This document summarizes techniques for influencing people from Dale Carnegie's book "How to Win Friends and Influence People". It is authored by Sameer Mathur and structured in sections. The sections cover fundamental techniques for handling people, ways to make people like you, how to win people to your way of thinking, and how to lead and change people without giving offense. Key advice includes speaking positively of others, showing genuine interest in people, remembering names, listening attentively, and avoiding criticism or arguments.
The document provides tips for getting the most out of the book by developing a desire to master its principles, reading each chapter twice, applying the suggestions, and reviewing the book monthly. It then lists principles such as not criticizing others, giving honest appreciation, making a good first impression by smiling, remembering the importance of names, being a good listener focused on others' interests, not arguing but getting others to agree, and assuming positive traits in people.
How to Win Friends & Influence People – Part 3 & 4
We've read and summarized the article by Dale Carnegie related to a phenomenal discussion on how to win over people by influencing one ideas to the masses.
The document outlines 12.5 principles of sales greatness according to Jeffrey Gitomer. The principles include kicking your own butt, preparing to win or lose to someone who is, personal branding is sales, it's all about value and relationship not price, networking is important, getting in front of the real decision maker, engaging prospects to convince themselves, using humor, being creative to differentiate, reducing risk to convert selling to buying, letting others promote you is proof, using your sixth sense, and resigning your position as general manager of the universe. The overall message is that mastering these principles is key to sales success.
This document provides principles and techniques for influencing others successfully in life, including becoming a friendly and likeable person, sharing knowledge to inspire others, making good first impressions, becoming a good conversationalist, winning people over to your way of thinking, and living a happy life. It outlines six ways to make people like you and emphasizes helping others get what they want to achieve one's own goals. The overall message is about developing social skills and positive relationships to find success and fulfillment in life.
Dale Carnegie's book "How to Win Friends and Influence People" provides techniques for improving relationships and becoming a better leader. It was first published in 1937 and has since sold over 15 million copies. The book outlines principles for dealing with people such as avoiding criticism, giving sincere appreciation, being genuinely interested in others, being a good listener, and talking about other people's interests. It also provides guidance on how to change people's minds without causing offense and how to be an effective leader through praise and building trust. The book continues to be widely relevant for improving interpersonal skills.
The document outlines key principles for success from the book "The Success Principles" by Jack Canfield. It discusses 10 principles across different sections, including taking 100% responsibility for your life, being clear on your purpose, asking others for advice, using feedback to improve, and taking action now. The document concludes by emphasizing taking full responsibility for your life and changing your actions if you are not getting desired results.
The document provides advice on behaviors that successful people should stop engaging in to become even more successful. It lists behaviors such as arguing too much, putting others down, ignoring people, making destructive comments, speaking when angry, being negative, withholding information, failing to give proper recognition, making excuses, clinging to the past, playing favorites, not listening, failing to express gratitude, punishing messengers, and having an excessive need for attention. The overall message is that the behaviors that led to initial success will not sustain further success, and leaders must learn to stop unproductive behaviors in order to continue advancing.
This document discusses habit #6 from Stephen Covey's 7 Habits, which is to synergize. The key points made are:
- Synergizing means valuing others' strengths and learning from them.
- It involves getting along with others, even those different from you, and working well in groups.
- Seeking out others' ideas helps solve problems better than working alone.
- Being open to input from others makes you a better person and allows you to accomplish more.
This document outlines 20 habits that can hold people back from being successful and proposes methods for overcoming them. It identifies habits like always needing to win, passing judgment, refusing to apologize, and failing to recognize others. The document then recommends a 7-step process for changing interpersonal relationships through getting feedback, apologizing, listening, and following up. It also provides 8 rules for handling change, such as focusing on the right things to change, not hiding from the truth, and acting now rather than later.
This document summarizes 30 "laws of power" from the book 48 Laws of Power by Robert Greene. Some of the key laws discussed include: never outshine your master; make your enemies loyal by hiring them; conceal your intentions to keep people off balance; say less than necessary to appear more powerful; guard your reputation as the cornerstone of power; do not commit fully to any side or cause but maintain your independence; and enter into actions boldly while planning all the way to the end. The overall message is that power is gained through manipulation, deception, and intimidation of others rather than openness or cooperation.
The document outlines seven elements of a success mindset: 1) Desire, with motivation coming from a burning desire to achieve a purpose. 2) Commitment and integrity in keeping commitments. 3) Responsibility in accepting responsibilities, taking risks, and determining one's own destiny. 4) Hard work, as excellence requires preparation and sacrifice. 5) Positive believing through preparation and confidence. 6) The power of persistence in finishing what one starts through commitment and determination of purpose. 7) Pride of performance in taking pride in one's best work with humility.
Stephen Covey was an American educator and author known for his 1989 book The Seven Habits of Highly Effective People. The book presents seven principles to improve effectiveness, including taking responsibility for your life, understanding different viewpoints in conflicts through a "win-win" process, focusing on understanding others before trying to be understood, and periodically renewing your skills through self-improvement like sharpening a saw to maintain productivity.
Need to take control of a sales pitch, meeting, focus group or training session but can't call people out on their bad behaviour? Here are five fun strategies that sort out the texting, nodding off, chatting or endless questions without the stress!
The document provides tips for talking to anyone, with the goal of making a genuine connection. It recommends smiling warmly after a brief pause, maintaining eye contact, asking open-ended questions, actively listening, finding similarities respectfully, and thanking the other person specifically to show appreciation for them. The overall message is to make the other person feel seen, heard and valued through small verbal and nonverbal behaviors.
Winning Strategies for Dealing with Difficult People
Dr. Rick Goodman shares some winning strategies for dealing with difficult people in life and business. For more information visit www.rickgoodman.com and www.advantagecontinuingeducationseminars.com
Being a good interviewer — knowing what questions to ask and how to evaluate whether a candidate is a good fit for a position — is not a skill many people have on their own. And with a myriad of personality types in the workplace, there are many different interviewer types. If you are relying on the interviewer to ask the right questions to show how you are a fit for a role, then you are likely selling yourself short.
Here are a few interviewer types you might run across and tips on how to make sure you communicate your fit for a role, even when the interview goes off course.
