The document discusses training and development in organizations. It defines training as a learning process that involves acquiring knowledge and skills to enhance employee performance, while development focuses on broader knowledge for adapting to future demands. Various types of training are described, including induction training, job training, and refresher training. Both on-the-job methods like job rotation and coaching, as well as off-the-job methods like lectures and role playing are outlined. The benefits of training for organizations, individuals, and groups are provided. The training process from needs assessment to evaluation is summarized.
This document provides an overview of compensation management. It discusses that compensation includes both direct monetary benefits like salary as well as indirect non-monetary benefits. An effective compensation system is designed based on factors like job analysis and market surveys. It is an important part of human resource management that helps motivate employees and improve organizational performance. The various components, types, and importance of compensation management are outlined.
this presentation covers the following portion of HR managent:
-Human Resource Planning Process
-Difference between recruitment and selection
-Objectives of HR management
This document provides an overview of organizational development and interventions. It defines organizational development as a deliberately planned effort to increase an organization's relevance and viability. The key aspects covered include:
- The meaning, definitions, objectives, assumptions, values and process of organizational development.
- Common organizational development interventions like team building, coaching, large group interventions and leadership development.
- The assumptions underlying organizational interventions, which include viewing groups as the basic building blocks and aiming to reduce inappropriate competition between parts of an organization.
- The effectiveness of organizational development in providing opportunities for employees and organizations to reach their full potential and treating people with dignity and respect.
Introduction to Performance Management - Meaning, Process, Need, Difference between Performance Appraisal and Performance Management, Components of Performance Management System
The document discusses talent management, defining it as attracting, developing, and retaining employees to meet organizational needs. It outlines the purpose of talent management as developing leaders internally and maximizing performance. Benefits include retaining top talent, better hiring, understanding employees, and professional development decisions. The talent management process involves workforce planning, recruiting, onboarding, performance management, training, succession planning, compensation, and critical skills gap analysis. Recent trends in talent management include increased competition for talent, greater use of technology, focus on employer branding, promoting internal talent, and addressing population changes.
The document discusses employee retention strategies and provides a case study of Baytech Plastics. Baytech Plastics was experiencing high employee turnover of around 35-40% due to centralized decision making that limited employee participation. Suggestions are provided to increase decentralization and participative decision making to improve employee engagement and retention. Key lessons from the case include that non-participative decision making can undermine employee commitment despite other benefits programs, and balancing centralization with decentralization is important for long term success.
This document discusses various training methods, including on-the-job training and off-the-job training. On-the-job training focuses on learning while working and includes methods like coaching, working under study, job rotation, apprenticeship, and vestibule training. Off-the-job training imparts skills outside the workplace and involves discussion methods, field trips, lectures, and e-learning. Specific methods like coaching help identify weaknesses, job rotation provides experience in different jobs, and e-learning allows trainees to learn at their own pace.
The document discusses various training methods used to equip employees with necessary skills and knowledge. It describes on-the-job training methods like coaching and mentoring which involve learning on the job from managers. Off-the-job methods like vestibule training, role playing and lectures are conducted away from the workplace to allow full concentration on learning. Both approaches have advantages like cost-effectiveness and allowing specialized training, and disadvantages such as disruption to work or requiring skilled trainers. The goal of training is to increase productivity, safety, and employee satisfaction through continual skills development.
This document discusses evaluation of training and development programs. It begins by outlining Kirkpatrick's four levels of learning evaluation, including reaction, learning, behavior, and results. It then provides guidelines for conducting formative and summative evaluations using tools like questionnaires, surveys, tests, interviews, and observations. Common challenges in evaluating training like resistance are also addressed, with recommendations to emphasize feedback and continuous improvement. Overall, the document provides a comprehensive overview of evaluating the effectiveness of training programs using different models and metrics.
There are several methods used for management development, including on-the-job methods like coaching, understudy, and committee assignments as well as off-the-job methods like role playing, sensitivity training, and case study analysis. The document provides details on various techniques. It explains that management development is an educational process that aims to induce behavioral changes through learning concepts, skills, and insights needed for effective management. The goals are to enhance performance, ensure qualified managers are available, and support self-development.
Human Resource Planning is the process of determining manpower requirements and meeting those requirements to achieve organizational goals. The objectives of HRP include ensuring optimal human resource use, avoiding imbalances in distribution, assessing future skill needs, and providing control measures. HRP involves analyzing current staffing levels, projecting future needs, and developing programs for recruitment, training, and staffing changes. Both internal factors like company policies and external factors like technology and regulations affect HRP. Benefits of HRP are reduced costs, improved employee development, identification of skills gaps, and improved business planning.
Employee engagement is a property of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests.
