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This document summarizes the career experience and qualifications of Maivel Mounir Riad. It outlines over 6 years of experience managing localization projects from beginning to end at Euro-com, including developing project plans, managing budgets and risks, and resolving issues. It also details over 5 years of experience as a Customer Service Team Leader and Senior Specialist at Mobinil in Egypt, where responsibilities included meeting SLAs, analyzing churn trends, and ensuring customer satisfaction. The document lists educational qualifications including a Masters in International Business Administration and a Bachelor's Degree of Commerce from Cairo University.
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This document is a resume for Vinod Kumar Chopra seeking a senior or top-level position in training and development. It summarizes his professional experience in training and process development roles for various business process outsourcing companies since 2004. His experience includes evaluating training programs, developing processes, monitoring functions, and people management. He has worked for companies such as Agilyst, Dell International Services, Genpact, and Aegis BPO Services in roles ranging from an outbound caller to a senior analyst process trainer.
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Cerbero is a three-headed dog monster from Greek mythology that guarded the entrance to the underworld, Hades, to ensure the dead did not escape. It had snake tails instead of a regular tail and was created in different cultures but was most important in Greek mythology where it was tasked with guarding the door to the underworld.
El documento describe a Jack Kilby, inventor de la calculadora de bolsillo y la impresora térmica en los años 1940, quien recibió el Premio Nobel de Física en 2000. Explica que una impresora térmica utiliza calor para imprimir en papel térmico usando un cabezal térmico con pins calentados, y describe problemas comunes y mantenimiento básico. También enumera marcas y modelos populares de impresoras térmicas y sus usos comunes.
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Internet comenzó en 1969 como una red de computadoras del gobierno de EE.UU llamada Arpanet para propósitos militares y académicos. Arpanet evolucionó para incluir servicios como correo electrónico y transferencia de archivos. En 1989, Tim Berners-Lee inventó la World Wide Web combinando hipertexto e Internet, permitiendo a las personas acceder y compartir información de forma no lineal a través de enlaces. La popularización de navegadores web como Mosaic y Netscape llevó a Internet a convertirse en una herramienta de comunicación
Media Evaluation Part 4 & 5: Audience Identification & Appealalexjstapleton
The document discusses targeting and appealing to audiences for a media product. It aims to appeal to both male and female audiences aged 15-60, specifically social classes A through C2. To attract male viewers, the protagonist is portrayed as powerful, respectable and emotionally resilient. Females are attracted through themes of protection and desirable appearances focused on through camerawork. Viewers in classes A and B can relate their lifestyles to what is portrayed, while C1 and C2 viewers can find escapism and inspiration for achieving a better lifestyle.
UEX Corporation is a uranium exploration and development company with a portfolio of projects located in the Athabasca Basin of northern Saskatchewan, Canada. The company has NI 43-101 compliant resources totaling 69.84 million pounds of U3O8 indicated and 16.56 million pounds of U3O8 inferred. UEX's key projects include its 100% owned Hidden Bay project, which hosts the Horseshoe, Raven, and West Bear deposits, and its 49.1% interest in the Shea Creek project, a joint venture with AREVA. For its projects to advance to development and production, UEX needs the uranium price to increase to a range of US$65-70/lb.
La investigación no experimental se basa en observar fenómenos en su contexto natural sin manipular deliberadamente las variables. Existen dos tipos: los diseños transversales u observaciones en un momento dado, y los longitudinales que observan variables a través del tiempo. Los transversales pueden ser descriptivos, correlacionales o de causalidad; mientras que los longitudinales analizan tendencias, grupos evolutivos o diseños panel.
The document provides information on cost sheets, including their purpose and key components. A cost sheet shows the costs of production for an accounting period and breaks down total costs. It includes prime costs like direct materials, labor, and expenses. Factory costs incorporate prime costs and factory overheads. Administration costs add office overheads to factory costs. Selling and distribution costs include advertising, sales salaries, and transport costs. An example cost sheet is provided with sales, inventory, production, overhead, and expense figures.
Virtual memory allows processes to execute using both physical RAM and disk storage. When a process references a page not in RAM, demand paging brings that page into a free frame from disk. Page replacement completes the separation of logical and physical memory, allowing a larger virtual memory in a smaller physical RAM. Common page replacement algorithms include FIFO, LRU, and LFU.
