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  • Department of Estate Management
    Faculty of Built Environment
    University of Malaya
    Malaysia
Abstract The discourse on the meaning of home is largely centred on the Western experiences and perspectives, producing insights into the economic and psycho-social aspects of home, with less attention on the Eastern context. This paper... more
Abstract The discourse on the meaning of home is largely centred on the Western experiences and perspectives, producing insights into the economic and psycho-social aspects of home, with less attention on the Eastern context. This paper explores the emotive meaning of home from the perspective of Malaysia, a nation of homeowners. Gurney’s view of home as an emotional “warehouse” framed this inquiry, supporting the notion of feelings associated with the dwelling being created, deposited and drawn by its occupants. This paper represents part of a larger housing study into an alternative housing tenure for Malaysia that argues that the sense of home can be independent of housing tenure. This paper reports the meaning of home as derived from 10 diarists who have been actively involved in creating the “home” and were therefore capable to describe the process of emotional appropriation of their lived space. Findings suggested that the process of assigning meaning to home was dependent on diarists’ feelings, perceptions, attachments and relations regarding their lived space. Diarists mainly associated their emotive construction of home with family-centred activities and space, which took place in both the micro-sense (within the dwelling) and the macro-sense (the neighbourhood).
The development of a smart city (SC) has always been accompanied by urban innovation (UI). UI mainly refers to the use of smart technology to promote urban development and also as a product of SC development. Smart technology can be used... more
The development of a smart city (SC) has always been accompanied by urban innovation (UI). UI mainly refers to the use of smart technology to promote urban development and also as a product of SC development. Smart technology can be used and developed by SC citizens. However, some research on UI in SC is conducted mainly from top-down technocratic perspectives or citizen participation. Therefore, this study proposes that the level of citizen-centric UI can be measured by using the Unified Smart City Model (USCM). With the use of the systematic literature review method, a search was conducted using keywords on three literature databases. Fifty-six indicators of UI were compiled as preliminary findings, with eight of them categorised as USCM indicators—smart architecture, smart governance, smart planning and management, smart data and knowledge, smart facilities, smart services, smart people and smart environment—to develop a citizen-centric framework. This framework will facilitate t...
During recent years, the issue of appropriacy and methods of real estate education has received an unprecedented level of attention, especially from academics and professionals. Universities are being challenged to rethink their course... more
During recent years, the issue of appropriacy and methods of real estate education has received an unprecedented level of attention, especially from academics and professionals. Universities are being challenged to rethink their course and programme offerings to bring them in line with the changing demands of the industry and globalization and the emergence of real estate market. It is imperative to bring about the assessments by students and industry to assist the academic in improving the current curriculum development and overall programme. The objectives of this study are threefold; firstly, to study the perceptions of the real estate professions and preferred future employment of the final year undergraduate students of Estate Management Programme at University of Malaya; secondly, to seek the graduates’ perceptions on whether the programme has prepared them for a career in the real estate industry; and thirdly, to determine the extent to which University of Malaya’s estate man...
As geographical and legal boundaries of cities becoming vague by rapid globalisation and ease of capital movement, cities must adopt strategies to remain competitive and sustainable. Although the Sustainable Development agenda were only... more
As geographical and legal boundaries of cities becoming vague by rapid globalisation and ease of capital movement, cities must adopt strategies to remain competitive and sustainable. Although the Sustainable Development agenda were only formally propagated through the Brundtland Report in 1991, modern city development strategies have been implemented in the late 19th Century with the Garden City movement. With the Sustainable Development agenda comprising economic, environmental and social dimensions, various city development models have been developed such as Green City, Sustainable City, Liveable City and recently a model identified as Smart City. By undertaking a review and critical evaluation of past researches on city development, this paper aims to discuss the evolution of city development concepts from Garden City to Smart City, providing characteristics of each concept and establishing the timeline of each concept. A matrix will show any overlapping and unique features of these city development concepts. This paper intends to contribute to the academic and practical understanding of different strategies used to encompass sustainable development leading to city sustainability.