Categories in employee engagement
Engaged
Not engaged
Actively disengaged
Engaged-
•The employee works in passion
•Highly motivated and ready to go extra mile
•Focused and keen to take up challenges
•Problem-solving attitude
Not engaged-
•They usually step walking through the day
•Zero energy and passion in the given work
•Putting in hours instead of energy
•Actively undermine coworkers and sabotage projects
Actively disengaged-
•Always complaint about the given tasks
•Try to demoralize colleagues also
•Lack of enthusiasm
•Failure to take responsibility
Aon Hewitt’s Engagement Model-
Aon Hewitt’s employee engagement research represents a variety of companies, industries, and geographic regions throughout countries in Asia-Pacific, Europe, Latin America, and North America. Research has shown that there are 21 areas, shown in the following diagram, known as “Engagement Drivers,” that can potentially drive people’s engagement.The Model goes beyond measuring people’s satisfaction with each of these drivers. The model prioritizes the areas for improvement based on their potential impact on engagement and, therefore, business performance.
http://www.gallup.com/topic/employee_engagement.aspx
This document discusses human resource planning (HRP), including what it is, why it is important, the HRP process, benefits, types of HRP, techniques for forecasting human resource needs and availability, factors that affect HRP, and challenges. HRP is defined as a sub-system of organizational planning that facilitates realizing organizational objectives by providing the right type and number of personnel. The HRP process involves assessing an organization's human resource needs based on strategies and plans, identifying gaps between needs and availability, and developing action plans for implementation. An effective HRP integrated with organizational planning can lower costs, improve resource utilization, and help ensure the right people are in the right jobs.
This document discusses the importance of employee retention for organizations. It notes that employee retention benefits organizations by reducing costs associated with turnover like loss of knowledge and interrupted customer service. Key factors that influence retention are compensation, work environment, opportunities for growth, relationships, work-life balance, and support. The document also discusses strategies for retention like hiring the right people, empowering employees, providing feedback, and recognizing achievements. While some attrition can be beneficial, overall employee retention is crucial for long-term business success through customer satisfaction and goodwill.
This document outlines different types of training provided in organizations: induction/orientation training introduces new employees; job training increases skills for current roles; safety training minimizes accidents; promotional training prepares for advancement; refresher training updates skills; remedial training addresses issues; and internship training provides practical experience. It also provides examples of training programs from companies like Infosys, Siemens, and Motorola that improved employee productivity and performance through continuous learning initiatives.
This document summarizes various aspects of organizational development (OD) efforts. It discusses that OD is a planned change approach that aims to improve organizational effectiveness and employee well-being through interventions at the task, structure, technology, or people levels. It is a long-term and ongoing process that relies on experiential learning and uses action research. Various OD interventions are outlined, including sensitivity training, team building, survey feedback, and process consultation. The key aspects and processes of different interventions like team building, survey feedback, and process consultation are also summarized.
Human resource management (HRM) involves managing an organization's employees. It includes activities like recruiting and selecting employees, orientation and training, performance evaluation, compensation and benefits, and labor relations. The goal of HRM is to attract, develop and maintain a talented workforce to help achieve organizational objectives. It has evolved over time due to factors like scientific management, the human relations movement, and changes in business needs and the economy.
Performance management is defined as an ongoing, iterative process that includes goal setting, communication, observation, and evaluation to support organizational success. It aims to align employee performance with organizational strategic goals. Key aspects of performance management include planning performance goals, executing work, assessing performance, reviewing performance, and renewing goals. The information gathered through performance management is used for salary administration, performance feedback, and identifying employee strengths and weaknesses.
The document discusses the concepts of training and development and their importance in improving employee competencies. It describes various training methods such as on-the-job training, demonstration, job instruction training, and vestibule training. The document also examines the role of training and development in increasing employee efficiency, morale, better human relations, and organizational effectiveness.
The document discusses training and development in organizations. It defines training as efforts to improve current job skills and development as efforts to increase abilities for future roles. It discusses different training methods for both non-managerial and managerial employees, such as on-the-job training, apprenticeships, seminars, and role playing. It also covers considerations for designing training programs and evaluating their effectiveness.
In this presentation, we will understand the needs of systematic training for a various jobs/ levels and the benefits reaped.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
Training involves teaching new employees basic job skills, while development refers to opportunities to help employees grow. At Motorola, training and development needs are calculated as standard performance minus actual performance. Motorola established its university in 1989 and pioneered self-directed learning using tools like audio tapes, videos, and CD-based training. Training programs are implemented by organizing training facilities, scheduling programs, and monitoring trainees, while evaluations assess strengths, improvement areas, and identify high- and low-performing trainees. Some external training agencies include Safety Skills, Cubiks, Element K, and Mentorware.
The document discusses different methods of training and development, including traditional and modern approaches. It describes cognitive methods that focus on changing knowledge and attitudes through lectures, demonstrations, discussions, and computer-based training. Behavioral methods allow trainees to learn skills through simulations, games, role plays, case studies, and equipment simulators. Development methods include on-the-job training techniques like coaching, mentoring, and job rotation, as well as off-the-job training like sensitivity training and transactional analysis.
Is an intensive, hands-on workshop that will instruct individuals in the use of practical techniques for creative training delivery.
Participants will know what is Training and Development.
Participants will know the difference between Training and Education.
Participants will learn benefits of Training.
Participants will learn how to perform “Training Needs Assessments”
Participants will learn how to Design Training Needs Assessment Surveys.
Participants will learn how to handle requests for Training Requirements Analysis
Participants will learn what are the Misconceptions about Training.
Participants will learn about Training Delivery Methods.
Participants will learn about Determining Training Delivery Methods .
Participants will learn about Evaluating Training and Results.
Participants will learn about Guidelines for Evaluating the Effectiveness of Training.
Participants will learn about Total Quality Management (Training and Human Resources Development )
Participants will learn about Examples of Quality Management Training.