Vasudeva Rao is seeking a professional position where he can learn, contribute, and provide value. He has 15 years of experience in customer service, credit card operations, and people management. Currently, he manages a chain of retail outlets. He has a bachelor's degree in hotel management and has held several roles managing teams and meeting performance targets at companies like Genpact, HSBC, and Global Call Center.
J. Ravi Verma is seeking a middle level position in process and operations management. He has 14 years of experience in operations management, process management, client relationship management, team management, performance management, and general administration. He has a proven track record of success in meeting and exceeding objectives. He is skilled in establishing processes, streamlining workflows, and creating a teamwork environment to improve productivity. He has expertise implementing strategic operations and service delivery systems to achieve corporate goals.
Sunil Chhabria is seeking a finance position utilizing 10 years of experience in finance and operations management. He has an MBA in finance and experience managing accounts payable teams and transitioning processes. Currently he is a manager at Target India responsible for overseeing accounts payable, vendor relationships, and process improvements.
This document contains a career summary for Anuradha Bhardwaj. She has over 15 years of experience in business operations and customer service roles at HSBC and other companies. Her experience includes international assignments in Singapore and Dubai where she implemented changes to improve performance, compliance, and customer experience. She is results-oriented with strong communication, analytical, and people management skills and has a track record of exceeding targets and leading high-performing teams.
Highly accomplished management professional with proven expertise in operations, workforce management, client interaction/support, service and support in the outsourcing industry, an effective people manager with great ability to motivate people and teams to achieve performance goals and productivity metrics
An intuitive visionary adept at re-engineering processes to comply with goals and policies while controlling costs, minimizing redundant work, reducing manual work, and increasing profitability. Demonstrated proficiency in:
• Performance Management/ Process Improvement
• Program and Policy Implementation
• Developing teams for professional growth
• Communication and Emotional Intelligence
• Business implementation and Transition
Highly accomplished management professional with proven expertise in operations, workforce management, client interaction/support, service and support in the outsourcing industry, an effective people manager with great ability to motivate people and teams to achieve performance goals and productivity metrics
An intuitive visionary adept at re-engineering processes to comply with goals and policies while controlling costs, minimizing redundant work, reducing manual work, and increasing profitability. Demonstrated proficiency in:
• Performance Management/ Process Improvement
• Program and Policy Implementation
• Developing teams for professional growth
• Communication and Emotional Intelligence
• Business implementation and Transition
Akshay Suvarna is seeking positions in operations/process management and client relationship management. He has over 12 years of experience in banking operations, mortgage process management, training, and client relationship management. He is a dynamic professional who is solutions-driven and customer-centric with strong communication, organizational, and client relationship management skills. He has experience leading teams and developing procedures to improve business excellence and meeting service level agreements.
Ramya Damodar has over 15 years of experience in recruitment, talent acquisition, project management, and operations excellence. She currently works as a Program, Project, and Service Management Team Lead at Accenture, where she coordinates resource planning, reporting, and reviews. Prior to her current role, she has held positions as a recruiter, team leader, and customer contact specialist.
BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS |INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING
OPERATIONS MANAGEMENT PROFESSIONAL
A result oriented business professional with over 12 years of extensive experience and proven abilities in improving efficiency of operations, strategic planning, managing projects, team building and detailing project information to determine effective process of operations. Able to identify areas of strength & weakness and implement company policies, standards, changes in operations and systems that will optimize productivity.
Rolando Ho Calibo has over 16 years of experience in investment banking, mortgage lending, and customer service. He currently works as an Account & Reference Data Manager for JPMorgan Chase Bank, where he manages account maintenance requests and leads a team providing excellent customer experience. Previously, he held several managerial roles at Shell Business Service Center and JPMorgan Chase Bank, leading teams, improving processes, and developing employees. He has a proven track record of motivating teams to enhance performance and provides coaching to support professional growth.
Sunil Chhabria is seeking a finance position utilizing 11 years of experience. He has an MBA in Finance and experience managing operations, talent, and partnering with vendors. Most recently, he was a Manager at Target India where he oversaw accounts payable and transitioned processes, improving efficiency. He aims to promote growth through addressing challenges.