The powerful rhetoric of western housing literature examining the effects of regulations on housingprovision has had a major influence on the housing policies of developing countries. The mainstreamliterature adopts neo-classical... more
The powerful rhetoric of western housing literature examining the effects of regulations on housingprovision has had a major influence on the housing policies of developing countries. The mainstreamliterature adopts neo-classical econometric modelling as the main approach in understanding howhousing provision is affected by regulations. Oftentimes, such analyses would reach an unfavourableconclusion regarding the inflationary and restrictive effects of regulations and consequently call forderegulation. Nevertheless, the research approach in the mainstream literature has overlooked the rolesand behaviours of housing agents involved in the actual creation of urban landscapes. In other words,these actors and their social interactions within the regulatory environment have been put in theproverbial ‘black box’. Aiming to obtain deeper understanding on the effects of housing regulations,other researchers have proposed an alternative approach that opens this processual ‘black box’ to expl...
Today, the luxury residential property segment in Malaysia has experienced product development in an exponential rate, causing the segment to encompass more than just exclusivity, fancy address and facilities. For purchasers, the luxury... more
Today, the luxury residential property segment in Malaysia has experienced product development in an exponential rate, causing the segment to encompass more than just exclusivity, fancy address and facilities. For purchasers, the luxury concept has moved beyond the physical product. As such, it is important for marketers to understand how luxury is perceived from a larger perspective so that they can gauge, shape and fulfil potential purchasers’ expectations. In the current soft market for luxury apartments, such understanding is crucial to the business sustainability of developers. This paper attempts to conceptualise luxury residential property based on an extensive review of the relevant literature. Ultimately, the findings of this paper will contribute towards an effective marketing strategy to boost the sale of luxury high-rise residential properties which are currently experiencing a soft market. The 4P’s of marketing underpinned the formulation of the concept of luxury reside...
In housing, mass customisation is increasingly seen as a useful innovation for promoting customer satisfaction and thus for contributing to the long-run sustainability of the housing industry. A major stimulus has been the escalation in... more
In housing, mass customisation is increasingly seen as a useful innovation for promoting customer satisfaction and thus for contributing to the long-run sustainability of the housing industry. A major stimulus has been the escalation in competition among housing developers in response to the increase in housing consumers' want for individuality in their purchased properties. However, in the absence of confirmatory evidence, the presumed consumers' want for individuality has remained only as a perception until now. In quest for the evidence, an empirical investigation was conducted recently through a questionnaire survey that involved housing consumers, both existing owners and prospective purchasers, in four centres of population across Peninsular Malaysia. This paper presents the findings from the survey. The evidence that was found supports the conclusion that mass customised housing is very much a way forward in Malaysia. The findings show that while buyers' dissatisf...
Abstract The discourse on the meaning of home is largely centred on the Western experiences and perspectives, producing insights into the economic and psycho-social aspects of home, with less attention on the Eastern context. This paper... more
Abstract The discourse on the meaning of home is largely centred on the Western experiences and perspectives, producing insights into the economic and psycho-social aspects of home, with less attention on the Eastern context. This paper explores the emotive meaning of home from the perspective of Malaysia, a nation of homeowners. Gurney’s view of home as an emotional “warehouse” framed this inquiry, supporting the notion of feelings associated with the dwelling being created, deposited and drawn by its occupants. This paper represents part of a larger housing study into an alternative housing tenure for Malaysia that argues that the sense of home can be independent of housing tenure. This paper reports the meaning of home as derived from 10 diarists who have been actively involved in creating the “home” and were therefore capable to describe the process of emotional appropriation of their lived space. Findings suggested that the process of assigning meaning to home was dependent on diarists’ feelings, perceptions, attachments and relations regarding their lived space. Diarists mainly associated their emotive construction of home with family-centred activities and space, which took place in both the micro-sense (within the dwelling) and the macro-sense (the neighbourhood).
Abstract In the current socio-economic context of the “risk society” characterised by uncertainty and turmoil, entrepreneurship is one of the soft skills that is important among university graduates to ensure their survival in the real... more
Abstract In the current socio-economic context of the “risk society” characterised by uncertainty and turmoil, entrepreneurship is one of the soft skills that is important among university graduates to ensure their survival in the real world. Realising that this skill can be taught and honed in professional undergraduate programmes, many universities have made entrepreneurship education a compulsory subject to improve undergraduate’s entrepreneurship skills. The discourse on entrepreneurship education programme (EEP) revealed a number of issues being discussed within conventional professional programmes such as engineering and management. Little is known about the impact of EEP on entrepreneurship intention within less popular professional programmes such as real estate. This paper provides an insight into how the compulsory entrepreneurship course impacts the entrepreneurial intentions of graduates of a real estate programme in a public university in Malaysia. Using a mixed method approach, a questionnaire survey and interview were undertaken to elicit respondents’ views about the success of the course in terms of instilling and shaping characteristics associated with entrepreneurship. Respondents were found to be less impressed with theory, and more influenced by real-life examples and experiences when emulating entrepreneurship behaviour.
