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Employee
Socialization
and
Orientation
By Si hosseini
Organizational Socialization



How employees adjust to a new organization
What is at stake:
 Employee

satisfaction, commitment, and
performance
 Work group satisfaction and performance
 Start-up costs for new employee
 Likelihood of retention
 Replacement costs
2
Two Approaches to Socialization
Realistic Job Preview (RJP)
 Employee Orientation


3
Organizational Socialization
Defined


“The process by which an individual
acquires the social knowledge and skills
necessary to assume an organizational
role.”

4

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Fredrick Herzberg developed the two-factor theory of motivation in the 1950s and 1960s based on interviews with 200 engineers and accountants. The theory distinguishes between hygiene factors, like salary and working conditions, which prevent dissatisfaction but do not motivate, and motivational factors like achievement, recognition, and responsibility, which positively motivate employees. Herzberg concluded managers should focus on motivational factors like job enrichment to increase employee satisfaction and motivation rather than just hygiene factors. However, the theory has been criticized for having a limited scope and methodology.

Organizational Role


A set of behaviors expected of individuals
who hold a given position in a group.

5
Dimensions of Organizational
Roles

Inclusionary– social dimension (e.g.,
outsider, probationary, permanent status)
 Functional – task dimension (e.g., sales,
engineering, administrative)
 Hierarchical – rank dimension (e.g., line
employee, supervisor, management, officer)


6
Role Situations


Role – a set of behaviors expected of
individuals holding a given position in a
group
 Role

overload – more than can be
reasonably expected from an individual
 Role conflict – unclear expectations from
others
 Role ambiguity – role itself is unclear
 Common

in newly created positions

7
Issues Relevant to Socialization



Role communication – how well the role is
communicated to the individual and the group
Role orientation – how innovative an individual is
in interpreting an organizational role
 Custodial
 Status

quo

 Innovative

 Redefining

role

8

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Group Norms


Unwritten rules of conduct established by
group members



Types:
 Pivotal–

essential to group membership

 Relevant–

desirable, but not essential

 Peripheral–

unimportant behaviors

9
Expectations


A belief or likelihood that something will
occur

10
Socialization Categories


Preliminary learning



Learning about the organization



Learning to function in the work group



Learning to perform the job



Personal learning

11
Feldman’s Stage Model of
Socialization (1981)
Three stages:


Anticipatory socialization



Encounter



Change and Acquisition

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Organizational Socialization

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Anticipatory Socialization
Setting of realistic expectations
 Determining a match with newcomer


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Encounter
Formal commitment made to join the
organization
 “Breaking in” (initiation into the job)
 Establishing relationships
 Roles clarified


15
Change and Acquisition
New employee accepts group norms and
values
 Employee masters tasks
 Employee resolves any role conflicts and
overloads


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Formal versus Informal
 Individual versus Collective
 Sequential versus Nonsequential
 Fixed versus Variable
 Tournament versus Contest
 Serial versus Disjunctive
 Investiture versus Divestiture


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Formal versus Informal
Formal Strategy– All newcomers will likely
have very similar experiences. Formal
activities are isolated and make newcomer’s
role explicit (clear)
 Informal Strategy– each newcomer’s
experience will likely be unique. Informal
processes take place within work context
and do not clearly specify newcomer’s role.


18
Individual versus Collective
Degree to which newcomers are socialized
individually or as a group
 Are newcomers part of a new group, or are
they treated individually?
 Group camaraderie formed, versus feeling
of isolation
 Generally, Collective strategy is less
expensive


19
Sequential versus Nonsequential


Sequential – individual progresses through
a series of established stages to achieve a
position & gain a recognized role or status
 e.g.,

mail clerk, mailroom supervisor,
information manager



Nonsequential – individual achieves position
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 e.g.,

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Fixed versus Variable
Fixed – employee knows when transition
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 Variable – length of transition period varies
from individual to individual


21
Tournament versus Contest
Tournament– as time passes, candidates
are sorted according to potential, ambition,
background, etc., and then assigned to
various tracks (fast)
 Contest– all individuals pass through all
stages according to observed abilities and
interests (slow)


22
Serial versus Disjunctive


Serial – using senior employees to provide a
mentoring approach
 Tends



to perpetuate the status quo

Disjunctive – uses outsiders (trainers) to
provide mentoring
 Encourages

innovation

23
Investiture versus Divestiture
Investiture– Strategy that reinforces the
uniqueness and viability of newcomer’s
individual characteristics. Preserves
newcomer’s identity, such as in recruiting
upper management
 Divestiture– suppressing certain
characteristics like attitudes and selfconfidence and replace it with others of
value to organization (e.g., basic military
training)


24

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People Processing Tactics &
Strategies
1.

