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H R D Dimensions
Overview
• Competency - Business Linkage
• Strategy - Bifocal Challenges
• What is Competency?
• Competency Modeling / Mapping-Benefits
• Competency Based HRM


                H R D Dimensions
Business Life Cycle

                     Matured Phase
                                       Decline
                                        Phase
     Growth Phase
                                                 Renewal
                                                  Phase


  Start Phase


                    H R D Dimensions
Readiness
                                      Re-engg
                                    Re-structure



                                     Focus on
Era of strategic initiatives         Current
                                      Market


                                       Create
                                       Future
                                      Opportu-
                                        nities




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The document provides information about PDA International and their Personal Development Analysis (PDA) assessment tool. The PDA is an online behavioral assessment that analyzes individuals' behavioral profiles, strengths, motivators, and development areas. It breaks down profiles into various usable areas like leadership style, decision-making style, and emotional intelligence. Companies can become accredited to use the PDA system for talent management functions like selection, development, and training. The PDA offers advantages over other assessments like unlimited use of reports and additional insight into areas like energy level and flexibility.

Political                        Have inherent
         Social                             strength
       Economic                          to discriminate
        Factors                              Others?


                                               Do you have a
Industrial and
                                               Shared Vision
Technological
                                                and Values
   Factors

  Global
                      Organisation                Can you
Competition                                       influence
  Local                                           and drive
Leverages                                         your Key
                                                 Executives?

         Customer                        Do you have
        Imperatives                       a framework
          Quality                          to measure
           Cost                          Performance?
          Delivery




                      H R D Dimensions
2 challenges for
  Business Strategy

1. Competing with current
   market challenges.
2. Creating future markets

          H R D Dimensions
Defining the critical skills,
behaviors and attributes
  that are essential for
 ongoing and long-term
 organizational success.



          H R D Dimensions
David C. McClelland




                                     What Predicts
                                        Success
                                          in
                                     Life or Job?
    (1917-1998)

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Research on ‘self – concept’

Three basic motivational needs of people
1. ACHIEVMENT
2. AFFILICATION
3. POWER



               H R D Dimensions
Competency Based Culture

Context       Mission, Vision, Values,
              Strategy, Culture, Style,
              Structure
Content       Procedure clarity, guidelines,
              Documentation, Performance
              Plan
Controls      Objective setting, alignment,
              feedback, perf-review, dev-opprty
              Counseling, coaching


           H R D Dimensions
Skill
                      Knowledge
                       Attitude

                       Attributes
                        Values

                        Motives



Core Personality
Difficult to develop
                                  Surface Personality
Difficult to Assess
                                  Easy to develop
                                  East to Assess


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F
                                     Products
Competencies   Behaviours    T                  Results
                                     Services
                      A




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Competency Practices -
         IBM
IBM’s local middle management
  database track of 20 years
  merged with global database
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  wide


            H R D Dimensions
Best Practices - UNILIVER
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• Targets for personal development is
  given from day one.
• Those who show potential to move up
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  levels above.
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Behavioural Indicators :
         Decision Making
• Organise and present ideas effectively
• Effectively participate in group discussions
• Prepare concise and logically written materials
• Listen carefully and respond to verbal and non-
  verbal messages
• Respond appropriately to positive and negative
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Competency
              Development
        Levels                     Development Stages
1. Know, aware of, acquire         1. Develop an idea, concept,
                                      insight
2. Apply, check relevance
                                   2. Investigate idea, collect
3. Reflect on actions and             data
   outcomes                        3. Figure, analyse & decide

4. Individual and collective       4. Plan for action, set time
   transformation                  5. Act upon idea plan – apply
5. More learning                   6. Transfer learning to others

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Competency Enablers




Change as      Judgment           Managing
 opportunity                       uncertainty




               H R D Dimensions
Competency Enablers
Bigger, broader                       Managing
                   Knowledge           Competition
  picture
Balance of         Conceptualisa      Managing
  contradictions     tion              Complexity

Process                               Managing
                   Flexibility         adaptability
Diverse
  teamwork         Sensitivity        Managing Teams

Change as                             Managing
                   Judgment            uncertainty
  opportunity
Openness to        Reflection         Managing
 surprises                             learning
                   H R D Dimensions
Competency Framework