The document discusses how most people are prone to mediocrity and talk rather than action. It notes that many say they want to achieve something but never follow through. It then discusses how those wanting to be professional traders often give up due to the challenges of balancing a job with trading and experiencing losing trades. It attributes this giving up to surrounding oneself with negative people who will support giving up rather than success. The document advocates surrounding oneself with successful people, taking decisive action, and being disciplined in one's chosen task in order to achieve success.
Within work, in order to complete your tasks, you have to depend upon many people whom you do not have direct authority over to supply you with information needed to complete your work on time, in budget and quality specifications.
The document discusses the impacts of conflict in the workplace, including stress, loss of productivity, absenteeism, and sick leave. It then provides tips for effective conflict resolution, such as maintaining composure, allowing both sides to speak, finding areas of agreement, and focusing on solutions rather than blaming. Additional resources and techniques are recommended to help de-escalate conflicts, including active listening, using "I" statements, and acknowledging others' expertise.
Unlike established companies, startups have limited time and resources so they must quickly adapt and test business models to find one that works before running out of money. Customer interviews are important for startups to gather information while conserving resources. It is key to focus interviews on understanding customer behavior and needs rather than discussing potential solutions. Startups should probe for real problems customers currently face and get specifics on how problems impact them rather than hypothetical issues.
EmploymentCrossing.com CEO A. Harrison Barnes discusses the importance of benefiting from criticism and not necessarily spending the majority of your time looking for praise. Most people only seek praise and this limits their career opportunities.
The document provides tips for breaking into the competitive field of public relations (PR) and securing a job in that industry. It discusses keys to success like internships and extracurricular activities in school, how to conduct an effective job search and interview process, and things to consider when interviewing like being prepared, selling your strengths, asking questions, and making a good first impression. The document emphasizes the importance of preparation, researching the company and interviewer, having a positive attitude, and viewing the interview as an opportunity to assess fit on both sides.
The document provides advice for breaking into the competitive field of public relations (PR). It discusses keys to success like internships and extracurricular activities in school. It also covers the job search process, including identifying prospective employers, resume tips, and conducting informational interviews. The document gives guidance on various aspects of the interview process, such as preparation, common interview questions and mistakes to avoid. It concludes with tips for on-the-job success like learning from senior colleagues and dealing with problems that may arise.
This document provides tips for job interviews. It recommends preparing for interviews by researching the company and position. During the interview, present yourself confidently and come prepared with questions to ask. Common interview questions focus on work history, goals, strengths, and availability. Behavioral questions assess key competencies through work examples. After the interview, ask about next steps and emphasize your fit for the role. Preparation and enthusiasm can help lead to a successful interview.
The document discusses various ideas and strategies related to influence and persuasion. It emphasizes that likability and overcoming communication blockers are key to influencing others. Additionally, it stresses looking for win-win opportunities, avoiding conflicts, and controlling information. The document provides tips for becoming a more persuasive messenger, such as dressing professionally and finding similarities with others. It also outlines a five-factor planning strategy for influencing outcomes.
How to use psychology to create better facebook ads full
If you are looking for scientifically proven strategies and techniques on how to get your Facebook marketing the attention it deserves, take a look at what you will find inside this presentation:
You’ll learn science based psychological principles that will help your Facebook ads convert better.
You’ll get lots of real life examples – you’ll learn how the biggest and best on the market do it, so you can do it just like them.
As a special bonus, you will learn which specific words can trigger the right emotions in your customers so they click your ads like they are hypnotized.
You’ll be surprised how theories on human behavior can help you understand your consumers and deliver on their needs through Facebook Ads.
You can see the full course here -> http://skl.sh/29SLiEp
This document provides advice for students in university. It recommends being proactive by doing research, communicating results, managing relationships, and stretching skills. It also advises staying motivated by finding internal drive and inspiration from others. Students should remember their goals, envision graduation, and clarify values and direction. Prioritizing is important given many options and distractions. Problems are inevitable but represent opportunities; creativity and trying different solutions are key to overcoming challenges. Failure is part of the process and leads to learning; personal skills like managing distractions can improve chances of success. Change is essential in today's world.
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
The document discusses assertiveness and its benefits. Assertiveness is defined as the honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs. Some benefits of assertiveness include being in control of one's actions, choosing battles wisely, solving problems effectively, and feeling empowered and self-confident. The document also outlines assertive rights and contrasts assertiveness with passive and aggressive behaviors.
Communication styles, the assertiveness spectrum, benefits for assertive people, steps for assertiveness, recognize/evaluate your own assertiveness, aggression, personality types, body language, relaxation techniques, coping with conflict, controlling emotions, cultural variation, overcoming fear
The document outlines a 9-step process for choosing the right conflict management strategy in the workplace:
1. Call a meeting and define the situation factually without judgment.
2. Discuss possible negative issues while emphasizing they are perceptions, not facts.
3. Encourage looking at possible positive aspects to build on.
4. Discuss various options and gain commitment to positive aspirations.
5. Generate plans to achieve listed aspirations and address remaining negatives.
6. Establish a structure to accomplish goals.
7. Discuss the costs of non-compliance.
8. Decide how to evaluate progress.
9. Summarize and reinforce the positive goals.
InstructionsRespond to Amy Fowler post with 200 words and at le.docx
Instructions:
Respond to Amy Fowler post with 200 words and at least one reference.
My original Post. Use for a reference only if needed.
How you would manage such a person and encourage them to approach you instead of other members of management.
Triangulation in the workplace more often than not triggers unintended consequences. Direct communication is therefore recommended to prevent such consequences. To encourage employees to approach me instead of other members of management, I would put several measures in place. Firstly, my department would have an open-door policy where they can walk in and talk about matters at hand fearlessly. Secondly, during orientation, I would encourage employees to address issues and complaints directly as opposed to discussing it with other people first. Thirdly, I would also give feedback to the intended persons instead of having feedback make rounds. Importantly, I would also create structured opportunities for real dialogues within the organization. I would also strive to find out why employees were making triangulations instead of approaching me directly. Lastly, I would organize a communication workshop that would refresh employee skills of workplace communication as well as sensitize them on the consequences of triangulation (Gee & Gee, 2011).
Describe similar conflicts you have witnessed in your own work experience and share information as to how the problem was resolved.
