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Many people do not wash their hands when the behavior in which they engage would warrant it. Most research of hand washing practices to date has taken place in high-traffic environments such as airports and public attraction venues. These... more
Many people do not wash their hands when the behavior in which they engage would warrant it. Most research of hand washing practices to date has taken place in high-traffic environments such as airports and public attraction venues. These studies have established a persistent shortcoming and a gender difference in hand washing compliance. Using field observations of 3,749 people in a college town environment, the research described in this article replicates and extends earlier work while identifying potential environmental and demographic predictors of hand washing compliance. Additionally, the authors' research suggests that proper hand washing practices, as recommended by the Centers for Disease Control and Prevention, are not being practiced. Finally, the authors' research raises a question as to the accuracy of earlier measurements of "proper" hand washing practices, suggesting that compliance rates are inflated. The results can help increase hand washing rates for the general public and thus decrease the risk of transmitting disease.
Research Interests: Psychology, Environmental Health, Adolescent, Medicine, Hand Hygiene, and 14 moreHumans, Female, Pubmed, Male, Young Adult, Universities, Hand Washing, Public Administration and Policy, Adult, Public health systems and services research, Sex Factors, Control Management, Warrant, and ENVIRONMENTAL SCIENCE AND MANAGEMENT
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ABSTRACT This study examined the relationship between emotional intelligence (EI) and contextual performance among members of the National Automatic Merchandising Association (NAMA), representing leaders of the vending, coffee service,... more
ABSTRACT This study examined the relationship between emotional intelligence (EI) and contextual performance among members of the National Automatic Merchandising Association (NAMA), representing leaders of the vending, coffee service, and food service management industries. Canonical analysis was used to investigate the relationships between three dimensions of EI—IN, OUT, and RELATIONSHIPS—and two dimensions of contextual performance—Interpersonal Facilitation and Job Dedication. Canonical analysis of the responses of 191 individuals demonstrated that there is a positive relationship between EI scores and contextual performance of NAMA members, as predicted.
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This pilot study explored the relationship between emotional intelligence and organizational commitment among provate club board and committee volunteer members. The top three items, ranked by mean scores, of each of three EI dimensions--... more
This pilot study explored the relationship between emotional intelligence and organizational commitment among provate club board and committee volunteer members. The top three items, ranked by mean scores, of each of three EI dimensions-- IN, OUT, and RELATIONSHIPS wer discussed. A sample of 57 volunteer leaders furhter was split into high EI and low EI groups based on respndents ' overall EO median score. Statistical differences between high and low EI groups in three aspects of organizational commitment-affective, continuance, and normative commitment- wer present. 4 t-test results showed that the difference between high and low EI groups in affective commitment among private club volunteer leaders was statistcally significant at p <.05.
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Purpose– The objective of this study was to confirm the dimensions of revenue managers’ proactive work behavior in the lodging setting and to examine the effect of organizational structure on the degree of proactivity in their work... more
Purpose– The objective of this study was to confirm the dimensions of revenue managers’ proactive work behavior in the lodging setting and to examine the effect of organizational structure on the degree of proactivity in their work behavior.Design/methodology/approach– The data (n= 280) collected from lodging revenue managers was analyzed, using exploratory factor analysis, confirmatory factor analyses and multivariate analysis of variance.Findings– The four factor model was confirmed – Voice, Individual Innovation, Taking Charge and Problem Prevention. Revenue managers who manage multiple properties were found to have greater proactivity than their single property counterparts.Research limitations/implications– A future study can work exclusively with individual companies to better understand the demographics of the Revenue Manager within specific organizations.Originality/value– This study enhances our understanding of revenue management activities and behaviors by focusing on the...
