- Customer Perceptions on Counter Banking Vs ATMs, Customer Perceptions on ATM Banking, Customer Perceptions on Counter Banking (Traditional Banking), Factors Effecting Customer Perceptions on ATM Banking vs Traditional Banking, Factors Effecting ATM Banking, Factors Effecting Traditional Banking, and 2 moreFactors Effecting Customer Perceptions on ATM Banking and Factors Effecting Customer Perceptions on Traditional Banking (Counter Banking)edit
Research Interests:
... On the other hand, since the customers' acceptance of ATMs is the key to successful self-service banking and enhancing the bank's image, the need exists to understand the impact and consequences of electronic banking... more
... On the other hand, since the customers' acceptance of ATMs is the key to successful self-service banking and enhancing the bank's image, the need exists to understand the impact and consequences of electronic banking machines on customers. ...
Research Interests:
Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. This in turn has resulted in new delivery channels for banking products and services such as the... more
Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. This in turn has resulted in new delivery channels for banking products and services such as the automated teller machines (ATM's), ...
Research Interests:
Introduces a model which posits a crucial role for the evaluation of bank customers' attitudes towards both human tellers and automated banking in mediating the ease of banking factor/perceived satisfaction linkage. The... more
Introduces a model which posits a crucial role for the evaluation of bank customers' attitudes towards both human tellers and automated banking in mediating the ease of banking factor/perceived satisfaction linkage. The model's explicit consideration of the effects of bank customer ...
Research Interests:
... Service quality continues to be a significant issue in the banking industry. Because money and other financial services are generally undifferentiated products, banks are continually striving for increased service quality in order to... more
... Service quality continues to be a significant issue in the banking industry. Because money and other financial services are generally undifferentiated products, banks are continually striving for increased service quality in order to achieve and maintain a competitive edge. ...
Research Interests:
... In addition, the study advances theory on consumer motivation and behavior related to technology-based ... Self-service; Supermarkets; Retailing; Technological innovation; Consumerattitudes. ... The only academic research on consumer... more
... In addition, the study advances theory on consumer motivation and behavior related to technology-based ... Self-service; Supermarkets; Retailing; Technological innovation; Consumerattitudes. ... The only academic research on consumer perceptions of self-scanning is a study by ...
Research Interests:
... to the adoption and use of three different technologies used to provide banking services. ... marketing strategies aimed at achieving widespread usage of the specific technology-based interface. ... from the transaction and places... more
... to the adoption and use of three different technologies used to provide banking services. ... marketing strategies aimed at achieving widespread usage of the specific technology-based interface. ... from the transaction and places additional responsibilities on the customer to transact ...
Research Interests:
Research Interests:
... the banking sector. The Authors. Mathew Joseph, Mathew Joseph is an Associate Professor of Marketing in the School of Business, Georgia College and State University, Milledgeville, Georgia, USA. George Stone, George Stone ...