• M V V connection    • Org Structure        • ST – LT Dev.
                                               Plans
• Strategy articulation • Band matrix,
                          career maps,Role   • Dev Plan
• Core                    profiles, level
                          variation            integration
  competencies
                      • Development          • Analysis of
• Competency            Center                 Assmt. Data
  Dictionary
                      • Assessment           • Assessment
• C-based People        criteria               Technics
  processes
                      • Assessment
                        templates


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Strategy to Build
Competencies
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• Vision – Be at top 2 and drop the product line
• Perspective of stake holders
• Evolve strategy, communicate, align systems
• What competencies needed to build specific
  situation? Define
• Articulate with BI Co – Jo – Be – Te competencies
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Why building Competency
              Model?
Research and experience of other organisations:

• Competency titles with definitions and BIs
• Able to recognise demonstrated competencies Develop
  People Excellence -pipe line of talents
• Link M V V S to executable critical objectives
• Aims at PMS - what is critical for success?
• Know what constitutes superior performance
• Set framework for continuous improvement
• Establish measures that makes a difference

                    H R D Dimensions
Trends in Building
           Competencies
• New generation of Leadership Development
• Competency Models have become Global
standards for people development
• All most all F500 companies use Competency
Model
• Most of of the Indian Companies have started
adapting
• PCMM, ISO 9000 makes Competency based
people development mandatory
                 H R D Dimensions
What does it do for
            Organisation?
• Unifies framework among different People
  Processes
• Broad overview of the capabilities required to
  perform successfully within an orgn.
• Solid foundation upon which various human
  capital programs can be based.
• Use of extensive experience in developing
  competency model tailored to the Organisation
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                   H R D Dimensions
5 P Competency Model ©

                 Person                  Purpose

                          Perfection


                 People                  Process

© Chandramowly        H R D Dimensions

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5 P Dimensions

                 Person                          Purpose
                 Who am I? Self                        My life roles
                 knowledge -                             and goals
                 Management        Ensuring right
                                   track, 360dfb
                                  Perfection
                                      Learning log
                 How do I relate       Cont.Imp       PMS, BEI, Six
                 world? EI, Commn.,                    sigma Corp.
                 Inspiring                                 systems

                   People                            Process

© Chandramowly                H R D Dimensions
1. Employee job specification – broad banding
2. Average to superior – simpler level identification
3. Constant up gradation to win extl. challenges
4. Common language for people processes
5. Employee career planning
6. Employee development
7. Moving up on the dual ladders
8. Training areas and budget
                  H R D Dimensions
9. Competency dictionary and employee dev.
10. Target hiring - selection process
11. Model provides roadmap to organl. success
12. Competency based P M S leverages dev.
13. Competency practices promote employee
    coaching
14. Leadership development through 360 DFB
15. Validates for ISO process requirements
                   H R D Dimensions
Broad                                                       Band 1 – GM/VP
                                                                 Dealing With Paradox
Banding                                                          Learning on the Fly
                                                                 Interpersonal Savvy
                                                                 Perspective Range/Interests
                                                                 Strategic Agility
                                                  Band 2
                                                 Building Team Spirit
                                                 Composure
                                                 Decision Quality
                                                 Innovation Management
                                 Band 3          Motivating Subs. & Others

                                  Developing Subordinates
                                  Conflict Management
                                  Priority Setting
                                  Process Management
                 Band 4           Timely Decision making
                 Action Oriented
                 Listening
                 Peer Relationships
                 Problem Solving
                 Results
Band 5
Functional/Technical Skills
Perseverance
Personal Learning
Planning
Total Quality Management



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Defining Levels of
performance

1. Exposure
2. Development
3. Proficient
4. Master
5. Expert


                H R D Dimensions
Competency BARS of
               “Interpersonal Relations”
  Shows respect and tolerance for each; relates well to others,
  possesses good listening skills, and demonstrates trust,
  sensitivity, and mutual respect; recognizes the contributions
  diversity brings to job performance and creativity.
01 Perceives strengths, needs, challenges, and feelings of others.
02 Uses understanding based on listening and observation to anticipate and
   prepare for others’ reactions.
03 Recognizes emotion-laden issues or situations and handles them with
   sensitivity.
04 Understands and values diversity and different styles of perceiving,
   learning, communicating, and operating.