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An Exploratory Study of Perceived Innovation Characteristics Influencing Sustainable Business Practices in the Private Club Industry In the hospitality industry, the concept of sustainability has been more frequently recognized as an... more
An Exploratory Study of Perceived Innovation Characteristics Influencing Sustainable Business Practices in the Private Club Industry In the hospitality industry, the concept of sustainability has been more frequently recognized as an important area of emphasis in organizations. Many business organizations are trying to incorporate sustainability as new ways of operating their businesses, driven by innovation and competitive advantages, in order to bring economic, social, and environmental benefits. This research is designed to identify dimensions of perceived innovation characteristics influencing sustainable business practices from the perspectives of general managers and chief operating officers in the context of the private club industry. Exploratory factor analysis was undertaken to evaluate applicability of perceived innovation characteristics based on the diffusion of innovation theory. The results indicate that economic relative advantage, observability, compatibility, and complexity are significant factors of perceived innovation characteristics influencing sustainable business practices. The findings of this study can provide valuable insights into the understanding of sustainable business practices from an innovation perspective. The results of this study are practically useful for private club general managers and chief operating officers when developing and implementing innovative management strategies and practicesto ensure long
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Purpose – The primary purpose of this paper is to develop a parsimonious Consumer Experience Index (CEI) and then identify and validate the dimensionality of the experience concept. Design/methodology/approach – The study employed a... more
Purpose – The primary purpose of this paper is to develop a parsimonious Consumer Experience Index (CEI) and then identify and validate the dimensionality of the experience concept. Design/methodology/approach – The study employed a four-step methodology. After conducting a pre-test and pilot test, data were collected from 397 adults via an online survey. A split-sample technique was used for the
Research Interests: Business, Marketing, Data Analysis, Marketing Strategy, Confirmatory factor analysis, and 12 moreService Delivery, Scale Development, Exploratory Factor Analysis, Validity and Reliability, Five Factor Model, Concept Design, Online survey, Sampling Technique, Indexation, Management Tool, Reliability and validity, and Factor model
This study revalidated three dimensions of emotional intelligence (EI) and examined EI&amp;amp;amp;#39;s contribution to social skills and stress management skills among members of the National Automatic Merchandising (NAMA),... more
This study revalidated three dimensions of emotional intelligence (EI) and examined EI&amp;amp;amp;#39;s contribution to social skills and stress management skills among members of the National Automatic Merchandising (NAMA), representing executives of the vending, coffee services, and foodservice management industries. After performing Confirmatory Factor Analysis, a sample of 191 was spilt into high EI and low EI groups, based on respondents&amp;amp;amp;#39;
Research Interests: Business, Psychology, Education, Emotional intelligence, Stress Management, and 10 moreTourism, Human Resources in Tourism and Hospitality, Hospitality Industry, Confirmatory factor analysis, Statistical Significance, Social Skills, Social Skill, Catering Industry, Commercial Services, and three-dimensions
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This study specifically focuses on identifying the emotional intelligence (EI) of leaders in the private club industry, via an online survey assessment. This study identifies emerging issues and theoretical gaps in the current existing EI... more
This study specifically focuses on identifying the emotional intelligence (EI) of leaders in the private club industry, via an online survey assessment. This study identifies emerging issues and theoretical gaps in the current existing EI framework and describes the development of a new measure of EI. An initial six-factor structure of EI model was not supported; however, confirmatory factor analyses of the responses of 926 private club participants suggests that the revised three-factor structure of EI model (20 items), comprising IN, OUT, and RELATIONSHIPS, shows evidences of convergent and discriminant validity. This newly developed EI scale is psychometrically sound and, practically, sufficiently short to be a useful tool for application to real private club organizational settings. This study concludes with theoretical and practical implications, together with suggestions regarding future study that can advance current knowledge of EI.
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This study examined the direct and indirect factors influencing volunteer leaders’ future intentions to continue to serve as board and committee members in private clubs. The proposed model was tested with a sample of 457 board and... more
This study examined the direct and indirect factors influencing volunteer leaders’ future intentions to continue to serve as board and committee members in private clubs. The proposed model was tested with a sample of 457 board and committee members, using mainly a Web survey. Findings showed that the volunteer leaders’ affective commitment had a direct and positive influence on both their volunteer dedication and involvement, whereas their normative commitment had a direct and positive influence only on their volunteer dedication. Both volunteer dedication and involvement were found to be important, direct factors for volunteer leaders’ future volunteer intentions to continue to serve as board and committee members in private clubs.