2.

A process that is: sequential, variable,
serial and involves divestiture practices will
lead newcomers to develop a custodial
orientation (will define their roles as
organization has defines them) e.g. military
A process that is: collective, formal,
random, fixed and disjunctive will lead to
content innovation role orientation
(newcomers will make changes and
improves their roles from org. perspectives)
25
Insider Advantages
Accurate expectations
 Knowledge base
 Relationships with other insiders


26
What Do Newcomers Need?


Clear information on:





Expectations
Norms
Roles
Values

Assistance in developing needed KSAOs
 Accurate help in interpreting events


27
Effects of Realistic Job Preview
(John Wanous: 4 interrelated
mechanisms)
1

2

4

3

28

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The Realistic Job Preview




Vaccination Against Unrealistically High
Expectations (recruiters provide accurate
information to outsiders)
Self-Selection




Coping Effect




Does job & organization meet individual needs? If
no, individual will be dissatisfied & quit
Realistic expectations help newcomers develop
clear idea of their roles and cope with selected job

Personal Commitment


Based on personal choice, individual will develop a
strong personal commitment to that choice.
29
When to Use Realistic Job
Previews (RJPs)

When candidates can be selective about
jobs
 When there are more applicants than jobs
 When recruits lack necessary information
 When replacement costs are high


30
Issues in determining RJP Content



A variety of media for delivering RJP has been
suggested (booklet, DVD, presentation)
Descriptive or Judgmental Content




Extensive or Intensive Content




Massive information given or selective information
presented in brief?

Degree of Content Negativity




Factual information or incumbent feelings?

Positive or negative approach?

Message Source


Actors or company members?
31
Employee Orientation Programs








Reduce newcomer stress
Reduce start-up costs
Reduce turnover
Expedite proficiency
Assist in newcomer assimilation
Enhance adjustment to work group and norms
Encourage positive attitude

32

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Orientation Program Content
Information about company as a whole
 Job-specific information


33
Company Information
Overview of company
 Key policies and procedures
 Mission statement
 Company goals and strategy
 Compensation, benefits, safety
 Employee relations
 Company facilities


34
Job-Specific Information







Department functions
Job duties and responsibilities
Polices, rules, and procedures
Tour of department
Introduction to departmental employees
Introduction to work group

35
A Large Company Procedure
(Table 8-4)
Material distribution
 Pre-arrival period
 First day
 First week
 Second week
 Periodic updates


36

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Interview skills
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The document discusses various techniques for interviews, including preparing for interviews by researching the company and position, tips for performing well during the interview such as maintaining eye contact and proper posture, and dos and don'ts for interviews including bringing extra resumes and avoiding discussing personal issues. Common interview questions are also provided along with important job sites to search.

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Interview advantages and disadvantages
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Orientation Roles


Supervisor
 Information

source
 Guide for new employees


Coworkers
 Socialize

into organization
 Help learn norms of the work group and
organization

37
Orientation and the HRD Staff
HRD staff designs and implements
new employee orientation program
 HRD schedules participation by
various level of management
 HRD staff evaluates orientation
program and implements needed
changes


38
Common Problems in Employee
Orientation
Too much paperwork
 Information overload
 Information irrelevance
 Scare tactics
 Too much “selling” of the


organization

39
Common Problems in Employee
Orientation – 2
Too much one-way communication
 One-shot mentality
 No evaluation of program
 Lack of follow-up


40

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Socialization of new members (chapter 8)
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The document discusses organizational socialization and how it is an interactive process where both the individual and organization influence each other. It defines organizational socialization as the process by which an individual acquires the social knowledge and skills necessary to assume an organizational role. A successful socialization process can lead to outcomes like loyalty and a sense of congruency between one's own values and the organization's values. The key phases of socialization are anticipatory socialization, encounter, and metamorphosis. Throughout, both the individual and organization engage in active agency that shapes the socialization experience.