Abstract State intervention is crucial in delivering adequate housing for the urban poor. In 1982, the Malaysian government introduced a policy mandating low-income housing of prescribed building standards within new developments.... more
Abstract State intervention is crucial in delivering adequate housing for the urban poor. In 1982, the Malaysian government introduced a policy mandating low-income housing of prescribed building standards within new developments. Basically, private developers are required to have a certain proportion of low-cost housing in new developments above a certain size. The “low-cost housing quota” (LCHQ) policy has delivered almost 600,000 low-cost houses. Although the literature has described housing regulations as costly and inefficient, little is known of how Malaysia’s LCHQ requirement has continued to successfully produce low-income housing. Employing an institutional approach, this study provides a meso-level analysis of LCHQ in an understudied state in Malaysia. Findings show that planners adopt a semi-flexible stance in interpreting housing regulations, whereas developers assume strategic compliance behaviour. Furthermore, the study indicates that the mandatory low-cost housing has been sustained due to the reconciliation of actors’ motivations, negotiations between actors and reasonable regulatory mediations. By focusing on the behaviours of the two main actors in low-cost housing provision, this paper contributes to an understanding of on the ground operation of the LCHQ and, thus, informs policymakers on improvements to the existing system.
Response to the events of 9/11 evidenced the need for greater local and national capacity to meet the needs of children and families before, during, and after future attacks.
Abstract The process of imaging for city marketing purposes has the implication on culture, conservation and heritage. City ma rketing, especially in the European context, has been examined in interdiscip lina ry literature with special... more
Abstract The process of imaging for city marketing purposes has the implication on culture, conservation and heritage. City ma rketing, especially in the European context, has been examined in interdiscip lina ry literature with special focus on imaging for tourism. Little is ...
Research Interests:
Abstract: The book" Contemporary Legal and Economic Issues" represents an international forum on major economic and legal problems confronting a contemporary society. It is organized in relatively rare format of a short... more
Abstract: The book" Contemporary Legal and Economic Issues" represents an international forum on major economic and legal problems confronting a contemporary society. It is organized in relatively rare format of a short monograph; based on a set of 20 scientific ...
Increased competition amongst housing developers is a global phenomenon and has spurred creativity and innovation in among amongst developers the in housing industry. Within the industry, Oone such innovation lies in the design and... more
Increased competition amongst housing developers is a global phenomenon and has spurred creativity and innovation in among amongst developers the in housing industry. Within the industry, Oone such innovation lies in the design and process, within the housing industry is the concept in the form of Mass Customisation with the underlying aim ofhich may r reduceing construction waste, enhanceing customer satisfaction and thus ensuringe the sustainability of the housebuilding industry in the long run. A study is currently on-going to investigate the viability of mass customisation within Malaysian housebuilding. As part of that study, Tthis paper forms a componentevaluates the case for the mass customisation in the context of existing literature. The aims here are to present the concept and to analyse the opportunities and challenges that potentially emanate from the adoption of the concept. The discussion serves as a prelude to an empirical work currently in progress, which will be reported in a separate paper.of a larger study into the viability of the mass customisation of the Malaysian housebuilding. The main aim of this paper is to introduce the concept of mass customisation as an innovation in Malaysian housebuilding industry. First, current literature on housing mass customisation is reviewed. Consequently, the advantages and challenges of implementation will be examined in the Malaysian context. This paper serves as a needful prerequisite to an upcoming paper which will inform on the results of a survey on the viability of housing mass customisation in Malaysia.