I have participated in triangulation in the past. The work environment did not take complaints and suggestions positively, therefore the only way to let management know was through triangulation such that the information cannot be traced to a specific employee. Another instance is when a colleague at a company I worked for could not address the manager directly since she claimed he had harassed her sexually. In the first scenario, the triangulation problem should have been resolved by the management investigating why information reached them through triangulation. Since employees were not ready to be fired or bullied for pointing out issues, the management should have stepped in by establishing better communication structures. In the second scenario, the sexual harassment matter should have been dealt with first by the human resource department. Once that matter is put to rest, then the manager and employee should find an amicable way to communicate and especially the systems put in place in the workplace.
Reference
Gee, V., & Gee, S. (2011). Business improv: Experiential learning exercises to train employees to handle every situation with success. New York : McGraw-Hill Professional.
Instructions:
Respond to Amy Fowler post with 200 words and at least one reference.
Amy Fowler Post
Triangulation can be tricky if you are the person being spoken about or if you are the third party that the complainer is speaking to. I feel both positions have an obligation to stop the behavior. “There are three general responses to tackle t ...
This document summarizes Dale Carnegie's book "How to Win Friends and Influence People" by outlining the key principles discussed in each chapter. The principles focus on effective communication techniques like showing genuine interest in others, making people feel important, understanding different perspectives, using praise and encouragement, and appealing to people's motivations to inspire cooperation and change. The overall message is that treating people with sincerity, respect and understanding is the best way to positively influence them.
Using the skills from the Dale Carnegie course such as finding out what your audience wants and helping them get it can improve your professional and personal life.
Presentation on dale carnegie how to win friends and influence peopleSumaiya Jabin
This document summarizes the contents of the book "How To Win Friends And Influence People" by Dale Carnegie. It outlines 6 parts that discuss fundamental techniques for handling people, ways to make people like you and win them over to your way of thinking, how to change people without offense, examples of effective letters, rules for happier home life, and a favorite quote. The document provides an overview of the major topics and strategies covered in the book for positively influencing others.
The document provides tips for getting the most out of the book by developing a desire to master its principles, reading each chapter twice, applying the suggestions, and reviewing the book monthly. It then lists principles such as not criticizing others, giving honest appreciation, making a good first impression by smiling, remembering the importance of names, being a good listener focused on others' interests, not arguing but getting others to agree, and assuming positive traits in people.
How to Win Friends & Influence People – Part 3 & 4Asad Ali
We've read and summarized the article by Dale Carnegie related to a phenomenal discussion on how to win over people by influencing one ideas to the masses.
The document outlines 12.5 principles of sales greatness according to Jeffrey Gitomer. The principles include kicking your own butt, preparing to win or lose to someone who is, personal branding is sales, it's all about value and relationship not price, networking is important, getting in front of the real decision maker, engaging prospects to convince themselves, using humor, being creative to differentiate, reducing risk to convert selling to buying, letting others promote you is proof, using your sixth sense, and resigning your position as general manager of the universe. The overall message is that mastering these principles is key to sales success.
This document provides principles and techniques for influencing others successfully in life, including becoming a friendly and likeable person, sharing knowledge to inspire others, making good first impressions, becoming a good conversationalist, winning people over to your way of thinking, and living a happy life. It outlines six ways to make people like you and emphasizes helping others get what they want to achieve one's own goals. The overall message is about developing social skills and positive relationships to find success and fulfillment in life.
Dale Carnegie's book "How to Win Friends and Influence People" provides techniques for improving relationships and becoming a better leader. It was first published in 1937 and has since sold over 15 million copies. The book outlines principles for dealing with people such as avoiding criticism, giving sincere appreciation, being genuinely interested in others, being a good listener, and talking about other people's interests. It also provides guidance on how to change people's minds without causing offense and how to be an effective leader through praise and building trust. The book continues to be widely relevant for improving interpersonal skills.
The document outlines key principles for success from the book "The Success Principles" by Jack Canfield. It discusses 10 principles across different sections, including taking 100% responsibility for your life, being clear on your purpose, asking others for advice, using feedback to improve, and taking action now. The document concludes by emphasizing taking full responsibility for your life and changing your actions if you are not getting desired results.
The document provides advice on behaviors that successful people should stop engaging in to become even more successful. It lists behaviors such as arguing too much, putting others down, ignoring people, making destructive comments, speaking when angry, being negative, withholding information, failing to give proper recognition, making excuses, clinging to the past, playing favorites, not listening, failing to express gratitude, punishing messengers, and having an excessive need for attention. The overall message is that the behaviors that led to initial success will not sustain further success, and leaders must learn to stop unproductive behaviors in order to continue advancing.
This document discusses habit #6 from Stephen Covey's 7 Habits, which is to synergize. The key points made are:
- Synergizing means valuing others' strengths and learning from them.
- It involves getting along with others, even those different from you, and working well in groups.
- Seeking out others' ideas helps solve problems better than working alone.
- Being open to input from others makes you a better person and allows you to accomplish more.
This document outlines 20 habits that can hold people back from being successful and proposes methods for overcoming them. It identifies habits like always needing to win, passing judgment, refusing to apologize, and failing to recognize others. The document then recommends a 7-step process for changing interpersonal relationships through getting feedback, apologizing, listening, and following up. It also provides 8 rules for handling change, such as focusing on the right things to change, not hiding from the truth, and acting now rather than later.
This document summarizes 30 "laws of power" from the book 48 Laws of Power by Robert Greene. Some of the key laws discussed include: never outshine your master; make your enemies loyal by hiring them; conceal your intentions to keep people off balance; say less than necessary to appear more powerful; guard your reputation as the cornerstone of power; do not commit fully to any side or cause but maintain your independence; and enter into actions boldly while planning all the way to the end. The overall message is that power is gained through manipulation, deception, and intimidation of others rather than openness or cooperation.
The document outlines seven elements of a success mindset: 1) Desire, with motivation coming from a burning desire to achieve a purpose. 2) Commitment and integrity in keeping commitments. 3) Responsibility in accepting responsibilities, taking risks, and determining one's own destiny. 4) Hard work, as excellence requires preparation and sacrifice. 5) Positive believing through preparation and confidence. 6) The power of persistence in finishing what one starts through commitment and determination of purpose. 7) Pride of performance in taking pride in one's best work with humility.
Stephen Covey was an American educator and author known for his 1989 book The Seven Habits of Highly Effective People. The book presents seven principles to improve effectiveness, including taking responsibility for your life, understanding different viewpoints in conflicts through a "win-win" process, focusing on understanding others before trying to be understood, and periodically renewing your skills through self-improvement like sharpening a saw to maintain productivity.