Employee socialization
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The document discusses employee socialization in organizations. It defines socialization as the process by which new employees learn the values, norms and behaviors required to participate as organizational members. Effective socialization is important for new employee productivity, commitment and retention. It facilitates adaptation to organizational culture. Socialization programs should orient new employees to the organization's history, objectives and procedures. They also help employees understand their roles and the organization's values. Socialization benefits include increased productivity, healthier employees, stronger teamwork and faster acclimation of new staff. Managers should take ownership of socialization and view it as important for business.

employee socialization
Designing and Implementing an
Orientation Program
Set objectives
 Research orientation as a concept
 Interview recent new hires
 Survey other company practices
 Review existing practices
 Select content and delivery method
 Pilot and revise materials


41
Designing and Implementing an
Orientation Program – 2
Produce and package the printed and
audiovisual materials
 Train supervisors and install program
 Evaluate program effectiveness
 Improve and update program


42
Summary
New employees face many challenges
 Realistic job previews and employee
orientation programs can:


 Reduce

stress
 Reduce turnover
 Improve productivity

43

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Employee socialization & orientation

  • 2. Organizational Socialization   How employees adjust to a new organization What is at stake:  Employee satisfaction, commitment, and performance  Work group satisfaction and performance  Start-up costs for new employee  Likelihood of retention  Replacement costs 2
  • 3. Two Approaches to Socialization Realistic Job Preview (RJP)  Employee Orientation  3
  • 4. Organizational Socialization Defined  “The process by which an individual acquires the social knowledge and skills necessary to assume an organizational role.” 4
  • 5. Organizational Role  A set of behaviors expected of individuals who hold a given position in a group. 5
  • 6. Dimensions of Organizational Roles Inclusionary– social dimension (e.g., outsider, probationary, permanent status)  Functional – task dimension (e.g., sales, engineering, administrative)  Hierarchical – rank dimension (e.g., line employee, supervisor, management, officer)  6
  • 7. Role Situations  Role – a set of behaviors expected of individuals holding a given position in a group  Role overload – more than can be reasonably expected from an individual  Role conflict – unclear expectations from others  Role ambiguity – role itself is unclear  Common in newly created positions 7
  • 8. Issues Relevant to Socialization   Role communication – how well the role is communicated to the individual and the group Role orientation – how innovative an individual is in interpreting an organizational role  Custodial  Status quo  Innovative  Redefining role 8
  • 9. Group Norms  Unwritten rules of conduct established by group members  Types:  Pivotal– essential to group membership  Relevant– desirable, but not essential  Peripheral– unimportant behaviors 9
  • 10. Expectations  A belief or likelihood that something will occur 10
  • 11. Socialization Categories  Preliminary learning  Learning about the organization  Learning to function in the work group  Learning to perform the job  Personal learning 11
  • 12. Feldman’s Stage Model of Socialization (1981) Three stages:  Anticipatory socialization  Encounter  Change and Acquisition 12
  • 14. Anticipatory Socialization Setting of realistic expectations  Determining a match with newcomer  14
  • 15. Encounter Formal commitment made to join the organization  “Breaking in” (initiation into the job)  Establishing relationships  Roles clarified  15
  • 16. Change and Acquisition New employee accepts group norms and values  Employee masters tasks  Employee resolves any role conflicts and overloads  16
  • 17. People Processing Strategies (Van Maanen) Formal versus Informal  Individual versus Collective  Sequential versus Nonsequential  Fixed versus Variable  Tournament versus Contest  Serial versus Disjunctive  Investiture versus Divestiture  17
  • 18. Formal versus Informal Formal Strategy– All newcomers will likely have very similar experiences. Formal activities are isolated and make newcomer’s role explicit (clear)  Informal Strategy– each newcomer’s experience will likely be unique. Informal processes take place within work context and do not clearly specify newcomer’s role.  18
  • 19. Individual versus Collective Degree to which newcomers are socialized individually or as a group  Are newcomers part of a new group, or are they treated individually?  Group camaraderie formed, versus feeling of isolation  Generally, Collective strategy is less expensive  19
  • 20. Sequential versus Nonsequential  Sequential – individual progresses through a series of established stages to achieve a position & gain a recognized role or status  e.g., mail clerk, mailroom supervisor, information manager  Nonsequential – individual achieves position immediately  e.g., six-month training program to become a bank branch manager 20