The role of institutions in housing markets has a significant bearing on the output and quality of housing. Building and planning regulations in particular help shape how housing is produced, exchanged and consumed. Due to the fragmented... more
The role of institutions in housing markets has a significant bearing on the output and quality of housing. Building and planning regulations in particular help shape how housing is produced, exchanged and consumed. Due to the fragmented and differentiated nature of housing markets across and within countries, an institutional analysis offers the potential to uncover the role of agents and regulations in shaping local housing outcomes. In the past, analysis of the impact of regulations on housing has mainly sought to quantify the effects of specific regulations on housing prices. However, such analyses often fail to appreciate differences in the structures of housing provision in different countries and regions and do not address the implications of different legal structures on the practices of housing agents. This paper critically examines the role of the Federal Government and the State Authority in the provision of low cost housing in a developing region in Malaysia. It shows ho...
During recent years, the issue of appropriacy and methods of real estate education has received an unprecedented level of attention, especially from academics and professionals. Universities are being challenged to rethink their course... more
During recent years, the issue of appropriacy and methods of real estate education has received an unprecedented level of attention, especially from academics and professionals. Universities are being challenged to rethink their course and programme offerings to bring them in line with the changing demands of the industry and globalization and the emergence of real estate market. It is imperative to bring about the assessments by students and industry to assist the academic in improving the current curriculum development and overall programme. The objectives of this study are threefold; firstly, to study the perceptions of the real estate professions and preferred future employment of the final year undergraduate students of Estate Management Programme at University of Malaya; secondly, to seek the graduates’ perceptions on whether the programme has prepared them for a career in the real estate industry; and thirdly, to determine the extent to which University of Malaya’s estate management graduates matched industry expectation. The main research method employed is by gathering quantitative data by separate literature-based questionnaire surveys on final year students, graduates and employers. The research found that majority of students preferred to enter into property management or facilities management despite being primed for careers in valuation. Graduates rated finance and building technology as most lacking in syllabus content and relevance respectively. The industry was of the opinion that graduates of the Estate Management course suffer from low leadership skills, skills to carry out tasks and inability to work with minimum supervision.
The ‘bamboo network’ is used to conceptualise the investment flow into China from the Chinese diaspora, particularly those who resided in South-east Asia. However, global economic events have decimated the wealth of overseas Chinese... more
The ‘bamboo network’ is used to conceptualise the investment flow into China from the Chinese diaspora, particularly those who resided in South-east Asia. However, global economic events have decimated the wealth of overseas Chinese whilst mainland Chinese businesses prospered, resulting in what is now reimagined as the ‘reverse bamboo network’. In Iskandar Malaysia (IM), which is a transnational economic region bordering Singapore, the foreign direct investment in housing (FDIH) from China has surpassed that of IM’s more prosperous neighbour Singapore, yet the interscalar interactions between market and actors in FDIH have yet to be unpacked. The aim of this paper is to examine how mainland Chinese developers operate within a bamboo network country by arguing that the similar socioculture helps in moderating institutionalised barriers, such as the unfamiliar legal framework and local personnel management. Framed by the ‘reverse bamboo network’ argument and underpinned by the socioc...
Smart Cities have grown in prominence due to advancement in ICT and the new paradigm of sustainable city management and development. Whilst many authors have proposed guidelines and framework for Smart City implementation, less attention... more
Smart Cities have grown in prominence due to advancement in ICT and the new paradigm of sustainable city management and development. Whilst many authors have proposed guidelines and framework for Smart City implementation, less attention has been given to the assessment of Smart City performance. The mainstream Smart City assessment framework generally entails the quantitative assessment of factors, elements and initiatives categorised under the Smart City dimensions. However, this approach is problematic and impractical because it requires a large amount of different baseline data that is often at times unavailable due to various reasons. This paper describes an alternative framework for smart city assessment, one that is based on the modification of Giffmger’s to make it amenable to leaner data. The proposed assessment framework was adopted to assess the smart city performances of Seoul, Singapore, and Iskandar Malaysia which were then compared. With the use of the framework for t...
The tenant mix plays a significant role in enhancing a shopping mall’s attractiveness among its patrons. Tenant mix refers to the combination of business establishments occupying space in a shopping mall to form a platform that produces... more
The tenant mix plays a significant role in enhancing a shopping mall’s attractiveness among its patrons. Tenant mix refers to the combination of business establishments occupying space in a shopping mall to form a platform that produces optimum sales, rents, service to the community and ability to finance the shopping mall venture (McCollum, 1988). In simpler terms, tenant mix is the placement of tenants in a shopping mall that will help to increase the income for the owner. Due to the importance of tenant mix, there has been a myriad of studies that attempt to explain shoppers’ behaviour pertaining to tenant mix. This study adds to the understanding of customers’ behaviour. Adopting a mixed method approach, a questionnaire survey was used to study the respondents’ shopping habits, together with their perceptions on the effects of tenant mix and factors needed in a mall. Respondents were also asked about their satisfaction levels in basic shopping mall factors. Results showed links b...