                            H R D Dimensions
Passage 4

                                                                              Passage 3




Passage 2
                                                                              Passage 1




 Source: The Leadership Pipeline by Ramcharan, Stephen Drotter & James Noel
                           H R D Dimensions
Feedback to        Training /            Implementation
                                                                        Feedback to
       individuals      Development              of training /           individuals
                          planning                Dev.plans

Assessment of                                            Reassess
individuals on                                             ment
      key                                                    of
competencies                                             individual

                           Identification
             Analysis                            Implementa              Analysis
                            of common                 tion
             of group     training needs          of training
                                                                       of training
              results                             curriculum          effectiveness


                           Development
                            of training
                            curriculum
                            H R D Dimensions

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human resource strategyhuman capital planningtalent management
Career Map                 Competency
                           Framework

                                        Clusters
Level 2
Section                                 (Manufac
Head                                     turing)



             Organisatio
                 n
             Competenci
                                         Competency
                es                        Elements




                     H R D Dimensions
CANDIDATE:                           INTERVIEWER:                           DATE:
                APPROACHABILITY (3):
                Is easy to approach and talk to; spends the extra effort to put others at ease;
                can be warm, pleasant, and gracious; is sensitive to and patient with the
COMPETENCY      interpersonal anxieties of others; builds rapport well; is a good listener; is an
                early knower getting informal and incomplete information in time to do
 INTERVIEW      something about it.
                    SAMPLE QUESTIONS                                  OBSERVATIONS

   FORM            • What do you do to put
                     people at ease?
                                                           Attracts others without any effort on
                                                           their part
                   • What do you do to put                 Makes others feel at ease quickly
                     people as ease when                   Optimistic
                     they come to you with a               Protecting others' feelings, whether
                     work problem?                         he/she agrees or not
                   • How do you set                        Revealing a lot of self
                     boundaries so major                   Sharing information/feelings
                     chunks of time aren't                 willingly
                     eaten away?
                                                 PROBES
             1. Can you give me more details?

             2. How did you handle it?

             3. Why did you choose that way/method/step?

             4. What did you learn from .... ?

             5. Could you give me a few examples of how you've used or applied your learnings?

                                                 RATING
                            1 (lower)                  2                    3 (higher)
               Spectator / Passive Reactive,                 Player /
              Always has Rehearsed                           Participant,Initiating,Candid,Comfortab
              Answer,Won't Face Weaknesses,                  le with Weaknesses,Focus on Others
              Focus on H R D Dimensions
                       Self
INTEGRATED
                                            HRM
                                                                                  DRAFT
       BUSINESS VISION                    Selection: JD, BEI                    COMPETENCY
           / GOALS                         PMP: Measures,
                                          T&D: Curriculum                         MODEL
      Drives change strategy,             Demand Prediction
      Defines organizational                Career Dev, SP,               List of Competencies, Human
                                         Individual Feedback             Values, Comprehensive
      needs, Provides model
        context to Mission                                                Definitions for levels,
                                Execute Actions and Implement Strategies Behavioral Indictors,
                                                                                Dictionary




                                Evaluate Results with Planning and Strategies
            OBJECTIVE                                                             PILOT - DATA
      Develop Competency                  AWARENESS                             Pilot group / work unit
    Model, Map across, aligning                                                    Star Performers-
        HRS to enhance                    WORKSHOP                              Success Factors, DATA
       Organisational and                                                       main themes/patterns,
      People Effectiveness           Awareness Workshop                          Define competencies,
                                   For Leaders and Managers                           Draft model
                                    Introductory Workshop
                                        For cross section,
                                         Best Practices,
                                         Consultation &
                                               BEI
© Chandramowly                      H R D Dimensions

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Building Competencies Bma Presentation Chandramowly