Participants will learn about using Ice Breakers in Training
Participants will learn how to facilitate discussions, direct activities, manage the training session and acquire many other skills to help them train effectively.
They will have an opportunity to practice Training.
They will leave with new ideas on how to "spice up" training as well as reinforce the skills that will make them feel masterful in training others..
The document discusses training and development in organizations. It covers the differences between training and development, the importance of training, common types of training including skills training, retraining, and diversity training. It also outlines the typical training process model including needs assessment, developing training, and evaluating training. Finally, it discusses various training methods such as classroom instruction, computer-assisted instruction, and on-the-job training, as well as their pros and cons. Performance management and addressing problems in performance appraisals are also briefly covered.
The document discusses corporate social responsibility (CSR) and provides definitions from various organizations. It outlines models of CSR including the classical economic model, socioeconomic model, Friedman model, Ackerman model, Carroll model, and others. The document discusses the CSR provisions in the Indian Companies Act of 2013, including applicability, requirements for CSR committees and expenditures. It lists eligible CSR activities and provides data on common CSR activities undertaken in India, with education and healthcare being major focuses.
Employee training and development at motorolaLavanya Sona
Motorola has a long history of prioritizing employee training and development since its founding in 1928. It established the Motorola University in 1989 to oversee training and became renowned as the top training company. Training focuses on on-the-job learning, feedback through coaching, and online/classroom education. Leadership development and e-learning are emphasized through various programs. Performance is monitored through annual goal setting with a shift in recent years to lower-cost online training options.
The Tata Group provides extensive training and development programs to its employees at all levels to enhance their skills and prepare them for career growth. Some of their major programs include:
1) The Tata Management Training Centre which offers over 250 programs annually to train managers in areas like leadership, strategy, and innovation.
2) Tata Administrative Services which selects and grooms young graduates to be part of a talent pool that can be placed across Tata companies.
3) Specialized programs like the Second Career Internship Program and Human Resource Development Program to support the development of women professionals and HR managers respectively.
The document outlines the human resource strategy and goals for a company. It identifies four strategic drivers: 1) providing tools and processes for understanding talent pipeline demands, 2) identifying capability barriers to success, 3) establishing assessment and development processes to ensure the right skills are in place, and 4) establishing an aligned people development agenda. Key performance indicators are established to measure progress on goals related to each strategic driver, such as percentage of openings filled using succession planning and percentage of employees participating in training programs and performance reviews.
Infosys is an Indian global technology company headquartered in Bangalore with 145,088 employees from 85 countries. Its vision is to be a globally respected corporation providing best-in-class business solutions through technology and people. Infosys provides various services across industries like aerospace, banking, manufacturing, and more. It has extensive training programs for employees conducted at its world's largest training center in Mysore, with the goal of developing skills to best serve clients.
Learning and development initiatives at deloitteDeepa M K
Deloitte is one of the Big Four professional services firms providing audit, tax, consulting and advisory services. It has 193,000 employees globally and earned $31.3 billion in revenues in 2012. Deloitte invests heavily in learning and development programs for its employees, including e-learning, leadership development, international assignments, and programs focused on diversity and inclusion. It utilizes gamification and digital platforms to enhance engagement in its learning initiatives.
This document discusses training and development practices at Infosys. It outlines that the goal of training is to improve employee performance and ensure competence. Infosys evaluates training needs at the organizational, job, and individual level and provides both on-the-job and off-the-job training programs. It also conducts formal evaluations of training and measures the impact on reaction, knowledge, behavior, attitudes, and productivity.
This document discusses strategic human resource development and learning strategies within organizations. It aims to 1) understand the philosophy and objectives of strategic HRD, 2) analyze concepts like a learning culture and organizational learning, and 3) evaluate tensions between individual and organizational control and development. It outlines elements of HRD including learning, training, education, and development. It also discusses creating a learning culture, single and double loop learning, the learning organization concept, and balancing individual vs organizational control and development in HRD strategies.
Case study of nestle training and developmentSachin Kharecha
Nestle is a global organization with operations in almost every country. They emphasize developing human capacity through training programs at all levels. Nestle's culture promotes lifelong learning and individual development. They offer extensive on-the-job, local, and international training programs. The goal is to provide opportunities for every employee to reach their full potential and develop skills for a changing world. This benefits both the individual employees and Nestle as a company.
Project on training and development by karan k kamdi (2)Akshay Bhagat
The document is a project report submitted by Karan K Kamdi to his university on a study of training and development of employees at Indorama Synthetics (India) Ltd located in Butibori, Nagpur. The report includes an introduction, certificate of completion signed by his project guide and university director, declaration by the author, acknowledgements, table of contents, and initial chapters on introduction to human resource management, training and development, types of training, and methods of training. The report was submitted to fulfill requirements for an MBA degree at DMIMS university in Nagpur, India.
Training and development is a continuous process aimed at improving employee skills and knowledge to help the organization achieve its goals. There are two main types: training focuses on immediate skills improvement for current job tasks, while development prepares employees for future roles by enhancing personal skills. The training process involves analyzing needs, setting objectives, designing and implementing training, then evaluating results. It ensures employees can perform tasks effectively and management is committed to developing people and expanding their contributions over time.