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ABSTRACT Researchers examined the direct and indirect role and impact of student involvement in hospitality clubs and student-led events on desirable outcomes, consisting of students’ perceived emotional attachment to the hospitality... more
ABSTRACT Researchers examined the direct and indirect role and impact of student involvement in hospitality clubs and student-led events on desirable outcomes, consisting of students’ perceived emotional attachment to the hospitality program, their career focus in the hospitality field, and their future intent to become involved as active alumni. A conceptual model predicting students’ supportive behavioral intentions as active alumni was empirically tested using survey data from 430 hospitality students. Overall, all 5 hypothesized relationships from the proposed structural equation model were statistically supported. This study&#39;s findings suggest that hospitality program administrators and faculty advisers should encourage student involvement in hospitality clubs and event activities. Implications and future directions for research are discussed.
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Most hospitality research has treated the concept of service quality as an entity unto itself. That is, it has been studied in isolation or as a precursor variable for satisfaction. In the era of the experience economy, however, service... more
Most hospitality research has treated the concept of service quality as an entity unto itself. That is, it has been studied in isolation or as a precursor variable for satisfaction. In the era of the experience economy, however, service quality must be integrated into a holistic model built on the notion of a guest&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;#x27;s experience. Thus, this article proposes an
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Research Interests: Business, Marketing, Hospitality Management, Strategic Management, Human Resource, and 11 moreProfessional Development, Tourism, United States, Confirmatory factor analysis, Exploratory Factor Analysis, Psychometric Properties, Club, Reliability Modeling, Certification, Factor structure, and Commercial Services
Abstract This study was designed to test the validity of the American Customer Satisfaction Index (ACSI) model specifically for the hotel industry. The main objective of this study was to determine consistency of the ACSI hotel model over... more
Abstract This study was designed to test the validity of the American Customer Satisfaction Index (ACSI) model specifically for the hotel industry. The main objective of this study was to determine consistency of the ACSI hotel model over three periods: 1994, 2001, and 2009. The model was tested using the Structural Equation Modeling (SEM) technique using a two stage data analysis procedure. The findings from multi-group structural equation modeling showed that the model fit of ACSI lodging is consistent, regardless of economic conditions, demonstrating the validity of that model. Several plausible interpretations are presented in explaining meaningful patterns of path coefficients, for each of the study test periods. Furthermore, as the model tests validate the model fit of the hotel ACSI, academicians studying customer satisfaction may use the theoretical underpinnings and conceptual foundation of the model as a basis for their research.
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Purpose – The purpose of this paper is to explore the effects of the size of the board of directors and board involvement in strategy on financial performance in the private club industry. Design/methodology/approach – Data were collected... more
Purpose – The purpose of this paper is to explore the effects of the size of the board of directors and board involvement in strategy on financial performance in the private club industry. Design/methodology/approach – Data were collected in a web-based survey of chief operating officers (COOs) and general managers (GMs) who are members of the Club Managers Association of
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Handwashing fights disease and infection. Many do not wash their hands when the behavior in which they engage would warrant such; most handwashing research has taken place in high traffic environments such as airports and public... more
Handwashing fights disease and infection. Many do not wash their hands when the behavior in which they engage would warrant such; most handwashing research has taken place in high traffic environments such as airports and public attraction venues and has ...
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This article identifies the underlying dimensions of a guest's hotel experience, using data from a web-based survey of guests at a midwestern hotel and conference center. This study finds that the dimensions obtained in exploratory... more
This article identifies the underlying dimensions of a guest's hotel experience, using data from a web-based survey of guests at a midwestern hotel and conference center. This study finds that the dimensions obtained in exploratory factor analysis can be replicated by confirmatory factor analysis with the same data set. These scale-development procedures result in an eighteen-item index consisting of four factors: environment, accessibility, driving benefit, and incentive. This four-factor structure of Hotel Experience Index also shows evidence of both convergent and discriminant validity.
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ABSTRACT This study utilized content analysis to identify themes related to the roles of board members from the perspectives of 218 general managers and chief operating officers, all members of the Club Managers Association of America. A... more
ABSTRACT This study utilized content analysis to identify themes related to the roles of board members from the perspectives of 218 general managers and chief operating officers, all members of the Club Managers Association of America. A computer-assisted program helped identify three main themes of board roles from open-ended responses, namely: (a) internal relations and accountability; (b) strategy planning and policy making; and (c) external relations and accountability. Internal relations and accountability was the most frequently mentioned theme representing 57% of the responses and indicating the most productive contributions of board members to the private clubs. This study also explores the relationships of these themes across club types, club size, and club’s financial performance. Implications and future research directions are also presented.