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Integrating Social Media Across Marketing Channels:  9 Rules for Success Eric Anderson VP of Marketing White Horse
Like all great movements, social media need its revolutionaries. And there are no shortage of them. Traditional marketing is dead! Long live the glorious social media revolution! .
But when the dust finally clears, is social media marketing a  revolution  or an  evolution ? Social media marketing is a natural, inevitable stage in digital marketing’s maturation  (provided we don’t kill off the species). Banner advertising E-mail marketing Paid Search Social media Integrated paid and social media
White Horse’s own survey of corporate marketers found that only 12% have made this final evolutionary leap. Source: White Horse’s The Pulse of Social Media Marketing,  March 2010

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So much focus for brands today is on creating a "new" customer experience to reach both millennials and generation z, few understand what it takes to embrace this change and build a community. These are the slides I (Brian Fanzo) created to present to the clients and partners of Sitel Worldwide, a customer support and resource global outsourcing brand. They keynote was focused around what my book "A Millennial Mindset" is based on: Change, Collaboration and Community. This presentation includes: Change in Customer Behaviors What is a Millennial Mindset Change of customer experience because of Mobile What has to change to embrace millennials What not to do Value of Social Media Importance of Content Future of video and live streaming

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The document discusses strategies for developing and marketing the Viola brand across multiple cannabis and CBD product lines. It identifies social media, specifically Instagram, Twitter, and Facebook, as key opportunities to educate consumers and build brand awareness. The target demographic is identified as those aged 18-34. Product lines like Viola Extracts, Viola Sports, and Harrington Wellness aim to reach different segments of the growing cannabis market, which is projected to be worth $66.3 billion by 2025. The document outlines social media strategy, website improvements, and content focus to effectively position Viola as the leading cannabis brand for athletes.

The case for integration is in the numbers. Let’s say you manage to create the 2 nd  most successful viral video of the year… Social media impressions Display advertising impressions 26,464,846  12,695,903,000 That’s  479x  more impressions!
But that’s why integration can be so powerful: it combines the strength of each medium…  Yes, but the numbers don’t tell the whole story! Everyone loves the revolutionary spirit of the T-Mobile flash mob! Who loves a banner ad?
Social media has  credibility  but no guaranteed  volume . Paid advertising has guaranteed  volume  but diminished  credibility . Paid advertising Social media
It’s useful to think of each channel in terms of the signals conveyed by their particular strengths.  Doritos is everywhere. It’s a major brand, a part of people’s everyday lives, and a natural part of big events like the Super Bowl. Doritos cares about its customers enough to pursue a direct relationship with them. It wants input from its customers in order to be a better brand. Medium Message

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Doritos advertised during the Super Bowl but crowdsourced its ads through social media. That sent a new kind of signal: Doritos is a  big enough brand to trust its  advertising  to its customers.  Doritos chips are so much a part of our everyday lives that the brand’s customers are its greatest creative asset.  Doritos got not only sustained attention before and after the event, but the  highest recall  and  highest favorability  of any advertiser.
Yet out of 40 Super Bowl advertisers, Doritos was the only one to truly integrate social. Why?  Maybe other brands don’t know the ground rules for integration.  So here they are:
Rule #1: Nope, this doesn’t cut it.  For consumers, a brand’s social credentials are a baseline; by themselves, they don’t provide a reason to interact. When you add social credentials to advertising, go the extra step of telling consumers  why  they should interact with you socially.
Rule #2: Kill your marketing funnel! Replace it with marketing  circuitry .  Paid Media Impression Visit Site Convert Check Facebook to see if my friends are fans Facebook Fan Group Search blog entries Review Social Seeding Posts Visit forums Ask questions of other customers Send Facebook Message to Friend

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Rule #3: Socialize your advertising. Pledge that all campaigns will have a social media component.
Rule #4: Your customers trust your other customers more than they trust you.
Rule #4: Your customers trust your other customers more than they trust you.  Embrace this.  Bring your customers into direct contact with each other, early and often.
Rule #5: Start the conversation in the advertising itself. Social integration gives you one more reason not to rely on clickers. (As if you needed one)  Heavy Clickers: 6% of the Online Population 50% of all clicks  Like Gambling, Job Searching, Games Non-Clickers: 68% of the Online Population 0% of all clicks Like Portals, Search, News, Finance Heavy Clickers Non Clickers

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Social media marketing involves using social media platforms like Facebook, YouTube, and Instagram to promote products and services. It has several advantages over traditional marketing methods. Social media marketing allows businesses to directly interact with customers, target specific audiences, and build brand loyalty in a cost-effective way. It also helps businesses understand their audiences better and increase conversion rates and inbound traffic. While time-intensive, social media marketing exposes brands to larger audiences and builds authentic relationships with customers. The future of marketing is focused on social media as it takes over from traditional styles and helps small businesses grow.

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Rule #5: Start the conversation in the advertising itself. Social features give the other 94% of the population a way to engage.
Rule #6: Integrate not just your ads, but your ad planning. A campaign that relies on social to drive leads has to be planned alongside paid media every step of the way. Social profile Web profile Social audit Social seeding Referral tracking Media placement Ad tracking Paid Social Media planning
Rule #7: Activate your brand evangelists. You don’t have to do all the social heavy lifting yourself. Eager evangelists are ready to shoulder the load.   
Rule #7: Activate your brand evangelists. Especially caffeine-addicted brand evangelists.  