The document summarizes key aspects of personnel planning, recruitment, and selection from a textbook. It discusses techniques for forecasting personnel needs, such as trend analysis and ratio analysis. It covers planning the supply of internal candidates using tools like qualifications inventories and replacement charts. Methods of forecasting external candidates include examining economic factors. The recruitment process and effective strategies are outlined, along with legal considerations around privacy of human resources information.
Succession plans should also fit into larger strategic visions, ensuring that future leaders are prepared to drive the organization's strategic vision forward. This alignment helps in building a leadership team that is competent in operational execution as well as strategic thinking and long-term planning.
This document discusses training and its benefits. It defines training as a process that involves acquiring knowledge, skills, concepts and changing attitudes to enhance employee performance. Development helps employees handle future responsibilities with less emphasis on current duties. The benefits of training include increased productivity, quality and organizational climate. Training benefits both the organization through improved profitability and employees through growth, recognition and job satisfaction. The document outlines different types of training methods like on-the-job and off-the-job and provides examples. It also discusses the process of designing an effective training program.
Training and development are processes that help employees and managers improve their performance and increase an organization's success.
Training involves teaching employees specific skills to perform their jobs, while development helps broaden managers' capabilities and prepares them for more responsibilities. Both on-the-job and off-the-job methods are used, including lectures, discussions, simulations, and coaching.
A proper training process involves analyzing needs, designing instruction, validating programs, implementing training, and evaluating results over time. The goal is to increase employee productivity, quality, and the organization's ability to achieve its goals.
Types of training in organizations can be categorized as cognitive or behavioral methods, and off-the-job or on-the-job training. Cognitive methods provide knowledge through lectures and simulations, while behavioral methods build skills through on-the-job techniques like coaching and apprenticeships. Effective training benefits both employees and organizations by increasing productivity, satisfaction, and innovation.
Types of training in organizations can be categorized as cognitive or behavioral methods, and off-the-job or on-the-job training. Cognitive methods provide knowledge through lectures and simulations, while behavioral methods build skills through on-the-job techniques like coaching and apprenticeships. Effective training benefits both employees and organizations by increasing productivity, satisfaction, and innovation.
Training is an important part of human resource development and can improve employee and organizational performance. There are various training methods that can be used including cognitive/off-the-job methods like lectures and simulations, and behavioral/on-the-job methods like coaching and apprenticeships. Both types of methods are useful depending on the goals of training, but behavioral methods are best for skill development while cognitive methods are suited to increasing knowledge. Organizations must analyze training needs to ensure training is relevant and effective.
The document discusses the concepts of training, its aims, roles, need and importance. It describes that the aim of training is to develop the skills and knowledge of trainees to perform tasks efficiently. Training is a learning process that involves acquiring new skills and applying them in practice. It increases employee efficiency, morale and organizational viability. Rapid technological changes and need for career advancement make training necessary. The document also discusses different learning principles, types, methods, requisites and pitfalls of effective training.
Training and development aims to improve employee performance through increasing skills, knowledge, and changing attitudes. Training focuses on short-term skills for current jobs, while development has a longer-term focus on career growth. There are various methods for assessing training needs, delivering training programs, and evaluating their effectiveness. Training can provide benefits like increased productivity and morale, but also has costs like lost work time. The goal is to close gaps in skills and knowledge through various on-the-job and off-the-job training methods.
The document discusses training, its purpose, types, and methods. It provides details on different training structures, needs identification, and assessment of effectiveness. Various on-the-job and off-the-job training techniques are explained, along with their merits and demerits. Executive training objectives and methods are also outlined.
The document discusses training and development. It defines training as acquiring knowledge and skills to enhance job performance, while development helps handle future responsibilities with less focus on current duties. The benefits of training include increased productivity, quality and profitability for organizations, as well as personal growth, job satisfaction and handling future responsibilities for individuals. Key concepts in training such as assessment, competencies, career development and different training methods are also outlined.
Training provides employees with new skills and increases knowledge to enhance job performance. It can be delivered through on-the-job methods like coaching, mentoring, and job rotation, or off-the-job methods such as lectures, case studies, and role playing. The goal of training is to bridge the gap between existing and required skills while benefiting employees through increased confidence, earnings, and opportunities for promotion. Organizations must identify training needs, design effective programs, conduct training, and evaluate results to maximize the impact on employee and business performance.
Human Resource Management - Training and Development.pptxAvradeep Ganguly
This document discusses human resource development (HRD) in organizations. It defines HRD as a continuous, planned process of developing employee competencies to contribute to organizational goals. HRD aims to develop employee potential, improve performance, and foster organizational culture and relationships. It assists in utilizing human resources productively and bringing about better planning and evaluation. HRD outcomes include more competent employees, role clarity, trust, collaboration, problem-solving skills, and useful data for planning. Training is a key HRD function involving needs analysis, program design, implementation, and evaluation. Various on-the-job and off-the-job training methods are described.
The document discusses different types of employee training methods. It describes on-the-job training which involves learning through performing job duties under supervision. Methods include coaching, mentoring, job rotation and apprenticeships. Off-the-job training removes employees from their work to focus solely on learning through methods like lectures, role-playing, simulations and outbound training. Both on and off-the-job training have advantages like skills development but also disadvantages such as costs or time away from work.