  • 1. H R D Dimensions
  • 2. Overview • Competency - Business Linkage • Strategy - Bifocal Challenges • What is Competency? • Competency Modeling / Mapping-Benefits • Competency Based HRM H R D Dimensions
  • 3. Business Life Cycle Matured Phase Decline Phase Growth Phase Renewal Phase Start Phase H R D Dimensions
  • 4. Readiness Re-engg Re-structure Focus on Era of strategic initiatives Current Market Create Future Opportu- nities H R D Dimensions
  • 5. Political Have inherent Social strength Economic to discriminate Factors Others? Do you have a Industrial and Shared Vision Technological and Values Factors Global Organisation Can you Competition influence Local and drive Leverages your Key Executives? Customer Do you have Imperatives a framework Quality to measure Cost Performance? Delivery H R D Dimensions
  • 6. 2 challenges for Business Strategy 1. Competing with current market challenges. 2. Creating future markets H R D Dimensions
  • 7. Defining the critical skills, behaviors and attributes that are essential for ongoing and long-term organizational success. H R D Dimensions
  • 8. David C. McClelland What Predicts Success in Life or Job? (1917-1998) H R D Dimensions
  • 9. Research on ‘self – concept’ Three basic motivational needs of people 1. ACHIEVMENT 2. AFFILICATION 3. POWER H R D Dimensions
  • 10. Competency Based Culture Context Mission, Vision, Values, Strategy, Culture, Style, Structure Content Procedure clarity, guidelines, Documentation, Performance Plan Controls Objective setting, alignment, feedback, perf-review, dev-opprty Counseling, coaching H R D Dimensions
  • 11. Skill Knowledge Attitude Attributes Values Motives Core Personality Difficult to develop Surface Personality Difficult to Assess Easy to develop East to Assess H R D Dimensions
  • 12. F Products Competencies Behaviours T Results Services A H R D Dimensions
  • 13. Competency Practices - IBM IBM’s local middle management database track of 20 years merged with global database with 40,000 competencies world wide H R D Dimensions
  • 14. Best Practices - UNILIVER • Broader sweep for the past forty years creating 5 talent pools, stretching individual companies • Targets for personal development is given from day one. • Those who show potential to move up are in ‘Development’ list – guided by 3 levels above. H R D Dimensions
  • 15. Behavioural Indicators : Decision Making • Organise and present ideas effectively • Effectively participate in group discussions • Prepare concise and logically written materials • Listen carefully and respond to verbal and non- verbal messages • Respond appropriately to positive and negative feedback • Debate issue without being abrasive to others H R D Dimensions
  • 16. Competency Development Levels Development Stages 1. Know, aware of, acquire 1. Develop an idea, concept, insight 2. Apply, check relevance 2. Investigate idea, collect 3. Reflect on actions and data outcomes 3. Figure, analyse & decide 4. Individual and collective 4. Plan for action, set time transformation 5. Act upon idea plan – apply 5. More learning 6. Transfer learning to others H R D Dimensions
  • 17. Competency Enablers Change as Judgment Managing opportunity uncertainty H R D Dimensions
  • 18. Competency Enablers Bigger, broader Managing Knowledge Competition picture Balance of Conceptualisa Managing contradictions tion Complexity Process Managing Flexibility adaptability Diverse teamwork Sensitivity Managing Teams Change as Managing Judgment uncertainty opportunity Openness to Reflection Managing surprises learning H R D Dimensions
  • 19. Competency Framework • M V V connection • Org Structure • ST – LT Dev. Plans • Strategy articulation • Band matrix, career maps,Role • Dev Plan • Core profiles, level variation integration competencies • Development • Analysis of • Competency Center Assmt. Data Dictionary • Assessment • Assessment • C-based People criteria Technics processes • Assessment templates H R D Dimensions
  • 20. Strategy to Build Competencies • Organisation – What knowledge? Strength? • Vision – Be at top 2 and drop the product line • Perspective of stake holders • Evolve strategy, communicate, align systems • What competencies needed to build specific situation? Define • Articulate with BI Co – Jo – Be – Te competencies • Evaluate – Measure - Reward H R D Dimensions
  • 21. Why building Competency Model? Research and experience of other organisations: • Competency titles with definitions and BIs • Able to recognise demonstrated competencies Develop People Excellence -pipe line of talents • Link M V V S to executable critical objectives • Aims at PMS - what is critical for success? • Know what constitutes superior performance • Set framework for continuous improvement • Establish measures that makes a difference H R D Dimensions
  • 22. Trends in Building Competencies • New generation of Leadership Development • Competency Models have become Global standards for people development • All most all F500 companies use Competency Model • Most of of the Indian Companies have started adapting • PCMM, ISO 9000 makes Competency based people development mandatory H R D Dimensions
