Culture deck
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This document summarizes the mission and culture of Palo Alto Software. Their mission is to revolutionize how small businesses set goals and track performance by being the "Fitbit for Small Business." Their culture focuses on relying on data to test ideas and make decisions, solving problems for customers rather than focusing on their own success, being transparent in sharing information, giving employees autonomy over their work, being selective in hiring top talent, and valuing the community.
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Culture deck
- 2. WHAT IS CULTURE? A set of shared beliefs, values, and practices.
- 3. WHY DO WE CARE ABOUT CULTURE? Great culture attracts great people. A great culture helps people deliver their best work.
- 4. This document is about our culture: Who we are and who we aspire to be.
- 5. But first... What are we trying to do? What’s our mission?
- 6. Most businesses fail in 5 years DID YOU KNOW...
- 7. That number is NOT GOOD
- 8. We can (and do) make a difference.
- 9. There are 29 Million small businesses in the US
- 10. 500,000 new businesses are created every month
- 11. If just a fraction last a few years longer, the entire economy grows.
- 12. A rising tide lifts all boats (our company & our customers)
- 13. We help people succeed in business OUR MISSION:
- 14. We’re revolutionizing how small businesses set goals & track performance. We’re the FitBit for Small Business
- 15. Culture will help us get there.
- 16. The Palo Alto Software Culture 1 We rely on data 2 We solve for the customer 3 We’re transparent 4 We give you the autonomy to be awesome 5 We’re picky about our peers 6 We value community
- 17. We rely on data “Without data, you are blind and deaf in the middle of a freeway.” -Geoffrey Moore
- 18. Test everything No matter how good we are, we can always get better. Changes and experiments are encouraged, but they need validation. 1. WE RELY ON DATA
- 19. Minimum Viable Product (MVP) Distill ideas down to the basics before investing time & money in the real thing. 1. WE RELY ON DATA
- 20. Bias for Action Moving fast is important. Don’t get bogged down by chasing perfection. Validate assumptions and take it to the next level if it works. 1. WE RELY ON DATA
- 21. But quality is always important “Minimum Viable” doesn’t mean low-quality, shoddy work. 1. WE RELY ON DATA
- 22. Question the status quo All ideas are welcome. Not all can be implemented. 1. WE RELY ON DATA
- 23. We aren’t a democracy Data will be analyzed, and at the end of the day, the project lead has to decide. Not all decisions will be popular. 1. WE RELY ON DATA
- 24. Solve for the customer It’s not about our success, it’s about our customers’ success.
- 25. “What’s in it for Garrett?” Garrett, the bike shop owner, is our target persona. Would he be happy with this product or this marketing campaign? 2. SOLVE FOR THE CUSTOMER
- 26. We love to teach Success comes from educating our customers, not exploiting them. 2. SOLVE FOR THE CUSTOMER
- 27. But a bankrupt company can’t help customers Customers pay a fair price for things that have value. 2. SOLVE FOR THE CUSTOMER
- 28. Transparency Power is gained by sharing knowledge, not hoarding it.
- 29. We share everything Weekly company updates with sales reports and team priorities keep everyone in the loop. 3. TRANSPARENCY For obvious reasons, salaries and HR issues are not shared.
- 30. Have a question? Just ask. Anyone. Any time. 3. TRANSPARENCY
- 31. Financials? Strategy? Hiring? We share everything that we can realistically and legally share. 3. TRANSPARENCY
- 32. Autonomy to be awesome “Work is a thing you do. Not a place you go.”
- 33. Results are most important Every job has metrics and goals. How we attain them can be different for each person. 4. AUTONOMY TO BE AWESOME
- 34. Where you do your work is not important As long as people know where you are and can reach you, do your work where you’re most efficient. Need flexibility for family, appointments, or anything else? No problem. 4. AUTONOMY TO BE AWESOME
- 35. But we value in-person collaboration Sometimes the best ideas come from casual interactions with your co-workers, especially those that aren’t on your team. If that means you might bring your kids to the office sometimes, great! 4. AUTONOMY TO BE AWESOME
- 36. Take as much responsibility as you can handle There’s always more to do than people to do it. 4. AUTONOMY TO BE AWESOME
- 37. We support you Unlimited free books. Just buy them and turn in the receipt. Continuing education Just talk to your manager. Healthy bodies = healthy minds We have a generous gym benefit. Paid parental leave Because you should have the time you need. Standing desks Want one? Just ask. 4. AUTONOMY TO BE AWESOME Generous PTO Start with three weeks and get an extra day every year you work with us. 40-hour work weeks encouraged You have a life outside of work and we want you to be happy to be here. Paid volunteer time Because our community is important, too. Family friendly office Kids are always welcome. plus, excellent health/vision/dental, 100% 401k match up to 4% of your salary, and much more…
- 38. One policy: “Use good judgment” Make informed decisions, be frugal and take action. 4. AUTONOMY TO BE AWESOME
- 39. Just don’t ruin it for the rest of us 4. AUTONOMY TO BE AWESOME We don’t want to have a bunch of policies so don’t force us to create them because of poor decisions. Just think, “Am I doing the right thing for my team and the company?”
- 40. For some people, this much autonomy can be uncomfortable Our inclination towards as much autonomy as possible can come off as a lack of direction. We do have big-picture goals, but no fixed way of achieving those goals. 4. AUTONOMY TO BE AWESOME
- 41. You're the expert We don’t just help entrepreneurs, we want everyone in the company to be entrepreneurial. You must be an expert at what you do. (or be working hard to become an expert) 4. AUTONOMY TO BE AWESOME
- 42. We’re picky about our peers Our employees make us who we are.
- 43. PAS employees are: Effective Get shit done Dynamic Bring on the change Interesting Sushi lessons? Curious Don’t stop hunting Smart There’s always more to learn 5. WE’RE PICKY ABOUT OUR PEERS
- 44. Hire to elevate Bring in people that are better than you at something. They’ll elevate the rest of the team. 5. WE’RE PICKY ABOUT OUR PEERS
- 45. Our products are world class, and we’re building a world-class team. People in 180+ countries have used our software and tools. 5. WE’RE PICKY ABOUT OUR PEERS
- 46. We support each other and the community in which we live and work. We value community
- 47. One for all: We care about the people who make it all happen. We can’t do it alone. Sometimes you put your work aside to help a colleague or put what’s good for the team, first. 6. We value community
- 48. The bigger picture: Palo Alto Software and our employees depend on the Eugene community. It’s our duty to give back by donating our time and resources to causes we care about. 6. We value community
- 49. The PAS culture We rely on data We solve for the customer We’re transparent You have the autonomy to be awesome We’re picky about our peers We value community
- 50. Thank you for being part of our team!