Training aims to increase employees' skills and knowledge to perform jobs efficiently, while development focuses on lifelong learning and growth. Training methods like job rotation are short-term and job-focused, whereas development uses lectures and conferences for career-oriented growth. Both benefit organizations through efficient work and higher profits, while employees gain promotions, morale, and future opportunities.
This document discusses human resource training and development. It covers topics like orientation, training needs assessment, designing training programs, and evaluation. Specifically:
- Orientation introduces new employees to their jobs, coworkers, and organization through planned activities. It aims to help newcomers adjust and prevent issues.
- Training need assessment identifies what training is needed using analyses like examining organizational goals, tasks/roles, and individual skills. This ensures training addresses actual needs.
- When designing training, considerations include trainees, trainers, methods, content, and location. Principles of learning and evaluation models should also guide the design.
- Evaluation assesses if training met objectives, was cost-effective, and improved capabilities
This document outlines the key aspects of training and development (T&D) within an organization. It discusses the differences between training, which helps employees perform their current jobs, and development, which prepares them for future career growth. The training process involves assessing needs, ensuring readiness, planning programs, selecting trainers and methods, implementing training, and evaluating effectiveness. Some common training methods mentioned are on-the-job training, lectures, role-playing, case studies, and computer simulations. The goals of development are to reduce turnover and fill jobs internally by growing existing employees' skills. Challenges to development include addressing employee obsolescence and technological changes.
Training & Development HRM by Neeraj Bhandari (Surkhet Nepal)Neeraj Bhandari
This document provides an overview of training and development. It discusses that training has a short-term focus to provide skills for present jobs, while development has a long-term focus on broader skills. It then describes various training objectives, processes, methods, and evaluation techniques. The key training methods discussed are classroom lectures, group discussions, simulations, role-playing, case studies, and management games.
This document provides an overview of training and orientation concepts. It defines training as efforts to facilitate the acquisition of skills, knowledge, and attitudes to enhance job performance. Orientation is introduced as a systematic introduction of employees to their jobs, coworkers, and organization. Different training methods are described, including on-the-job training, vestibule training, and off-the-job methods like lectures and simulations. The document also discusses training needs assessment, program design, objectives of orientation, and evaluating the effectiveness of training interventions.
Training involves teaching employees skills and knowledge to perform their jobs effectively. It is a planned effort to help employees acquire and apply required competencies like knowledge, skills, and attitudes. Training methods include on-the-job and off-the-job techniques and aim to bridge gaps in existing versus required skills and knowledge. The goal of training is to improve employee and organizational performance.
Institutions Supporting Small Business Enterprises.pptxshrinivas kulkarni
Active in the field of consultancy and training and has a number of specialized divisions to provide tailor-made solutions to agriculture and industry. These divisions, manned by trained consultants, deal with issues related to industrial engineering, plant engineering, energy management, HRD, informal sector, agriculture and so on
Social Entrepreneurship create innovative solutions to immediate social problems and mobilizes the ideas, Capacities, resources, and social arrangement required for sustainable social transformation
This document provides an overview of key concepts in sales management and analytics including sales forecasting, recruitment, selection, and training. It discusses common sales management topics such as sales quotas, territories, and budgets. Various sales forecasting methods are described including qualitative and quantitative techniques. The roles and objectives of sales management are outlined in recruiting, selecting, and training a sales team. Factors affecting sales forecasting and elements of an effective forecast are also summarized.
The document discusses sustainability reporting and frameworks for reporting. It provides definitions and explanations of sustainability reporting, its importance, and common frameworks used like the GRI Standards. The GRI framework is explained in depth, including its development, structure, principles, and types of performance indicators. National and global scenarios for sustainability reporting are also summarized.
Ethics in finance involves distinguishing right from wrong in financial matters. People in finance must serve both their companies and customers with utmost good faith. Some common ethical issues include deception, concealment, churning, and unsuitable practices. Ethics in finance can be examined in financial markets, the financial services industry including banking and insurance, and among individuals in financial organizations. Upholding principles like honest, fair disclosure and putting stakeholders' interests ahead of shareholders helps improve ethics in the sector. Strict regulations, codes of conduct and oversight can also help strengthen ethics behavior.
This document discusses various topics related to ethics in finance including:
1. Ethics in finance involves distinguishing right from wrong in financial matters and serving customers with honesty, loyalty and good faith.
2. Unethical conduct can undermine capital markets so both regulation and a culture of integrity are needed.
3. Issues in the financial sector include deception, fraud, and lack of suitable advice for customers. Measures are needed to control conflicts of interest and market manipulation.
The document discusses India's balance of payments. It includes:
1. The current account which covers merchandise (exports and imports) and invisibles (services, transfers, investment income).
2. The capital account which includes foreign investment, loans, banking capital, and other capital flows.
3. Errors and omissions and the overall balance which is the sum of the current account, capital account and errors/omissions.
The document discusses strategies for social venture creation and social entrepreneurship. It defines social venture creation as decisions that shape a venture's internal resources and alignment with the environment. Key components of an effective strategy include creating a framework to achieve the mission, adapting to change, and providing direction. A business model specifies how a social venture obtains resources and structures relationships to serve customers and create value. Unique aspects of social ventures include social innovation, sustainability, impact measurement, and balancing financial and social benefits. Effective planning considers resources, activities, outputs, outcomes and impact over time. Common pitfalls to avoid include poor communication, lack of commitment, unrealistic projections, and an unclear value proposition.
