A Guarantee creates pride among workers

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False

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Follow-Up Survey- With this technique, you request that your clients rate your
administration quality through an email study – for instance by means of Google Forms.

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False

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Chatbots are part of the technological advancement that helps the customers to connect to
the business via online.

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Reward representatives openly for great work to inspire them. Inspiration

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In this industry, quality service is defined as the consistent delivery of products and guests
services according to standards.

Select one:
a. Hospitality Industry 
b. Tourism Industry
c. Hotel Industry

d. None of the above

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Internal customers are laborers inside the business.

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True 
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12 WAYS TO ENSURE YOUR INTERNAL CUSTOMERS LOOK AFTER

YOUR EXTERNAL CUSTOMERS is by Net Affinity.

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Culture is one of the best yet complicated components of the tourism and hospitality
industry that is needed to understand in order to provide
incredible service as per the clients' needs.
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True 
False

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VR stands for?
Virtual Reality
Answer: 

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Features of service guarantee

The board doesn't generally confide in the assurance, and, along Answer 1
these lines, sets up hindrances to conjuring it Easy to Invoke
 
Answer 2
The cure ought to be provided right away Easy to Collect
 
If the client doesn't comprehend the assurance, at that point that Answer 3
client won't perceive any advantage. Easy to Understand
 
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A client's first involvement in your business is a visit to your site.

Internet and Marketing
Answer: 

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A service guarantee according to the definition in the dictionary is “not an assurance of the
quality of or length of use to be expected from the service offered"

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A service guarantee is a promotional tool used in service industry.

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Question 14
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What is B2C?
business and its clients
Answer: 

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Mobile phones are useful because numerous customers take some sort of cell phone with
them when traveling.

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Providing high-quality training and development is one of the ways to ensure employees
looks after the customers.
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True 
False

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To have a powerful internal customer program, meeting the extraordinary needs of inner
clients must be an absolute organization activity.

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External customers are those who buys the product produced by the business laborers.

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False

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This refers to the way your product, service, and everything about your company, appears
from the outside.  

Select one:
a. Physical Evidence 
b. Process
c. People

d. Packaging
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There are15 strategies on how to obtain customer feedback according to Adamson

Fontanella.

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External customers get the product on a cheap rate as compare to the internal customers.

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If customers feel that he is a getting a value from the money paid to consume a service, he
can be a repeat customer.

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What is B2B?
 business and different organizations
Answer: 

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This technique you request that your clients rate your administration quality through an
email study

Select one:
a. In-App Survey 
b. Customer Effort Score
c. None of the above

d. Follow-Up Survey
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This means a result-oriented approach

Select one:
a. Quality assurance service management 
b. None of the above
c. Quality service system

d. Quality service management system

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CRM stands for:

Select one:
a. Case relating manager
b. Customer relations manager
c. None of the above

d. Customer relations management 

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The Role of Service Guarantee in the Tourism and Hospitality Industry and the Purpose

Answer 1
A fulfilled client is an unwavering client Improve Customer Loyalty
 
A friendly help is a certain method to
Answer 2
improve your customer's state of mind. Measure Customer Mood
 
It is critical to pass judgment on the
Answer 3
necessities of your clients without their 3. Passing judgment on the Customer's Needs
inquiring.  
Service industry business enables employee
Answer 4
to meet – and perhaps outperform – client Meeting Customer Expectations
desires.  
Time is the way to progress when you're
Answer 5
maintaining a tourism and hospitality On Time Se rvices
business.  
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Poster Service Rating- This is the act of requesting that clients rate the administration
directly after it's been conveyed.

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True 
False

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Three parts of CRM

The assessment of customers data for some purpose that will help Answer 1
both the customer and business. Analytical CRM
 
Offering help for the representative in the front office business Answer 2
procedures that include sales, marketing, and service. Operational CRM
 
The goal of this CRM is to spare time and cost and improve the Answer 3
services provided for the customers. Collaborative CRM
 
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It is important that businesses are getting innovative and thinking of means to achieve the
highest standards in convenience offerings.

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False

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Common Issues in Cross Cultural Service Quality

Unwelcome sexual advances, requests for sexual favors and other Answer 1
verbal or physical harassment of a sexual nature Sexual harassment
 
Is an unfair feeling of dislike for a person or group because of race, Answer 2
sex, religion or gender Pre judice
 
The unjust or prejudicial treatment of different people or things, Answer 3
especially on the grounds of race, age or gender Discrimination
 
An a language barrier may exist with two individuals or groups Answer 4
with different languages and cultures. Communications
 
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The use of technology has slowed down the operation of hospitality and tourism
businesses.

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True 

False
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Making cross-cultural customer interactions simple

Focus on client Answer 1
communicational
traits and mirror
them to build the Listen actively and recognize patterns for communicating
 
viability of
collaboration.
Each time you have
something to share
about your
collaboration with a Answer 2
client speaking to an Share your experiences with colleagues to work out consistent approaches
 
alternate culture, let
your associates
know!
Contracting
bilingual workers
who communicate in
some other language
as well as have Answer 3
knowledge of Create a welcoming environment by having a diverse workforce
 
various societies
would help make a
fabulous client
experience.
Invest time and
effort to find out
about where your
clients are from, and
Answer 4
get fundamental Know your customers and seek out culture-specific knowledge
learning of important  
world perspectives,
qualities, and
convictions.
Ensure every one of
your workers shows
fairness and
goodwill, and pay
attention to client Answer 5
demands, regardless Reinforce importance of recognizing customer diversity
 
of what their race,
religion, societal
position, or different
attributes are.
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