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Social media platforms primarily make money through advertising and by monetizing users' data. They analyze users' personal information to serve targeted ads and share data with brands. While basic services are usually free for users, social networks employ business models like premium subscriptions, affiliate marketing, and group buying to generate revenue. Measuring the exact return on investment from social media can also be challenging due to the large volume of online conversations.

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Social media allows businesses to quickly respond to customer complaints, turning negative situations into opportunities. A 2010 study found that 68% of unhappy customers who posted complaints online were contacted by the retailer. Of those contacted, 34% removed their negative reviews and 33% posted positive reviews instead. With a response, some retailers were able to convert 18% of complainers into repeat customers. Social media gives businesses a way to publicly address complaints and potentially turn unhappy customers into satisfied ones.

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Rule #8: Tear down this wall!   Digital marketers Brand marketers
THANK YOU! For a free copy of our report,  The Pulse of Social Media Marketing: A Survey Report , email us at  [email_address]   Eric Anderson White Horse [email_address]   www.whitehorse.com  | Twitter: @whitehorsepdx  © 2010 White Horse Productions, Inc. Content may not be reused without permission.  Rule #9: Hire the right agency.  

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Integrating Social Media Across Marketing Channels: 9 Rules for Success

  • 1. Integrating Social Media Across Marketing Channels: 9 Rules for Success Eric Anderson VP of Marketing White Horse
  • 2. Like all great movements, social media need its revolutionaries. And there are no shortage of them. Traditional marketing is dead! Long live the glorious social media revolution! .
  • 3. But when the dust finally clears, is social media marketing a revolution or an evolution ? Social media marketing is a natural, inevitable stage in digital marketing’s maturation (provided we don’t kill off the species). Banner advertising E-mail marketing Paid Search Social media Integrated paid and social media
  • 4. White Horse’s own survey of corporate marketers found that only 12% have made this final evolutionary leap. Source: White Horse’s The Pulse of Social Media Marketing, March 2010
  • 5. The case for integration is in the numbers. Let’s say you manage to create the 2 nd most successful viral video of the year… Social media impressions Display advertising impressions 26,464,846 12,695,903,000 That’s 479x more impressions!
  • 6. But that’s why integration can be so powerful: it combines the strength of each medium… Yes, but the numbers don’t tell the whole story! Everyone loves the revolutionary spirit of the T-Mobile flash mob! Who loves a banner ad?
  • 7. Social media has credibility but no guaranteed volume . Paid advertising has guaranteed volume but diminished credibility . Paid advertising Social media
  • 8. It’s useful to think of each channel in terms of the signals conveyed by their particular strengths. Doritos is everywhere. It’s a major brand, a part of people’s everyday lives, and a natural part of big events like the Super Bowl. Doritos cares about its customers enough to pursue a direct relationship with them. It wants input from its customers in order to be a better brand. Medium Message
  • 9. Doritos advertised during the Super Bowl but crowdsourced its ads through social media. That sent a new kind of signal: Doritos is a big enough brand to trust its advertising to its customers. Doritos chips are so much a part of our everyday lives that the brand’s customers are its greatest creative asset. Doritos got not only sustained attention before and after the event, but the highest recall and highest favorability of any advertiser.
  • 10. Yet out of 40 Super Bowl advertisers, Doritos was the only one to truly integrate social. Why? Maybe other brands don’t know the ground rules for integration. So here they are:
  • 11. Rule #1: Nope, this doesn’t cut it. For consumers, a brand’s social credentials are a baseline; by themselves, they don’t provide a reason to interact. When you add social credentials to advertising, go the extra step of telling consumers why they should interact with you socially.
  • 12. Rule #2: Kill your marketing funnel! Replace it with marketing circuitry . Paid Media Impression Visit Site Convert Check Facebook to see if my friends are fans Facebook Fan Group Search blog entries Review Social Seeding Posts Visit forums Ask questions of other customers Send Facebook Message to Friend
  • 13. Rule #3: Socialize your advertising. Pledge that all campaigns will have a social media component.
  • 14. Rule #4: Your customers trust your other customers more than they trust you.
  • 15. Rule #4: Your customers trust your other customers more than they trust you. Embrace this. Bring your customers into direct contact with each other, early and often.
  • 16. Rule #5: Start the conversation in the advertising itself. Social integration gives you one more reason not to rely on clickers. (As if you needed one) Heavy Clickers: 6% of the Online Population 50% of all clicks Like Gambling, Job Searching, Games Non-Clickers: 68% of the Online Population 0% of all clicks Like Portals, Search, News, Finance Heavy Clickers Non Clickers
  • 17. Rule #5: Start the conversation in the advertising itself. Social features give the other 94% of the population a way to engage.
  • 18. Rule #6: Integrate not just your ads, but your ad planning. A campaign that relies on social to drive leads has to be planned alongside paid media every step of the way. Social profile Web profile Social audit Social seeding Referral tracking Media placement Ad tracking Paid Social Media planning
  • 19. Rule #7: Activate your brand evangelists. You don’t have to do all the social heavy lifting yourself. Eager evangelists are ready to shoulder the load.  
  • 20. Rule #7: Activate your brand evangelists. Especially caffeine-addicted brand evangelists.  
  • 21. Rule #8: Tear down this wall!   Digital marketers Brand marketers
  • 22. THANK YOU! For a free copy of our report, The Pulse of Social Media Marketing: A Survey Report , email us at [email_address] Eric Anderson White Horse [email_address] www.whitehorse.com | Twitter: @whitehorsepdx © 2010 White Horse Productions, Inc. Content may not be reused without permission. Rule #9: Hire the right agency.