In recent years, escalating house prices in the major cities in Malaysia have put home ownership beyond the reach of Malaysia’s Gen Y. Home ownership with mortgage carries a significant amount of down payment, monthly instalment payments... more
In recent years, escalating house prices in the major cities in Malaysia have put home ownership beyond the reach of Malaysia’s Gen Y. Home ownership with mortgage carries a significant amount of down payment, monthly instalment payments and outgoings that could be too taxing on the young people who have only started working and starting a family. Malaysia’s Gen Y is facing a crisis in achieving the so-called “Malaysian dream”; owning a place of their own. Whilst current literature acknowledges the segmentation of home ownership experience and supports studies into the housing issues concerning young people, alternatives to mainstream housing tenure of this group have not been adequately considered. Housing cooperatives is a type of intermediate housing that has been successfully introduced in countries like the US, UK, Sweden, Norway, India and China. The type of housing cooperatives currently available in Malaysia is totally different from housing cooperatives in other countries. ...
As geographical and legal boundaries of cities becoming vague by rapid globalisation and ease of capital movement, cities must adopt strategies to remain competitive and sustainable. Although the Sustainable Development agenda were only... more
As geographical and legal boundaries of cities becoming vague by rapid globalisation and ease of capital
movement, cities must adopt strategies to remain competitive and sustainable. Although the Sustainable
Development agenda were only formally propagated through the Brundtland Report in 1991, modern city
development strategies have been implemented in the late 19th Century with the Garden City movement.
With the Sustainable Development agenda comprising economic, environmental and social dimensions,
various city development models have been developed such as Green City, Sustainable City, Liveable City
and recently a model identified as Smart City. By undertaking a review and critical evaluation of past
researches on city development, this paper aims to discuss the evolution of city development concepts from
Garden City to Smart City, providing characteristics of each concept and establishing the timeline of each
concept. A matrix will show any overlapping and unique features of these city development concepts. This
paper intends to contribute to the academic and practical understanding of different strategies used to
encompass sustainable development leading to city sustainability.
Research Interests:
There is no universally accepted definition of Generation Y (‘Gen Y’). However, it can be seen that, a few researchers used the birth dates ranging from the mid 1980’s until early 2000. Gen Y in Malaysia forms a major segment of the... more
There is no universally accepted definition of Generation Y (‘Gen Y’). However, it can be seen that, a few researchers used the birth dates ranging from the mid 1980’s until early 2000. Gen Y in Malaysia forms a major segment of the population and can be considered a significant proportion of future house buyers. Nevertheless, the escalation of house prices nowadays has pushed home ownership beyond many groups in Malaysia, especially among Gen Y in major Malaysian cities. Among factors that contributed to the housing
affordability issue are the government’s past home ownership-friendly policy and the ease of mortgage. In
Malaysia, the conventional types of housing tenure available for Gen Y are home ownership and renting. Both
conventional housing tenures carry many disadvantages to the Gen Y. Therefore, there should be another choice of housing tenure especially for Gen Y. Housing co-operatives can collectively provide a type of housing that is otherwise unaffordable through the market system. Hence, it can provide an alternative housing tenure for Gen Y. This paper aims to present the preliminary findings about the acceptance of Gen Y towards housing co-operatives. A questionnaire survey was administered on 200 respondents comprising the Gen Y living within the Greater Kuala Lumpur/ Klang Valley area. The data obtained was analysed using Statistical Package for Social Science (SPSS) to generate descriptive as well as inferential statistics. The
initial findings reveal that the respondents were willing to consider the housing co-operatives as an alternative
housing tenure after they learn about its characteristics. In conclusion, the housing co-operatives could be one
of the alternative housing tenures that can be offered to address affordability issues among the Gen Y in
Malaysia.