Surbhi Suri has over 9 years of experience in process development, operations, process management, data analysis, quality management, and team leadership. She is currently a Business Analyst at Genpact India Pvt. Ltd., where she analyzes metrics and KPIs, conducts variance analysis, creates reports, and helps the business use data for decision-making. Surbhi has received several awards and recognition for her work in process excellence, continuous improvements, and managing teams successfully. She holds a PGDBA in Marketing and a B.Com and has been trained in quality tools, Lean Six Sigma, and managerial skills.
Sanjeet Singh Saxena has over 10 years of experience in customer service and operations management roles. He currently works as an Assistant Manager at Aegis Ltd, where he oversees a team of 115 employees across multiple customer support processes. In previous roles at Aegis Ltd and Pagepoint Services Ltd, he led teams and demonstrated strong performance, achieving various awards and promotions. He has a track record of successfully meeting KPIs and delivering projects on time and under budget.
Parikshit Raste is a senior manager at ADP Pvt Ltd in Pune, India with over 15 years of experience in service delivery and client relationship management. He has helped optimize resource utilization, improve client satisfaction, and lead projects saving over $2 million. Previously, he managed service delivery and client relationships for 9 complex clients, driving high client satisfaction and retention. Raste has experience leading teams, implementing payroll operations, and building client-facing teams in India. He is skilled in analytics, negotiations, client relationships, communication, business optimization, and leadership development.
Mamatha Dsouza is a senior level business operations professional with over 10 years of experience in people management, operations management, process management, training and development, and customer relationship management. She is currently seeking a senior role in banking or financial services, and has previously worked at Birla Sunlife Insurance Company and HDFC Standard Life Insurance in various managerial capacities overseeing customer service, operations, and people management. She holds a PGDBA in Banking and Insurance and an M.Com degree and is looking to leverage her extensive experience in a reputed organization.
Surbhi Suri Grover has over 8 years of experience in process development, operations, process management, data analysis, quality management, and team leadership. She is currently a Business Analyst and Management Trainee at Genpact India Pvt. Ltd., where she analyzes metrics and KPIs, conducts variance analysis, and creates reports to aid business decision making. Surbhi has received several awards and recognition for her work in process excellence, continuous improvements, and managing teams successfully. She holds a PGDBA in Marketing and a B.Com and has undergone extensive training in quality tools, management skills, and business etiquette.
Princi Shukla is seeking a challenging role in operations, customer service, marketing, administration, project coordination, or vendor management. She has over 10 years of experience in various roles such as senior analyst, executive assistant, office manager, centre head, business development manager, and assistant relationship manager. Her experience includes customer relationship management, quality audits, project management, training, and people management. She has received several awards and certificates for her work in sales, customer service, and community involvement.
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
1. 1
Manoj G Nair
Flat No-302 A- Wing , Daffodil Apartment, Plot No 17-18, Sec-19, kharghar , Navi Mumbai -410210
9619357650 / 9833042687
: manojnair17dec@gmail.com
I would like to contribute and leverage my personal as well as professional experience in a
challenging environment. Possess 10 years of experience in handling operations for service
industry where customer experience is the key focus area. My experience in People
Management, Account Management, Project/ Process Management presents a unique
combination of disciplines. Personally, I have the drive, determination and consistency to
achieve success as a leader in my work space.
Skills
Job Skills
OperationsManagementandLeadershipSkills .
ExcellentPeoplemanagement.
AccountManagement.
ExpertinOutboundanddialer& lead management.
DeliveringExcellentCustomerService.
TransitionandNewService Implementation.
EMPLOYMENT HISTORY
WNS BCS Consulting Pvt. Ltd
Deputy Manager – Handling Flipkart account (Customer Service to Customer Experience) 19th Sep 14 –
Present
Flipkart process went live in WNS on 14th Aug’14 with team size of 100 consultants and at present
handling 54% of the overall call volume on the enterprise level for Flipkart.
Job Profile
Managing voice operations majorly along with back office for Flipkart.com in WNS.
Handling a span of 200 consultants & 8 assistant mangers.