Family owned businesses make up a large percentage of businesses in India, with approximately 90% being family owned or controlled. Succession planning is important for continued success but only 15% of Indian family businesses have a robust plan. The major business houses discussed are Tata, Reliance, Birla, and Ambani. They have grown significantly over generations through expansion, acquisitions, and diversification. Maintaining family harmony and establishing clear succession plans and governance structures are keys to ensuring long term survival of family businesses.
The document discusses various aspects of internet marketing and digital marketing. It defines internet marketing as advertising, promotion or marketing tactics used online including websites, email marketing, and social media. It outlines the goals of internet marketing as communicating a company's message, conducting market research, and selling goods/services online. It also discusses benefits like affordability, global reach, and ability to target specific audiences. It provides examples of internet marketing strategies and discusses neuromarketing and mobile marketing trends. Finally, it briefly touches on electronic customer relationship management (E-CRM) and some challenges for digital marketing.
This document discusses promotion and marketing communication strategies. It covers the promotional mix including advertising, sales promotion, public relations, and personal selling. It then discusses key aspects of developing an effective communication strategy such as identifying the target audience, setting objectives, designing messages, and selecting communication channels. Finally, it covers aspects of advertising and sales promotion in detail, including how to set budgets, create messages, select media, and evaluate effectiveness.
This document provides an overview of marketing concepts including:
- Definitions of marketing from 1985 and 2015 that emphasize creating value for customers.
- The marketing environment and how companies must understand trends.
- Different orientations companies can take such as production, selling, and marketing concepts.
- The marketing mix of product, price, place, and promotion and how companies use these tools.
- Segmentation, targeting, and positioning to develop marketing strategies.
This document provides an overview of key marketing concepts. It begins by explaining why marketing is important for financial success and job creation. The scope of marketing is defined as identifying and meeting human and social needs. Core marketing concepts discussed include segmentation, targeting, positioning, the marketing mix of product, price, place, and promotion. New marketing realities like technology, globalization, and social media are transforming the marketplace. The document outlines the marketing management process, including strategic and operational tasks. It also differentiates between production, product, selling, and marketing orientations.
This document outlines a lecture on corporate social responsibility (CSR). It discusses the types and nature of social responsibilities, CSR principles and strategies, models of CSR, best practices, the need for CSR, and arguments for and against CSR. The key models discussed are the Friedman model, Ackerman model, Carroll model, environmental integrity and community model, and the stockholders and stakeholders model. The document also provides examples of CSR practices by companies like IBM UK and Avon, and issues faced by companies like Coca-Cola and Nike regarding their social responsibilities.
Sustainability reporting is the practice of measuring, disclosing and being accountable for an organization's economic, environmental and social impacts. It allows companies to benchmark performance, demonstrate transparency and compare themselves to others. The Global Reporting Initiative developed a sustainability reporting framework to standardize reporting and provide guidance on strategy, management approach and performance indicators. Effective sustainability reporting can help companies access new markets, attract investment and improve relationships with stakeholders. However, barriers include unclear standards, resource constraints and lack of management support.
This document discusses waste management. It defines waste and outlines various regulations related to waste management in India. It describes different types of waste including hazardous and non-hazardous waste. Various methods of waste disposal and their impacts on health and environment are explained. International conventions addressing waste are also summarized. The waste management hierarchy of reduce, reuse and recycle is presented. Various waste treatment technologies like incineration, pyrolysis, gasification and bio-methanation are defined. The document concludes with recommendations for reducing waste, reusing materials, donating excess goods, and educating employees on proper waste management practices.
Maintenance management involves keeping production equipment in good operating condition on a daily basis. This includes maintaining existing plant and equipment, inspecting and lubricating machinery, and installing new equipment. The main goals of maintenance are to maximize equipment uptime and efficiency while minimizing repair costs and production downtime through activities like preventative maintenance, equipment inspections, and reliability engineering. An effective maintenance program requires planning work activities, scheduling tasks, and controlling costs.
This document discusses production planning and control (PPC). It defines PPC as planning, directing, and coordinating a firm's resources to achieve production goals efficiently. PPC involves planning materials, methods, machines, manpower, routing, estimating, scheduling, dispatching, expediting, and evaluating manufacturing operations. It outlines the scope of PPC and discusses key aspects like routing, scheduling, dispatching, follow up/expediting, inspection, and benefits and limitations of PPC.
This thesis examines how product quality and product evaluation mediate the relationship between corporate identity and purchase intention of electronic gadgets among young consumers in India. The study reviews literature on consumer behavior and the factors that influence purchase intention, including brand image, product design, corporate identity, perceived quality, and country of origin. The study aims to understand how these factors directly or indirectly impact purchase intention and propose a model of their relationships. A survey was conducted to collect data and structural equation modeling was used to analyze the relationships between variables. The findings provide insight into what drives young consumers' purchase of electronic gadgets in India and suggestions for marketers.
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2. TRAINING DEFINED
TRAINING is a learning process that involves the
acquisition of knowledge, sharpening of skills,
concepts, rules, or changing of attitudes and
behaviours to enhance the performance of employees.
3. 1. Difference Between Training
Training focuses on
specific job knowledge
and skill that is to be
applied in the short run.