Need to take control of a sales pitch, meeting, focus group or training session but can't call people out on their bad behaviour? Here are five fun strategies that sort out the texting, nodding off, chatting or endless questions without the stress!
The document provides tips for talking to anyone, with the goal of making a genuine connection. It recommends smiling warmly after a brief pause, maintaining eye contact, asking open-ended questions, actively listening, finding similarities respectfully, and thanking the other person specifically to show appreciation for them. The overall message is to make the other person feel seen, heard and valued through small verbal and nonverbal behaviors.
Dr. Rick Goodman shares some winning strategies for dealing with difficult people in life and business. For more information visit www.rickgoodman.com and www.advantagecontinuingeducationseminars.com
Being a good interviewer — knowing what questions to ask and how to evaluate whether a candidate is a good fit for a position — is not a skill many people have on their own. And with a myriad of personality types in the workplace, there are many different interviewer types. If you are relying on the interviewer to ask the right questions to show how you are a fit for a role, then you are likely selling yourself short.
Here are a few interviewer types you might run across and tips on how to make sure you communicate your fit for a role, even when the interview goes off course.
The document discusses how most people are prone to mediocrity and talk rather than action. It notes that many say they want to achieve something but never follow through. It then discusses how those wanting to be professional traders often give up due to the challenges of balancing a job with trading and experiencing losing trades. It attributes this giving up to surrounding oneself with negative people who will support giving up rather than success. The document advocates surrounding oneself with successful people, taking decisive action, and being disciplined in one's chosen task in order to achieve success.
Within work, in order to complete your tasks, you have to depend upon many people whom you do not have direct authority over to supply you with information needed to complete your work on time, in budget and quality specifications.
The document discusses the impacts of conflict in the workplace, including stress, loss of productivity, absenteeism, and sick leave. It then provides tips for effective conflict resolution, such as maintaining composure, allowing both sides to speak, finding areas of agreement, and focusing on solutions rather than blaming. Additional resources and techniques are recommended to help de-escalate conflicts, including active listening, using "I" statements, and acknowledging others' expertise.
Unlike established companies, startups have limited time and resources so they must quickly adapt and test business models to find one that works before running out of money. Customer interviews are important for startups to gather information while conserving resources. It is key to focus interviews on understanding customer behavior and needs rather than discussing potential solutions. Startups should probe for real problems customers currently face and get specifics on how problems impact them rather than hypothetical issues.
EmploymentCrossing.com CEO A. Harrison Barnes discusses the importance of benefiting from criticism and not necessarily spending the majority of your time looking for praise. Most people only seek praise and this limits their career opportunities.
The document provides tips for breaking into the competitive field of public relations (PR) and securing a job in that industry. It discusses keys to success like internships and extracurricular activities in school, how to conduct an effective job search and interview process, and things to consider when interviewing like being prepared, selling your strengths, asking questions, and making a good first impression. The document emphasizes the importance of preparation, researching the company and interviewer, having a positive attitude, and viewing the interview as an opportunity to assess fit on both sides.
The document provides advice for breaking into the competitive field of public relations (PR). It discusses keys to success like internships and extracurricular activities in school. It also covers the job search process, including identifying prospective employers, resume tips, and conducting informational interviews. The document gives guidance on various aspects of the interview process, such as preparation, common interview questions and mistakes to avoid. It concludes with tips for on-the-job success like learning from senior colleagues and dealing with problems that may arise.
This document provides tips for job interviews. It recommends preparing for interviews by researching the company and position. During the interview, present yourself confidently and come prepared with questions to ask. Common interview questions focus on work history, goals, strengths, and availability. Behavioral questions assess key competencies through work examples. After the interview, ask about next steps and emphasize your fit for the role. Preparation and enthusiasm can help lead to a successful interview.
The document discusses various ideas and strategies related to influence and persuasion. It emphasizes that likability and overcoming communication blockers are key to influencing others. Additionally, it stresses looking for win-win opportunities, avoiding conflicts, and controlling information. The document provides tips for becoming a more persuasive messenger, such as dressing professionally and finding similarities with others. It also outlines a five-factor planning strategy for influencing outcomes.
How to use psychology to create better facebook ads fullDavid Tuminski
If you are looking for scientifically proven strategies and techniques on how to get your Facebook marketing the attention it deserves, take a look at what you will find inside this presentation:
You’ll learn science based psychological principles that will help your Facebook ads convert better.
You’ll get lots of real life examples – you’ll learn how the biggest and best on the market do it, so you can do it just like them.
As a special bonus, you will learn which specific words can trigger the right emotions in your customers so they click your ads like they are hypnotized.
You’ll be surprised how theories on human behavior can help you understand your consumers and deliver on their needs through Facebook Ads.
You can see the full course here -> http://skl.sh/29SLiEp
This document provides advice for students in university. It recommends being proactive by doing research, communicating results, managing relationships, and stretching skills. It also advises staying motivated by finding internal drive and inspiration from others. Students should remember their goals, envision graduation, and clarify values and direction. Prioritizing is important given many options and distractions. Problems are inevitable but represent opportunities; creativity and trying different solutions are key to overcoming challenges. Failure is part of the process and leads to learning; personal skills like managing distractions can improve chances of success. Change is essential in today's world.
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
The document discusses assertiveness and its benefits. Assertiveness is defined as the honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs. Some benefits of assertiveness include being in control of one's actions, choosing battles wisely, solving problems effectively, and feeling empowered and self-confident. The document also outlines assertive rights and contrasts assertiveness with passive and aggressive behaviors.
Communication styles, the assertiveness spectrum, benefits for assertive people, steps for assertiveness, recognize/evaluate your own assertiveness, aggression, personality types, body language, relaxation techniques, coping with conflict, controlling emotions, cultural variation, overcoming fear
The document outlines a 9-step process for choosing the right conflict management strategy in the workplace:
1. Call a meeting and define the situation factually without judgment.
2. Discuss possible negative issues while emphasizing they are perceptions, not facts.
3. Encourage looking at possible positive aspects to build on.
4. Discuss various options and gain commitment to positive aspirations.
5. Generate plans to achieve listed aspirations and address remaining negatives.
6. Establish a structure to accomplish goals.
7. Discuss the costs of non-compliance.
8. Decide how to evaluate progress.
9. Summarize and reinforce the positive goals.
InstructionsRespond to Amy Fowler post with 200 words and at le.docxcarliotwaycave
Instructions:
Respond to Amy Fowler post with 200 words and at least one reference.