Transitioning Flikart.com processes in WNS and ensuring that all the departments are aligned to
Flipkart’s expectations and goals in terms of delivering World Class Customer Experience.
Ensure smooth coordination between WFM, Quality, Training, and Operations.
Responsible for organizing, planning, prioritizing and scheduling work assignments, in addition to
owning the production & quality KRAs for the organization
Responsible for the site performance and meeting daily, weekly and monthly metrics.
Key operation metrics: line adherence%, occupancy, average handling time, net login hours,
internal and external quality, shrinkage and attrition.
Preparation and implementation of action plans to improve site level performance.
Conducting weekly review /meetings to address issues, offer support in order to keep the matrix
functioning well.
2. 2
Operation Manager – Digicall Teleservices Pvt Ltd
May 2012 – 15th September 2014
Process Handled- Dishtv DTH ( Essel Group of Companies )
Job Profile
Handling a span of 200 agents, 10 team leaders, and 2 assistant managers.
Mainly engaged in meeting the SLA’s and people retention
Handling both inbound & outbound domain.
Responsible for generating revenue through various outbound activity like up selling / renewal &
retention calling
Played a significant role in long-term planning, including an initiative geared toward operational
excellence.
Responsible to generate more business opportunity for the organization.
Coordinating with support functions like WFM for staffing and scheduling, handling day to day
activities with HR, quality, and training team
Ensure continues improvement in process revenue and profitability.
Review and analyzing revenue leakages reason and preparing POA category to identify and track
those which could possibly cause monetary losses to the company.
Evaluate and manage team's performance in execution of operational activities.
Assistant Manager – Spice BPO Services Ltd
June 2010- May 2012
Job Profile
Responsible for designing & imparting KRA’s for process to achieve the desired output.
Responsible for agent retention through regular feedback and employee survey.
Conducting process knowledge tests to ensure retention of knowledge and keeping the population
updated with all process updates.
Develop action plans and report out the improvement process in business reviews.
Analyze data contactability, tagging, revenue leakages aspects and prepare & implement action
plans.
Monitor calls on communication, soft skills, and process & compliance parameters.
Provide coaching & feedback to enhance performance.
Timely dissemination of updates with respect to new process changes, improvement initiatives.
Work closely with the Sr. Manager to identify the process requirements.
Team Leader – Outbound Process – Omnia Bpo services (DTH Process)
October 2007 – May 2010
Job Profile
Manage performance and behavior of 20 associates through effective 1:1 meetings, coaching, and
mentorship.
Implement performance goals, monitor and evaluate against pre-set goals implementing action
plans to resolve performance barriers as needed.
Reviews and analyzes performance metrics to identify areas of opportunity that will drive
performance improvement.
3. 3
Customer Support Executive – Customer Support – Citigroup Global Services
January 2007 – August 2007
Job Profile
Escalation Handling.
When appropriate, initiate calls to customers to answer questions and resolve issues.
Serve as the single point of resolution for the customer and assist with product information, site
navigation, balance enquiry, transfers of balance and other CC related issues.
Provide feedback to managers regarding necessary changes and updates (including upgrades,
functionality and customer care issues).
Senior Knowledge Associate – Customer One Contact Center – 3G Sales process
September 2005 – November 2006
Job Profile
Research, respond to and resolve service requests and customer inquiries via phone .
Responsible for generating sales for the organization.
Perform related duties as assigned.
Achievements /Initiatives
Awarded as the best Manager for consecutive 2 quarters for achieving all the set target and
meeting the client expectations.
Have done analysis on the missing product cases and provided the insight on the revenue
leakage aspect through the medium of missing product which the customers are claiming.
Started activity of capturing VOC from customers and sharing the insight on Service delivery with
Flipkart on weekly basis and then ensuring regular follow –up on the closure of items feasible.
Has been awarded as the best AM across all center of Spice from the CEO of the company for
achieving lowest attrition rate for the site for consecutive 6 months.
Got appreciation mail from the Sr.Operations Manager of Dishtv for achieving the sales target
within timelines.
EDUCATION
B.Com from Mumbai University
Year of Passing: March 2007
PERSONAL DETAILS
Date of birth: 17th December 1981
Willingness to Travel: Yes
Valid Passport: Yes