Development focuses on
broad knowledge and
insights that may be
required for adaptation
to environmental
demands in the future.
9. DEVELOPMENT DEFINED
DEVELOPMENT, on the other hand, helps the
individual handle future responsibilities, with less
emphasis on present job duties.
10. Need and basic purposes of
training
To Increase Productivity
To Improve Quality
To Help a Company Fulfil Its Future
Personnel Needs
To Improve Organizational Climate
To Improve Health and Safety
Obsolescence Prevention
Personal Growth
11. The Benefits of Training
How Training Benefits the Organisation
Leads to improved profitability and/or more positive
attitudes towards profit orientation.
Improves the job knowledge and skills at all levels of the
organization.
Improves the morale of the work force.
Helps people identify with organisational goals.
Helps create a better corporate image.
12. The Benefits of Training
Aids in organisational development.
Helps prepare guidelines for work.
Aids in understanding and carrying out
organisational policies.
Provides information for future needs in all areas
of the organisation.
Organization gets more effective decision making
and problem solving.
Aids in developing leadership skills, motivation,
loyalty, better attitudes, and other aspects that
successful workers and managers usually display.
13. The Benefits of Training
Aids in increasing productivity and/or quality of
work.
Helps keep costs down in many areas, e.g.,
production, personnel, administration, etc.
Develops a sense of responsibility to the
organisation for being competent and
knowledgeable.
Improves labour-management relations and
creates an appropriate climate for growth,
communication.
14. The Benefits of Training
Reduces outside consulting costs by utilising
competent internal consulting.
Stimulates preventive management as opposed
to putting out fires.
Eliminates sub-optimal behaviour.
Helps employees adjust to change.
Aids in handling conflict, thereby helping to
prevent stress and tension.
15. Benefits to the Individual
Helps the individual in making better decisions
and effective problem solving
Through training and development,
motivational variables of recognition,
achievement, growth, responsibility and
advancement are internalized and
operationalised.
Aids in encouraging and achieving self-
development and self-confidence.
16. Benefits to the Individual
Helps a person handle stress, tension, frustration
and conflict.
Provides information for improving
leadership knowledge, communication skills,
and attitudes.
Increases job satisfaction and recognition.
Moves a person towards personal goals while
improving interaction skills.
Satisfies personal needs of the trainee.
17. Benefits to the Individual
Provides trainee an avenue for growth and a say in
his/her own future.
Develops a sense of growth in learning.
Helps a person develop speaking and listening skills;
also writing skills when exercises are required.
Helps eliminate fear in attempting new tasks.
18. Benefits in Intra and Inter-group
Relations
Improves communication between groups and
individuals.
Improves interpersonal skills.
Makes organisation policies, rules and regulations
viable.
Improves morale.
Builds cohesiveness in groups.
Provides a good climate for learning, growth, and
coordination.
Makes the organisation a better place to work.
19. Identifying Training needs
Job
Present performance Desired performance
Gap
Setting Training Objectives and Policy
Designing Training Programme
Conducting the Training
Follow up and Evaluation
Approach to Training
F
E
E
D
B
A
C
K
&
R
E
V
I
E
w
20. Types of Training
Induction or Orientation Training:- It is concerned with
introducing or orienting a new employee to the organisation &
its procedure, rules & regulation.
Job Training:- It relates to specific job which the worker has to
handle, it gives information about machines, process of
productions, instructions to be followed, methods to be used &
so on.
Internship Training:- Under this method, the educational
institute enters into arrangement with an industrial enterprise
for providing practical knowledge to its students.
21. Refresher Training:- It meant for the old employees of the
enterprise. The basic purpose of refresher training is to
acquaint the existing workforce with the latest methods of
performing their jobs & improve their efficiency further.
In the words of Dale Yoder, “Retraining programmes are
designed to avoid personnel obsolescence.”
Training for promotion:- The talented employees may be
given adequate training to make them eligible for
promotion to higher job in the organisation.
22. Training Methods
On-the-Job Methods Off-the-Job Methods
- Job Rotation
- Coaching
- Job Instruction/Training
through step by step
-Committee assignment
-Internships
-Apprentice
-Vestibule Training
- Role Playing
- Lecture Methods
- Conference or Discussion
-Programmed Instructions
-Lecture/Talks/Discussions
- Videos/Films
-Case study
-Demonstrations
23. On-the-Job Training Methods
This type of training, also known as job
instruction training is the most commonly used
method. OJT has the advantage of giving first
hand knowledge & experience under the actual
working condition while the trainee learns how
to perform a job, he is also a regular worker
rendering the services for which he is paid.
24. Managerial on-the-Job
Training
Job rotation
Moving a trainee from department to department to
broaden his or her experience and identify strong and
weak points.
Coaching/Understudy approach
The trainee works directly with a senior manager or
with the person he or she is to replace.
25. • Job Instruction
This method is also known as training through step by
step. Under this method, trainer explains, the trainee
the way of doing the job, job knowledge & skills & allow
him to do the job. The trainer appraises the
performance of the trainee, provides feedback
information & corrects.
Committee Assignments
A group of trainees are given and asked to solve an
actual organizational problem. The trainees solve the
problem jointly. It develops team work.
26. Off-the-Job Training Methods
Under this method of training, trainee is separated
from the job situation & his attention is focused upon
learning the material related to his future job
performance. There is an opportunity for freedom of
expression for the trainees.
