ROBI ATUL ADAWIYAH AHMAD

KAMAL

EXPERIENCE
November 2019 - June 2020
F&B (Food and Beverage)
LANGKAPURI INN, PULAU LANGKAWI,
KEDAH
C ON TAC T
• Identified ways to improve efficiency
+0195970702 phone in operations and implemented
Rubisyadina90@gmail.com email process changes.

NEGERI SEMBILAN, BAHAU address • Provided efficient and courteous

72100 service to customers at all times.
• Committed to delivering excellent
customer service while working in a
CAREER OBJECTIVE
fast-paced environment.
Passionate,angaging, and attentive to • Performed general maintenance and
training in customer service for conflict repair.
resolution and communication. To secure • Responded quickly to meet
a challenging position in a reputable customer needs and resolve
organizations to expand my learning, problems.
knowledge, and skills. Secure a • Met deadlines while maintaining
responsible career opportunity to fully high-quality deliverables.
utilize my training and skills, will making a
• Sought continuing education
significant contribution to the success of
opportunities to stay current with
the company.
industry trends.
• Participated in ongoing training to
E D U C AT ION enhance own job skills and
knowledge.
February 2012
High School Diploma • Managed and coordinated multiple
projects while ensuring timely
SEKOLAH MENENGAH KEBANGSAAN completion.
MAHSURI, PULAU LANGKAWI • Worked with coworkers to complete
Extracurricular Activities tasks.

BULAN SABIT MERAH • • Collaborated with departmental

leaders to establish organizational
January 2009 goals, strategic plans and objectives.
UPSR
SEKOLAH KEBANGSAAN SRI November 2018 - October 2019
NEGERI, PULAU LANGKAWI Kitchen Helper
SIMFONI RESORT, PULAU LANGKAWI,
KEDAH

• Maintained cleanliness of kitchen

surfaces, equipment, and utensils to
ensure sanitation standards were
met.
• Assisted chefs in plate presentation
for buffet service or plated meals for
customers.
• Assisted cooks in the preparation of
meals by washing, peeling, cutting,
and slicing ingredients according to
recipe specifications.
• Followed safety procedures when
handling sharp knives or other
hazardous kitchen equipment.
• Sanitized workstations after each
use according to established
sanitization protocols.
• Stocked refrigerators with food
items such as fruits, vegetables,
meats, dairy products.
• Transported dirty dishes from dining
area to dishwashing station for
proper cleaning.
• Swept up debris from kitchen floors
at end of shift to maintain a safe
 working environment.
• Performed daily deep cleans of all
kitchen areas including floors and
walls.
• Disposed of waste material following
safety regulations set forth by health
department guidelines.
• Reported necessary kitchen
equipment repair and maintenance
to management.
• Used knives, slicers, and kitchen
equipment efficiently and safely.
• Monitored inventory levels of
kitchen supplies to ensure sufficient
stock was available at all times.

June 2018 - October 2018

Housekeeping Room Attendant
SIMFONI RESORT, PULAU LANGKAWI,
KEDAH

• Ensured that all cleaning products

were used safely according to
manufacturer instructions.
• Organized storage spaces efficiently
in order to maximize available space
for storing equipment and supplies.
• Complied with all relevant rules,
regulations, policies and procedures
set forth by the hotel management
team.
• Utilized appropriate tools such as
vacuum cleaners, mops, brooms,
brushes, for efficient cleaning
operations.
• Responded quickly to any
emergency situations involving spills
 or accidents in order to prevent
further damage from occurring.
• Stocked linen closets with fresh
towels and supplies on a daily basis.
• Reported any damages or missing
items found within guest rooms or
public areas immediately.
• Cleaned vacant apartments in
preparation for move-in using
company checklist.
• Collaborated closely with other
housekeeping staff members in
order to maintain high standards of
hygiene throughout the hotel
premises.
• Provided exemplary customer
service, consistently exceeding guest
expectations by promptly attending
to requests and inquiries.
• Performed deep cleaning services
for special events or occasions as
required.
• Communicated with co-workers and
other departments with
professionalism and respect.

February 2016 - April 2018

Sales Promoter
Modernform, PULAU LANGKAWI,
KEDAH

• Utilized active listening techniques to

identify customer needs and
provided appropriate solutions.
• Performed cleaning tasks, keeping
store neat and organized.
 • Handled customer complaints and
inquiries in a courteous and efficient
manner.
• Followed checklist to complete retail
store opening and closing activities.
• Developed an in-depth
understanding of the product line
and was able to effectively
communicate features and benefits
to customers.
• Greeted customers warmly and
offered assistance.

January 2014 - December 2015

CREW
McDonald's Langkawi Fair, PULAU
LANGKAWI, KEDAH

• Cashier, Runner, Kitchen, Lobby,

New Employee Training
• Followed all safety and security
procedures to reduce risks.
• Placed orders into POS systems and
handled cash and credit
transactions.
• Handled customer complaints in a
professional and courteous manner.

March 2012 - July 2012

Part Time
OTTO, langkawi, kedah

SKILLS
• English
• Malay

• Complex Problem-Solving
• Requisitions Management

• Food and Beverage Management

• Providing Feedback

• Active Listening

• 5S Principles
• Food Hygiene and Safety

• Equipment Preparation

• Shipment Preparation

C E R T I F IC AT ION S
• B2-Motorcycle
• D-Motor Car