My original Post. Use for a reference only if needed.
How you would manage such a person and encourage them to approach you instead of other members of management.
Triangulation in the workplace more often than not triggers unintended consequences. Direct communication is therefore recommended to prevent such consequences. To encourage employees to approach me instead of other members of management, I would put several measures in place. Firstly, my department would have an open-door policy where they can walk in and talk about matters at hand fearlessly. Secondly, during orientation, I would encourage employees to address issues and complaints directly as opposed to discussing it with other people first. Thirdly, I would also give feedback to the intended persons instead of having feedback make rounds. Importantly, I would also create structured opportunities for real dialogues within the organization. I would also strive to find out why employees were making triangulations instead of approaching me directly. Lastly, I would organize a communication workshop that would refresh employee skills of workplace communication as well as sensitize them on the consequences of triangulation (Gee & Gee, 2011).
Describe similar conflicts you have witnessed in your own work experience and share information as to how the problem was resolved.
I have participated in triangulation in the past. The work environment did not take complaints and suggestions positively, therefore the only way to let management know was through triangulation such that the information cannot be traced to a specific employee. Another instance is when a colleague at a company I worked for could not address the manager directly since she claimed he had harassed her sexually. In the first scenario, the triangulation problem should have been resolved by the management investigating why information reached them through triangulation. Since employees were not ready to be fired or bullied for pointing out issues, the management should have stepped in by establishing better communication structures. In the second scenario, the sexual harassment matter should have been dealt with first by the human resource department. Once that matter is put to rest, then the manager and employee should find an amicable way to communicate and especially the systems put in place in the workplace.
Reference
Gee, V., & Gee, S. (2011). Business improv: Experiential learning exercises to train employees to handle every situation with success. New York : McGraw-Hill Professional.
Instructions:
Respond to Amy Fowler post with 200 words and at least one reference.
Amy Fowler Post
Triangulation can be tricky if you are the person being spoken about or if you are the third party that the complainer is speaking to. I feel both positions have an obligation to stop the behavior. “There are three general responses to tackle t ...
To Sell is Human Book Exploration by Laurie HawkinsLaurie Hawkins
The document summarizes key points from the book "To Sell is Human" by Daniel Pink about how to effectively move and influence others. It discusses that education and healthcare are fast-growing industries that require moving people to take action. It also emphasizes the importance of elasticity and being able to learn and adapt quickly in today's changing environment. The document then outlines the three E's of being a good "mover" - attunement, buoyancy, and clarity. It provides tips for pitching ideas to others and listening to possibilities, as well as the importance of improvising and serving a purpose beyond personal gains.
Similar to (MBASkills.IN) How to Win Friends and Influence People (20)
Views in Odoo - Advanced Views - Pivot View in Odoo 17Celine George
In Odoo, the pivot view is a graphical representation of data that allows users to analyze and summarize large datasets quickly. It's a powerful tool for generating insights from your business data.
The pivot view in Odoo is a valuable tool for analyzing and summarizing large datasets, helping you gain insights into your business operations.
Webinar Innovative assessments for SOcial Emotional SkillsEduSkills OECD
Presentations by Adriano Linzarini and Daniel Catarino da Silva of the OECD Rethinking Assessment of Social and Emotional Skills project from the OECD webinar "Innovations in measuring social and emotional skills and what AI will bring next" on 5 July 2024
AI Risk Management: ISO/IEC 42001, the EU AI Act, and ISO/IEC 23894PECB
As artificial intelligence continues to evolve, understanding the complexities and regulations regarding AI risk management is more crucial than ever.
Amongst others, the webinar covers:
• ISO/IEC 42001 standard, which provides guidelines for establishing, implementing, maintaining, and continually improving AI management systems within organizations
• insights into the European Union's landmark legislative proposal aimed at regulating AI
• framework and methodologies prescribed by ISO/IEC 23894 for identifying, assessing, and mitigating risks associated with AI systems
Presenters:
Miriama Podskubova - Attorney at Law
Miriama is a seasoned lawyer with over a decade of experience. She specializes in commercial law, focusing on transactions, venture capital investments, IT, digital law, and cybersecurity, areas she was drawn to through her legal practice. Alongside preparing contract and project documentation, she ensures the correct interpretation and application of European legal regulations in these fields. Beyond client projects, she frequently speaks at conferences on cybersecurity, online privacy protection, and the increasingly pertinent topic of AI regulation. As a registered advocate of Slovak bar, certified data privacy professional in the European Union (CIPP/e) and a member of the international association ELA, she helps both tech-focused startups and entrepreneurs, as well as international chains, to properly set up their business operations.
Callum Wright - Founder and Lead Consultant Founder and Lead Consultant
Callum Wright is a seasoned cybersecurity, privacy and AI governance expert. With over a decade of experience, he has dedicated his career to protecting digital assets, ensuring data privacy, and establishing ethical AI governance frameworks. His diverse background includes significant roles in security architecture, AI governance, risk consulting, and privacy management across various industries, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: June 26, 2024
Tags: ISO/IEC 42001, Artificial Intelligence, EU AI Act, ISO/IEC 23894
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How to Show Sample Data in Tree and Kanban View in Odoo 17Celine George
In Odoo 17, sample data serves as a valuable resource for users seeking to familiarize themselves with the functionalities and capabilities of the software prior to integrating their own information. In this slide we are going to discuss about how to show sample data to a tree view and a kanban view.
How to Install Theme in the Odoo 17 ERPCeline George
With Odoo, we can select from a wide selection of attractive themes. Many excellent ones are free to use, while some require payment. Putting an Odoo theme in the Odoo module directory on our server, downloading the theme, and then installing it is a simple process.
No, it's not a robot: prompt writing for investigative journalismPaul Bradshaw
How to use generative AI tools like ChatGPT and Gemini to generate story ideas for investigations, identify potential sources, and help with coding and writing.
A talk from the Centre for Investigative Journalism Summer School, July 2024
Is Email Marketing Really Effective In 2024?Rakesh Jalan
Slide 1
Is Email Marketing Really Effective in 2024?