  • 23. What does it do for Organisation? • Unifies framework among different People Processes • Broad overview of the capabilities required to perform successfully within an orgn. • Solid foundation upon which various human capital programs can be based. • Use of extensive experience in developing competency model tailored to the Organisation needs and goals H R D Dimensions
  • 24. 5 P Competency Model © Person Purpose Perfection People Process © Chandramowly H R D Dimensions
  • 25. 5 P Dimensions Person Purpose Who am I? Self My life roles knowledge - and goals Management Ensuring right track, 360dfb Perfection Learning log How do I relate Cont.Imp PMS, BEI, Six world? EI, Commn., sigma Corp. Inspiring systems People Process © Chandramowly H R D Dimensions
  • 26. 1. Employee job specification – broad banding 2. Average to superior – simpler level identification 3. Constant up gradation to win extl. challenges 4. Common language for people processes 5. Employee career planning 6. Employee development 7. Moving up on the dual ladders 8. Training areas and budget H R D Dimensions
  • 27. 9. Competency dictionary and employee dev. 10. Target hiring - selection process 11. Model provides roadmap to organl. success 12. Competency based P M S leverages dev. 13. Competency practices promote employee coaching 14. Leadership development through 360 DFB 15. Validates for ISO process requirements H R D Dimensions
  • 28. Broad Band 1 – GM/VP Dealing With Paradox Banding Learning on the Fly Interpersonal Savvy Perspective Range/Interests Strategic Agility Band 2 Building Team Spirit Composure Decision Quality Innovation Management Band 3 Motivating Subs. & Others Developing Subordinates Conflict Management Priority Setting Process Management Band 4 Timely Decision making Action Oriented Listening Peer Relationships Problem Solving Results Band 5 Functional/Technical Skills Perseverance Personal Learning Planning Total Quality Management H R D Dimensions
  • 29. Defining Levels of performance 1. Exposure 2. Development 3. Proficient 4. Master 5. Expert H R D Dimensions
  • 30. Competency BARS of “Interpersonal Relations” Shows respect and tolerance for each; relates well to others, possesses good listening skills, and demonstrates trust, sensitivity, and mutual respect; recognizes the contributions diversity brings to job performance and creativity. 01 Perceives strengths, needs, challenges, and feelings of others. 02 Uses understanding based on listening and observation to anticipate and prepare for others’ reactions. 03 Recognizes emotion-laden issues or situations and handles them with sensitivity. 04 Understands and values diversity and different styles of perceiving, learning, communicating, and operating. H R D Dimensions
  • 31. Passage 4 Passage 3 Passage 2 Passage 1 Source: The Leadership Pipeline by Ramcharan, Stephen Drotter & James Noel H R D Dimensions
  • 32. Feedback to Training / Implementation Feedback to individuals Development of training / individuals planning Dev.plans Assessment of Reassess individuals on ment key of competencies individual Identification Analysis Implementa Analysis of common tion of group training needs of training of training results curriculum effectiveness Development of training curriculum H R D Dimensions
  • 33. Career Map Competency Framework Clusters Level 2 Section (Manufac Head turing) Organisatio n Competenci Competency es Elements H R D Dimensions
  • 34. CANDIDATE: INTERVIEWER: DATE: APPROACHABILITY (3): Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the COMPETENCY interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower getting informal and incomplete information in time to do INTERVIEW something about it. SAMPLE QUESTIONS OBSERVATIONS FORM • What do you do to put people at ease? Attracts others without any effort on their part • What do you do to put Makes others feel at ease quickly people as ease when Optimistic they come to you with a Protecting others' feelings, whether work problem? he/she agrees or not • How do you set Revealing a lot of self boundaries so major Sharing information/feelings chunks of time aren't willingly eaten away? PROBES 1. Can you give me more details? 2. How did you handle it? 3. Why did you choose that way/method/step? 4. What did you learn from .... ? 5. Could you give me a few examples of how you've used or applied your learnings? RATING 1 (lower) 2 3 (higher) Spectator / Passive Reactive, Player / Always has Rehearsed Participant,Initiating,Candid,Comfortab Answer,Won't Face Weaknesses, le with Weaknesses,Focus on Others Focus on H R D Dimensions Self
  • 35. INTEGRATED HRM DRAFT BUSINESS VISION Selection: JD, BEI COMPETENCY / GOALS PMP: Measures, T&D: Curriculum MODEL Drives change strategy, Demand Prediction Defines organizational Career Dev, SP, List of Competencies, Human Individual Feedback Values, Comprehensive needs, Provides model context to Mission Definitions for levels, Execute Actions and Implement Strategies Behavioral Indictors, Dictionary Evaluate Results with Planning and Strategies OBJECTIVE PILOT - DATA Develop Competency AWARENESS Pilot group / work unit Model, Map across, aligning Star Performers- HRS to enhance WORKSHOP Success Factors, DATA Organisational and main themes/patterns, People Effectiveness Awareness Workshop Define competencies, For Leaders and Managers Draft model Introductory Workshop For cross section, Best Practices, Consultation & BEI © Chandramowly H R D Dimensions