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Similar to KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013
Similar to KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013 (20)
KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013
- 1. KM and social business Adrian Malone 12 March 2013
- 2. About us Faithful+Gould is a multinational cost and project management consultancy, providing expertise for construction and engineering projects in transport, property and industry. • We have: • 2,000 experienced professionals • Turnover in excess of £200m • An international network of offices in the United Kingdom and Europe, North America, Asia Pacific and the Middle East and India • A network that enables our teams to share knowledge and experience to serve our global clients. • We are proud to be part of the Atkins Group, which has a turnover of £1.5bn and employs 18,000 professionals.
- 3. Our Journey Both Internal and External Mostly Internal Focus Social Business Content connecting people Digital Discussions We are here(-ish) Static Content
- 4. Static Content – 10 years ago Before • Information resources organised around business categories rather than project • Trial and error to find which folder desired content was stored in • Easy to get lost in the sub-folders • People often stored a local copy which was then not updated when new version released
- 5. Static Content - Today After • Information structure mapped to service delivery structures • Views tailored to needs of end user • Everything on one page
- 7. Content Connecting People - Internal
- 8. Content Connecting People - Internal
- 9. Networks Types of connection • Social technology creates opportunity for connections beyond immediate peer group • Latent ties can be creative, disruptive, and immensely valuable • Before new media similar networks were created by yellow pages and communities Category Illustration Characteristics Strong Ties High trust ‘A’ knows ‘B’ directly Shared context First port of call Weak Ties Weaker trust (based on recommendation) ‘A’ and ‘B’ are introduced to each other by Little or no shared context ‘C’ who previously knew both separately 2nd port of call Latent Ties Low trust (relationship must be built from Persons ‘A’ to ‘G’ work for same company scratch) but are dotted across BU’s and global A wide variety of differing contexts likely regions. None know the others directly, but Vast breadth of knowledge beyond are able to seek out the others based on personal domain skills and experience and then make contact ‘X’ Based on Caroline Haythornthwaite, 2002.
- 10. Connecting to the outside
- 12. Beyond the Organisational Firewall
- 13. Small world.... • In this interaction two of the individuals work for the same company • Using LinkedIn they were able to connect and share ideas with others from anywhere in the world and any organisation. Edinburgh Glasgow
- 14. Implications Encouraging connections • Organisation must recognise that social is productive • Employees may need support to have confidence to express themselves externally • A good social media policy is important "Your employees already have a ‘social media policy’. If you're lucky, they included you." - Jane Bozarth