Yes, Email Marketing is still a great method for direct marketing.
Slide 2
In this article we will cover:
- What is Email Marketing?
- Pros and cons of Email Marketing.
- Tools available for Email Marketing.
- Ways to make Email Marketing effective.
Slide 3
What Is Email Marketing?
Using email to contact customers is called Email Marketing. It's a quiet and effective communication method. Mastering it can significantly boost business. In digital marketing, two long-term assets are your website and your email list. Social media apps may change, but your website and email list remain constant.
Slide 4
Types of Email Marketing:
1. Welcome Emails
2. Information Emails
3. Transactional Emails
4. Newsletter Emails
5. Lead Nurturing Emails
6. Sponsorship Emails
7. Sales Letter Emails
8. Re-Engagement Emails
9. Brand Story Emails
10. Review Request Emails
Slide 5
Advantages Of Email Marketing
1. Cost-Effective: Cheaper than other methods.
2. Easy: Simple to learn and use.
3. Targeted Audience: Reach your exact audience.
4. Detailed Messages: Convey clear, detailed messages.
5. Non-Disturbing: Less intrusive than social media.
6. Non-Irritating: Customers are less likely to get annoyed.
7. Long Format: Use detailed text, photos, and videos.
8. Easy to Unsubscribe: Customers can easily opt out.
9. Easy Tracking: Track delivery, open rates, and clicks.
10. Professional: Seen as more professional; customers read carefully.
Slide 6
Disadvantages Of Email Marketing:
1. Irrelevant Emails: Costs can rise with irrelevant emails.
2. Poor Content: Boring emails can lead to disengagement.
3. Easy Unsubscribe: Customers can easily leave your list.
Slide 7
Email Marketing Tools
Choosing a good tool involves considering:
1. Deliverability: Email delivery rate.
2. Inbox Placement: Reaching inbox, not spam or promotions.
3. Ease of Use: Simplicity of use.
4. Cost: Affordability.
5. List Maintenance: Keeping the list clean.
6. Features: Regular features like Broadcast and Sequence.
7. Automation: Better with automation.
Slide 8
Top 5 Email Marketing Tools:
1. ConvertKit
2. Get Response
3. Mailchimp
4. Active Campaign
5. Aweber
Slide 9
Email Marketing Strategy
To get good results, consider:
1. Build your own list.
2. Never buy leads.
3. Respect your customers.
4. Always provide value.
5. Don’t email just to sell.
6. Write heartfelt emails.
7. Stick to a schedule.
8. Use photos and videos.
9. Segment your list.
10. Personalize emails.
11. Ensure mobile-friendliness.
12. Optimize timing.
13. Keep designs clean.
14. Remove cold leads.
Slide 10
Uses of Email Marketing:
1. Affiliate Marketing
2. Blogging
3. Customer Relationship Management (CRM)
4. Newsletter Circulation
5. Transaction Notifications
6. Information Dissemination
7. Gathering Feedback
8. Selling Courses
9. Selling Products/Services
Read Full Article:
https://digitalsamaaj.com/is-email-marketing-effective-in-2024/
Lecture_Notes_Unit4_Chapter_8_9_10_RDBMS for the students affiliated by alaga...Murugan Solaiyappan
Title: Relational Database Management System Concepts(RDBMS)
Description:
Welcome to the comprehensive guide on Relational Database Management System (RDBMS) concepts, tailored for final year B.Sc. Computer Science students affiliated with Alagappa University. This document covers fundamental principles and advanced topics in RDBMS, offering a structured approach to understanding databases in the context of modern computing. PDF content is prepared from the text book Learn Oracle 8I by JOSE A RAMALHO.
Key Topics Covered:
Main Topic : DATA INTEGRITY, CREATING AND MAINTAINING A TABLE AND INDEX
Sub-Topic :
Data Integrity,Types of Integrity, Integrity Constraints, Primary Key, Foreign key, unique key, self referential integrity,
creating and maintain a table, Modifying a table, alter a table, Deleting a table
Create an Index, Alter Index, Drop Index, Function based index, obtaining information about index, Difference between ROWID and ROWNUM
Target Audience:
Final year B.Sc. Computer Science students at Alagappa University seeking a solid foundation in RDBMS principles for academic and practical applications.
About the Author:
Dr. S. Murugan is Associate Professor at Alagappa Government Arts College, Karaikudi. With 23 years of teaching experience in the field of Computer Science, Dr. S. Murugan has a passion for simplifying complex concepts in database management.
Disclaimer:
This document is intended for educational purposes only. The content presented here reflects the author’s understanding in the field of RDBMS as of 2024.
Feedback and Contact Information:
Your feedback is valuable! For any queries or suggestions, please contact muruganjit@agacollege.in
The Jewish Trinity : Sabbath,Shekinah and Sanctuary 4.pdfJackieSparrow3
we may assume that God created the cosmos to be his great temple, in which he rested after his creative work. Nevertheless, his special revelatory presence did not fill the entire earth yet, since it was his intention that his human vice-regent, whom he installed in the garden sanctuary, would extend worldwide the boundaries of that sanctuary and of God’s presence. Adam, of course, disobeyed this mandate, so that humanity no longer enjoyed God’s presence in the little localized garden. Consequently, the entire earth became infected with sin and idolatry in a way it had not been previously before the fall, while yet in its still imperfect newly created state. Therefore, the various expressions about God being unable to inhabit earthly structures are best understood, at least in part, by realizing that the old order and sanctuary have been tainted with sin and must be cleansed and recreated before God’s Shekinah presence, formerly limited to heaven and the holy of holies, can dwell universally throughout creation
The membership Module in the Odoo 17 ERPCeline George
Some business organizations give membership to their customers to ensure the long term relationship with those customers. If the customer is a member of the business then they get special offers and other benefits. The membership module in odoo 17 is helpful to manage everything related to the membership of multiple customers.
Join educators from the US and worldwide at this year’s conference, themed “Strategies for Proficiency & Acquisition,” to learn from top experts in world language teaching.