  • 21. Fixed versus Variable Fixed – employee knows when transition period will end  Variable – length of transition period varies from individual to individual  21
  • 22. Tournament versus Contest Tournament– as time passes, candidates are sorted according to potential, ambition, background, etc., and then assigned to various tracks (fast)  Contest– all individuals pass through all stages according to observed abilities and interests (slow)  22
  • 23. Serial versus Disjunctive  Serial – using senior employees to provide a mentoring approach  Tends  to perpetuate the status quo Disjunctive – uses outsiders (trainers) to provide mentoring  Encourages innovation 23
  • 24. Investiture versus Divestiture Investiture– Strategy that reinforces the uniqueness and viability of newcomer’s individual characteristics. Preserves newcomer’s identity, such as in recruiting upper management  Divestiture– suppressing certain characteristics like attitudes and selfconfidence and replace it with others of value to organization (e.g., basic military training)  24
  • 25. People Processing Tactics & Strategies 1. 2. A process that is: sequential, variable, serial and involves divestiture practices will lead newcomers to develop a custodial orientation (will define their roles as organization has defines them) e.g. military A process that is: collective, formal, random, fixed and disjunctive will lead to content innovation role orientation (newcomers will make changes and improves their roles from org. perspectives) 25
  • 26. Insider Advantages Accurate expectations  Knowledge base  Relationships with other insiders  26
  • 27. What Do Newcomers Need?  Clear information on:     Expectations Norms Roles Values Assistance in developing needed KSAOs  Accurate help in interpreting events  27
  • 28. Effects of Realistic Job Preview (John Wanous: 4 interrelated mechanisms) 1 2 4 3 28
  • 29. The Realistic Job Preview   Vaccination Against Unrealistically High Expectations (recruiters provide accurate information to outsiders) Self-Selection   Coping Effect   Does job & organization meet individual needs? If no, individual will be dissatisfied & quit Realistic expectations help newcomers develop clear idea of their roles and cope with selected job Personal Commitment  Based on personal choice, individual will develop a strong personal commitment to that choice. 29
  • 30. When to Use Realistic Job Previews (RJPs) When candidates can be selective about jobs  When there are more applicants than jobs  When recruits lack necessary information  When replacement costs are high  30
  • 31. Issues in determining RJP Content  A variety of media for delivering RJP has been suggested (booklet, DVD, presentation) Descriptive or Judgmental Content   Extensive or Intensive Content   Massive information given or selective information presented in brief? Degree of Content Negativity   Factual information or incumbent feelings? Positive or negative approach? Message Source  Actors or company members? 31
  • 32. Employee Orientation Programs        Reduce newcomer stress Reduce start-up costs Reduce turnover Expedite proficiency Assist in newcomer assimilation Enhance adjustment to work group and norms Encourage positive attitude 32
  • 33. Orientation Program Content Information about company as a whole  Job-specific information  33
  • 34. Company Information Overview of company  Key policies and procedures  Mission statement  Company goals and strategy  Compensation, benefits, safety  Employee relations  Company facilities  34
  • 35. Job-Specific Information       Department functions Job duties and responsibilities Polices, rules, and procedures Tour of department Introduction to departmental employees Introduction to work group 35
  • 36. A Large Company Procedure (Table 8-4) Material distribution  Pre-arrival period  First day  First week  Second week  Periodic updates  36
  • 37. Orientation Roles  Supervisor  Information source  Guide for new employees  Coworkers  Socialize into organization  Help learn norms of the work group and organization 37
  • 38. Orientation and the HRD Staff HRD staff designs and implements new employee orientation program  HRD schedules participation by various level of management  HRD staff evaluates orientation program and implements needed changes  38
  • 39. Common Problems in Employee Orientation Too much paperwork  Information overload  Information irrelevance  Scare tactics  Too much “selling” of the  organization 39
  • 40. Common Problems in Employee Orientation – 2 Too much one-way communication  One-shot mentality  No evaluation of program  Lack of follow-up  40
  • 41. Designing and Implementing an Orientation Program Set objectives  Research orientation as a concept  Interview recent new hires  Survey other company practices  Review existing practices  Select content and delivery method  Pilot and revise materials  41
  • 42. Designing and Implementing an Orientation Program – 2 Produce and package the printed and audiovisual materials  Train supervisors and install program  Evaluate program effectiveness  Improve and update program  42
  • 43. Summary New employees face many challenges  Realistic job previews and employee orientation programs can:   Reduce stress  Reduce turnover  Improve productivity 43