Research Interests:
In the current socio-economic context of the “risk society” characterised by uncertainty and turmoil, entrepreneurship is one of the soft skills that is important among university graduates to ensure their survival in the real world.... more
In the current socio-economic context of the “risk society”
characterised by uncertainty and turmoil, entrepreneurship is one
of the soft skills that is important among university graduates to
ensure their survival in the real world. Realising that this skill can be
taught and honed in professional undergraduate programmes, many
universities have made entrepreneurship education a compulsory
subject to improve undergraduate’s entrepreneurship skills. The
discourse on entrepreneurship education programme (EEP) revealed
a number of issues being discussed within conventional professional
programmes such as engineering and management. Little is known
about the impact of EEP on entrepreneurship intention within less
popular professional programmes such as real estate. This paper
provides an insight into how the compulsory entrepreneurship course
impacts the entrepreneurial intentions of graduates of a real estate
programme in a public university in Malaysia. Using a mixed method
approach, a questionnaire survey and interview were undertaken
to elicit respondents’ views about the success of the course in
terms of instilling and shaping characteristics associated with
entrepreneurship. Respondents were found to be less impressed with
theory, and more influenced by real-life examples and experiences
when emulating entrepreneurship behaviour.
Research Interests:
Research Interests:
Research Interests:
State intervention is crucial in delivering adequate housing for the urban poor. In 1982, the Malaysian government introduced a policy mandating low-income housing of prescribed building standards within new developments. Basically,... more
State intervention is crucial in delivering adequate housing for the urban poor. In 1982, the Malaysian government introduced a policy mandating low-income housing of prescribed building standards within new developments. Basically, private developers are required to have a certain proportion of low-cost housing in new developments above a certain size. The “low-cost housing quota” (LCHQ) policy has delivered almost 600,000 low-cost houses. Although the literature has described housing regulations as costly and inefficient, little is known of how Malaysia’s LCHQ requirement has continued to successfully produce lowincome housing. Employing an institutional approach, this study provides a meso-level analysis of LCHQ in
an understudied state in Malaysia. Findings show that planners adopt a semi-flexible stance in interpreting housing regulations, whereas developers assume strategic compliance
behaviour. Furthermore, the study indicates that the mandatory low-cost housing has been sustained due to the reconciliation of actors’ motivations, negotiations between actors and reasonable regulatory mediations. By focusing on the behaviours of the two main actors in low-cost housing provision, this paper contributes to an understanding of on the ground operation of the LCHQ and, thus, informs policymakers on improvements to the existing system.
Research Interests:
Research Interests:
Since the advent of ICT in the mid-1990s, cities in many countries have reined in the potentials offered by technological development in making their cities better for the stakeholders. Smart City concept has been revealed as a city... more
Since the advent of ICT in the mid-1990s, cities in many countries have reined in the potentials offered by technological development in making their cities better for the stakeholders. Smart City concept has been revealed as a city development concept that uses ICT as the foundation of initiatives and programmes that facilitate social and economic activities within the city. The Smart City concept has been adopted by Singapore and Seoul as a strategy to spur and sustain city development. This paper compares the Smart City initiatives of two cities in the region, namely Singapore and Seoul and attempts o provide a valuable insight into the implementation Smart City initiatives with regards to the six smart city dimensions as suggested by Giffinger (2007). The findings revealed that the initiatives at these cities are related to the purpose and function of each city.
Research Interests:
Graphical abstract Abstract Smart City is a city development concept encompassing both ICT-based and urban studies-based aspects. Globalisation " s influence on borderless economy shows how ICT can enhance the sustainability of a city by... more
Graphical abstract Abstract Smart City is a city development concept encompassing both ICT-based and urban studies-based aspects. Globalisation " s influence on borderless economy shows how ICT can enhance the sustainability of a city by facilitating its management. With the trend of rapid technological advancement, Smart City is a model for cities to remain relevant and competitive. However, the adoption of the Smart City concept greatly depends on the city " s functions and its stakeholders " requirements. Despite the multitude conceptual Smart City framework, there has yet been a pragmatic framework that could be used to guide other Malaysian cities that aim to pursue and adopt a Smart City agenda. This paper uses the Smart City model developed by Giffinger et al. (2007) to propose a pragmatic framework that helps to assess a city " s " smartness " by comparing planned development initiatives against stakeholders " actual needs. The " Reconciled Smart City Assessment Framework " or RSCAF is developed through the alignment of the planned "Smart City initiatives" and actual city stakeholders' "Smart City requirements". As a pragmatic framework, RSCAF can be used by city managers in the planning, operationalising and monitoring Smart City goals.
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