Beyond the Advance Presentation for By the Book 9John Rodzvilla
In June 2020, L.L. McKinney, a Black author of young adult novels, began the #publishingpaidme hashtag to create a discussion on how the publishing industry treats Black authors: “what they’re paid. What the marketing is. How the books are treated. How one Black book not reaching its parameters casts a shadow on all Black books and all Black authors, and that’s not the same for our white counterparts.” (Grady 2020) McKinney’s call resulted in an online discussion across 65,000 tweets between authors of all races and the creation of a Google spreadsheet that collected information on over 2,000 titles.
While the conversation was originally meant to discuss the ethical value of book publishing, it became an economic assessment by authors of how publishers treated authors of color and women authors without a full analysis of the data collected. This paper would present the data collected from relevant tweets and the Google database to show not only the range of advances among participating authors split out by their race, gender, sexual orientation and the genre of their work, but also the publishers’ treatment of their titles in terms of deal announcements and pre-pub attention in industry publications. The paper is based on a multi-year project of cleaning and evaluating the collected data to assess what it reveals about the habits and strategies of American publishers in acquiring and promoting titles from a diverse group of authors across the literary, non-fiction, children’s, mystery, romance, and SFF genres.
3. Section 1
3
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
Fundamental
Techniques in Handling
People
4. 4
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
1. “If You Want To Gather Honey, Don’t Kick Over The Beehive”
Most people don’t respond very well to criticism,
condemnation, or complaint, so if you’re feeling such things
about someone, just bite your tongue and hold back. By doing
this, you avoid adding unnecessary negativity to a
conversation, negativity that can very easily backfire on you
by making others think less of you.
Section 1
5. 5
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
2. The Big Secret of Dealing With People
Speak positively of others every chance
you get. Think of a few positive things to
say about each person you know and then
reference those positive attributes when
you can.
Section 1
6. 6
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
3. “He Who Can Do This Has
The Whole World With Him.
He Who Cannot Walks A
Lonely Way”
Section 1
7. 7
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
Make the other person interested
in you by leading with the things
that are useful to them. Take a
cover letter, for example; don’t
lead with “I want this job,” but
instead with something stating
your best characteristic for that
job.
Section 1
8. 8
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
Section 2
Section 2: Six Ways to Make
People Like You
9. Six Ways to Make People Like You
9
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
1. Do This and You’ll Be Welcome Anywhere
in essence.
Carnegie says that you should become genuinely interested in
other people, which is rather challenging for most introverts to
do. What I’ve found that works for me is that I try to internalize
what other people are saying – does this make sense in my life?
Then, I try to express what I figure out – it shows that I am taking
an actual interest in what they’re saying.
10. Six Ways to Make People Like You
10
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
2. A Simple Way to Make a Good First
Impression
All you have to do is smile, but it’s harder
than it sounds. I generally find success
by greeting people in a positive fashion
while imagining things that make me
happy – it makes it much easier to bring
forth a smile.
11. Six Ways to Make People Like You
11
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
3. If You Don’t Do This, You Are
Headed For Trouble
I am very good with names – I can
recall facts about people by name
without any trouble – but I run into
issues when I see a face and try to
put a name to it…
12. 12
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
…Carnegie suggests getting as good as you can
with it. I’ve found that if I really need to remember
someone’s name with their face, particularly before
a conference, I look at their picture online with
some regularity. This helps me to imprint their
image in my mind and then be able to recall their
name quickly after meeting them.
13. Six Ways to Make People Like You
13
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
4. An Easy Way to Become a Good Conversationalist
Here, Carnegie says the best way to
be seen as being a good
conversationalist is to genuinely
listen to others. I’ve always found
this part to be easy – it’s the
speaking part that I find challenging.
14. Six Ways to Make People Like You
14
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
5. How to Interest People
The key technique here is to translate what you hear into
talking about what interests the person you’re speaking to.
Listen for things that they are interested in that you know
something about, and then follow that point as a train of
conversation – don’t just interject your current passions
into the discussion, because they might not be shared.
15. Six Ways to Make People Like You
15
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
6. How to Make People Like You Instantly
If you want to build a real bond with someone else, make it
clear how important that person is to you and do it in a way that
the sincerity of the feeling comes across. I find a great way to
do this is actually by connecting two people I know together – I
introduce them to each other with a compliment to both of
them, especially if I know something that they’ll have a mutual
interest in.
16. 16
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
Section 3
How to Win People to
Your Way of Thinking
17. How To Win People To Your Way Of
Thinking
17
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
1. You Can’t Win An Argument
So, avoid arguments. If something looks
like it might be turning into one, just let it
drop as gracefully as you can and move
on. Doing this over and over again will
make you appear levelheaded and
rational.
18. How To Win People To Your Way Of
Thinking
18
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
2. A Sure Way of Making Enemies – and
How to Avoid It
The easiest way to make an enemy is to
tell them that they are wrong. Instead of
doing that, say something like, “I never
thought of it that way before” and ask
questions, whether or not you feel the
position has merit or not.
19. How To Win People To Your Way Of
Thinking
19
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
3. If You’re Wrong, Admit It
If you are revealed to be wrong, just admit it and
be very clear about the admission. Don’t try to
hide it under sulking or arrogance, because you’ll
just amplify the negativity of those behaviors
when you’ve clearly been exposed as being
wrong.
20. How To Win People To Your Way Of
Thinking
20
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
4. A Drop of Honey
Often, you have to enter
conversations where you’re going
to have to deliver some bad news or
a negative report. You can make this
go much easier by starting off with
the positives…
21. How To Win People To Your Way Of
Thinking
21
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
…for example, if you have terrible service at an
otherwise good restaurant, don’t shout at the
manager about it – tell him the things you did like
first, then point out that some service problems may
be tarnishing the reputation of the restaurant. This
actually works really well for making the
conversation go well and it has earned me a few
vouchers, too.
22. How To Win People To Your Way Of
Thinking
22
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
5. The Secret of Socrates
If you’re trying to convince someone of your
argument, start off with base points that
you’re absolutely sure they will agree with and
ask them to acknowledge that agreement.
Then, when you move from step to step, keep
getting those positive acknowledgements. A
string of “yeses” is more likely to yield
another “yes”.
23. How To Win People To Your Way Of
Thinking
23
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
6. The Safety Valve in Handling
Complaints
When someone comes to you to
complain about something, don’t
interject and start an argument. Let
them blow off their steam and only
respond when they’re finished…
24. How To Win People To Your Way Of
Thinking
24
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
…Ask questions to encourage them
to speak even more. This will often
cause them to vent off most or all of
their issue, which makes it much
easier for the problem to be handled
rationally at the end of the
conversation.