27. Off-the-job training method are as follows :-
Vestibule training
Sensitivity training
Transactional analysis
Grid training
Role playing
Lecture methods
Conference or discussion
Programmed instruction
28. Off-the-Job Management Training and
Development Techniques
Vestibule Training:-
In this method, actual work condition are simulated
in a class room. Material, files & equipment those
are used in actual job performance are also used
in training. This type of training is commonly used
for training personnel for clerical & semi skilled
jobs. The duration of training ranges from days to
a few weeks.
29. Off-the-JOB Development
Methods
Sensitivity Training
ST or Laboratory training is a method of changing
individual behaviour through unstructured group
interaction
The main objective of ST is to develop among the
group members, an understanding of themselves and
other their relationships with others
30. Off-the-JOB Development
Methods
Transactional Analysis
This is a theory of personality and provides an
approach for defining and analyzing the interaction
between people
The basic theory behind transactional analysis is that
an individual’s personality comprises of three ego
states
The parent
The child
The adult
31. Off-the-JOB Development
Methods
Grid Training
Its is a six phase program lasting from 3 to 5 years
It starts with upgrading managerial skills, continues
to group improvement, improves inter group
relations, goes into corporate planning, develops
implementation methods and ends with an evaluation
phase
34. Role playing
Creating a realistic situation in which trainees assume the
roles of persons in that situation. This method of training
involves action, doing & practice. The participants play the
role of certain characters, such as the production manager,
mechanical engineers, superintendents, maintenance
engineers, quality control inspectors, foreman, workers &
the like. This method is mostly used for developing
interpersonal interactions & relations.
35. Lecture Method
The lecture is traditional & direct method of
instruction. The instructor organizes the
material & gives it to a group of trainees in the
form of a talk.
To be effective, the lecture must motivate &
create interest among the trainees. An
advantage of lecture method is that it is direct
& can be used for a large group of trainees.
36. Conference or Discussion-
It is a method in training the clerical , professional &
supervisory personnel. This method involves a group of
people who pose ideas, examine & share facts, ideas & data,
test assumption, & draw conclusion all of which contribute
to the improvement of job performance .
Discussion has the distinct advantage over the lecture
method in that the discussion involves two way
communication and hence feedback is provided.
37. Programmed Instruction-
In recent years this method has become popular. The
subject matter to be learned is presented in a series of
carefully planned sequential units. These units are
arranged from simple to more complex levels of
instruction. The trainees goes through these units by
answering question or filling the blanks .
This method is time consuming and expensive.
38. Design Of a Training Programme
1.Identification of Training needs
• Organisational Analysis
• Task Analysis
• Human Resource Analysis
2.Setting Training
Objectives
3.Organisation of Training Programme
*Trainee and Instructor
*Period of Training
4.Evaluation
of
Training
Results
40. Process of Training and
Development
(1) Training needs analysis
(2) Instructional design
(3) Validation
(4) Implementation
(5) Evaluation and follow-up
41. (1)Training needs analysis
A. Organization analysis: identify training needs of the
organization according to its long-term goals-set
the training goals.
B. Job analysis: identify training needs according to job
descriptions and specifications—specify
skills/knowledge/behavior to be trained.
C. People analysis: identify people that need training
and their trainability-identify potential trainees.
42. (2) Instructional design
A. Set training goals.
B. Determine what to train.
C. Identify trainees.
D. Choose training materials.
E. Determine training modes and methods.
F. Select trainers.
G. Schedule training.
H. Develop training budget.
43. (3) Validation
A. Validate the training program before
implementation.
Pilot study: conduct the program with a small
number of trainees to test its effect.
Consultation: consult the trainees and their
supervisors on the appropriateness of the program.
B. Make revision of the training programs before
implementation.
44. (4) Implementation
A. Obtain continuous support from line-management
to the training program.
B. Appoint manager for the training program.
C. Develop managing guidelines for the program.
D. Provide logistic support.
E. Conduct concurrent evaluation of the program.
45. (5) Evaluation and follow-up
A. Types of evaluation:
Concurrent evaluation: evaluate training effects
during training.
Immediate final evaluation: evaluate training effects
at the end of the training.
Follow-up evaluation: evaluate training effect by
evaluating trainee performance over time.
46. C. Forms of evaluation
Written tests: Check learning results of knowledge.
Simulation: check learning results of skills.
Interviews: check training effects by talking to the
trainees and their supervisors.
Questionnaire: check effectiveness of instruction
materials, trainer and training methods.
Performance appraisal: check learning transfer and
training effectiveness on job.
47. Evaluation of Training Programme:-
o Reactions: Evaluation on the basis of Trainees reaction to the
usefulness of coverage of the matter, depth of the course content, method
of presentation, teaching methods etc..
o Learning: Evaluation on the basis of quantity of learning and time of
learning with the application of the knowledge gained through training.
o Job Behaviour: Evaluation based on the manner and extent to which
the trainee has applied his learning to his job.
o Organisation: Evaluation based on the overall organisation’s
increased productivity, quality, morale, sales turnover etc..
oUltimate Value: Measurement of the ultimate result of the contributions
of the training programme to the company goals like survival, growth,
profitability etc..and to the individual goals like personality and social
goals like CSR activities.