25. How To Win People To Your Way Of
Thinking
25
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
7. How to Get Cooperation
26. How To Win People To Your Way Of
Thinking
26
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
If you can, lead them to the conclusion of the argument.
Present all of the ideas up front, then state your conclusion
and ask for their approval
on it with a nice “What do you think?” Listen to what they have
to say and then try to incorporate it. In the end, they will feel
like the idea is theirs and will come out of the conversation
feeling quite positive about things. This is a great way to get a
supervisor to incorporate a change in
the workplace.
27. How To Win People To Your Way Of
Thinking
27
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
8. A Formula That Will Work Wonders for You
If you just don’t understand where someone is coming from,
spend a bit of time trying to put yourself in that person’s shoes.
Why would this person feel this way about the situation?
Usually, putting yourself in their shoes for a while will reveal a
few things that weren’t entirely clear to
you before and might just lead directly to a healthy
understanding and solution to the problem at hand.
28. How To Win People To Your Way Of
Thinking
28
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
9. What Everybody Wants
Inevitably, someone will come to you
with an untenable idea or desire that
you simply can’t approve of. In that
case, at least show approval of the
feelings and thoughts that brought
the suggestion to bear.
29. How To Win People To Your Way Of
Thinking
29
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
10. An Appeal That Everybody Likes
Regardless of whether or not you feel a claim is legitimate or
not, respond to it with sincerity by appealing to fundamental
societal ideas of right and wrong and fair play. Frame your
response in such a way that the person’s fundamental sense
of right and wrong is put into play when they
hear what you have to say.
30. How To Win People To Your Way Of
Thinking
30
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
11. The Movies Do It. TV Does It. Why Don’t You Do It?
If you have a great idea, think of how to incorporate it into
a story. Relate it directly to a human experience and tell
that story as you’re trying to tell your idea. Connecting the
concept to a tale will always make it work – that’s the
reason fables stay around for thousands of years.
31. How To Win People To Your Way Of
Thinking
31
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
12. When Nothing Else Works, Try This
If you can’t get your ideas and motivational speeches to work,
throw down a direct challenge. This doesn’t mean saying
something like “I challenge you…”; just do something to get
their competitive spirit going. By doing this well, you can draw
even more of their spirit into completing the objective.
32. 32
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
Section 4
Be a Leader: How to Change People
Without Giving Offense or Arousing
Resentment
33. Be a Leader
33
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
1. If You Must Find Fault, This Is the Way to Begin
If you’re going to find fault in a person or an organization, start
off by stating their positive attributes and the things that you
find good about the person or the group. Then, once you’ve
established that there are positive attributes and you’re not just
railing on them, you can move onto the criticism.
34. Be a Leader
34
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
2. How to Criticize – and Not Be Hated for It
If you’re going to criticize something, you’re
better off criticizing it indirectly, usually by
offering a positive suggestion in another
direction. Let’s say, for example, that I were
to write a piece here that you didn’t agree
with.
35. Be a Leader
35
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
Rather than trying to trash the argument,
one could merely say that I could word it
differently and suggest some phrase
changes so it didn’t come off as
overbearing, thus alerting me indirectly
to some of the big flaws in the argument.
36. Be a Leader
36
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
3. Talk About Your Own Mistakes First
Another effective way to blunt the sting of
criticism is to tell of your own faults and mistakes
first. Let’s say you’re trying to advise someone
about debts. One way to make the advice more
effective is to talk of your own problems with
accruing debt.
37. Be a Leader
37
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
4. No One Likes to Take Orders
If you need to instruct someone to do
something, instead of shouting out an order,
ask some questions about the problem and
lead them to a solution in which they can
participate. If you involve them in the
solution by asking questions, not only will
they do it, they’ll feel involved in the
solution.
38. Be a Leader
38
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
5. Let the Other Person Save Face
If you’ve just offered up criticism,
allow the other person plenty of space
to save face. Let them correct the
mistake if they can, or at least give
them the opportunity to do so – only
after this opportunity should you seek
change.
39. Be a Leader
39
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
Your belief might be to get rid of the
problem completely, but by letting the
problem at least have a chance to be
solved, you not only appear more fair to
the person or group in question, you
appear more humane and a much more
sound leader to everyone else.
40. Be a Leader
40
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
6. How to Spur People On to Success
Whenever someone shows any sign of
improvement, make it clear to that person – and
to others – that you notice and appreciate it. I
recall an experience in a workplace where we
had to turn out “units” every so often…
41. Be a Leader
41
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
…The average person on the team
was turning out eight or nine units a
day, while one person was working
steadily but only turning out five.
After talking to a supervisor about it,
he tried some new techniques and
produced six a day – and seven on
the final day of the week…
42. Be a Leader
42
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
…The boss made it a point to praise him at a
meeting, stating that he had cranked up productivity
more than 20%, even though he was still the lowest
producer. Eventually, he began to produce at the
level of everyone else because he now believed he
could do it.
43. Be a Leader
43
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
7. Give a Dog a Good Name
When you introduce someone or mention
them in a group setting, always talk them up.
Give them a standard to live up to as you
introduce them and they’ll try hard to live up
to that standard. The reverse is true; if you
don’t say much or criticize them as you
introduce them, they’ll live up to that lowly
standard instead.
44. Be a Leader
44
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
8. Make the Fault Seem Easy to Correct
If you’re giving advice to someone about how to correct a
problem, try to make the problem seem easy to correct. Offer up
lots of pointers that on their own seem quite easy and let that
person believe that they’re all easy and that they can do it. Making
the suggestions for correcting the fault seem difficult makes the
person think that it’s going to be very hard and they’re doomed to
failure – not an easy road to follow.
45. Be a Leader
45
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
9. Making People Glad to Do What You Want
Once you know a person, you know where
their points of pride are. When you ask them
for something, make sure that they see the
connection to things that they pride
themselves on, and also be sure to
compliment them on those points of pride…
46. Be a Leader
46
Sameer Mathur, Ph.D. (Carnegie Mellon University) http://www.BuddingMarkets.com
…Put it in a context of the
bigger goals and let them see
that you see even their simple
piece as a vital part of the
puzzle. Doing these things
will make people much
happier to follow your
requests with happiness.
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