This document provides an overview of Maximo, the computerized maintenance management system (CMMS) used by Clark County School District's Facilities Division Maintenance Department. It discusses how Maximo tracks work orders, assets, employees and other maintenance data to improve processes. Maximo manages maintenance at over 500 facilities, 26,000 assets, over 1,650 users, and work assignments for 135 crafts. It has improved upon the previous system by making data more accessible and maintenance more efficient.
This document provides an overview of asset management concepts in IBM Maximo Asset Management. It defines key terms like assets, locations, meters, and failure codes. It describes the different applications in Maximo for managing assets, locations, and performance monitoring. Finally, it outlines exercises for creating and modifying asset and location records, associating meters, and entering meter readings.
An overview of what it is and how it can benefit your operations. Enterprise Asset Management (EAM) is the lifecycle management of the physical assets of an organization. An asset can be such things as machines, equipment, tools, buildings, plants, vehicles or ships.
Try IBM Maximo today: https://www.ibm.com/us-en/marketplace/maximo
IBM is expanding its Maximo Enterprise Asset Management portfolio with new offerings and an investment roadmap focused on innovation. The portfolio now includes solutions for asset performance management, inventory optimization, and industry-specific applications. Upcoming releases will focus on improving the user experience, adding analytics capabilities, and incorporating artificial intelligence and augmented reality technologies.
Classifications in IBM Maximo Asset ManagementRobert Zientara
Classifications in IBM Maximo are used to categorize information and can be assigned attributes. They allow for standardized data, visualization, and searching across various Maximo applications like assets, items, and work orders. Classifications can be organized hierarchically and attributes can be inherited. Descriptions can also be automatically generated based on classification and attribute values. Pictures can be added for visualization of asset relationships in topology views.
Maximo 7.6 provides enhanced asset and work management functionality including a modern user interface, improved reporting through Cognos integration, and mobile access capabilities. It builds on previous versions with additional features like key performance indicators, crew management, and mapping. Organizations can upgrade from Maximo 7.5 to 7.6 to benefit from these new features and gain better insights to help lower costs and extend asset life. The upgrade requires being on Maximo 7.5 fix pack 7.5.0.11 before installing 7.6.
This document discusses meters in IBM Maximo Asset Management. It defines meters as a way to collect metering data for assets and locations. There are three types of meters: continuous, gauge, and characteristic. Meters can be used to trigger preventive maintenance and condition monitoring work orders. The document provides details on creating and configuring meters, entering meter readings, and using meters for maintenance planning and work order generation.
Prozone is a software development company that specializes in developing and implementing information technology solutions for industries such as financial, oil and gas, utilities, and more. They offer a DMS Component for MAXIMO that provides 3 key benefits: 1) It connects MAXIMO asset and maintenance data to a central document repository for improved collaboration. 2) It automates processes to speed up projects while allowing simultaneous reviews. 3) It captures and secures all documents related to MAXIMO objects for improved accessibility and compliance.
Maximo integration to other systems by Bashar MahasenBashar Mahasen
The presentation shows Standard Maximo integration adapters along with well-established integration's implemented with Maximo.
It also goes through Maximo Integration framework (MIF) and available reports integration for Maximo 7.5
Failure codes in IBM Maximo Asset Management provide a hierarchical structure to categorize the reasons assets fail and suggest potential solutions. Failure codes consist of a class, problem, cause, and remedy. They help speed up repair, improve reliability, and reduce maintenance costs by ensuring the right resources are assigned and historical data can be analyzed. Failure codes can be applied to locations, assets, and work orders in Maximo.
The document discusses how attachments can be used in IBM Maximo Asset Management to store files and URLs that provide documentation for records. It describes which applications support attachments and where attachments are stored. It provides details on how to add, manage, and open different attachment types like files and URLs in Maximo. Limitations on file types and sizes are also configured by the administrator.
This document provides an overview and agenda for IBM's Maximo solutions for asset management in rail, metro, and monorail networks. It discusses the challenges these industries face with managing large fleets of rolling stock assets. It then summarizes the key capabilities of IBM Maximo, Maximo for Transportation, and Maximo Asset Configuration Manager for addressing these challenges. Specific features are highlighted for the latest 7.5 releases that are designed to support maintenance planning and execution for complex rail assets.
The document discusses using safety plans in Maximo to manage work safety. It provides an overview of the safety plans module and applications in Maximo, including hazards, precautions, and lockouts/tagouts. It then gives examples of sample safety plans like SPLAN1 for dust hazards and ELECPOLE for electrical pole work. The document also covers use cases like associating plans to assets and jobs, informing employees of hazards, and training. It concludes with instructions for creating a safety plan, including selecting a job, identifying hazards, and determining preventative measures and lockout/tagout procedures.
Planning and Scheduling in Maximo: Best Practices and Coming EnhancementsIBM Danmark
The document discusses upcoming enhancements to IBM's Maximo Scheduler product. It describes Maximo Scheduler as a tool for planning, scheduling, assigning resources, and dispatching work orders. The next release of Scheduler will include optimization models to automatically create schedules, assign labor/crews, and accommodate incoming work while respecting organizational priorities. This is intended to streamline work management and allow supervisors to adjust assignments rather than manually making them.
This document provides tips and tricks for using the MAXIMO asset management system. It includes administrator tips like enabling new classification functionality and setting up report portals. It also provides end user tips, such as using shortcuts to change work order statuses and querying multiple records using commas in the filter box. The document demonstrates how to automate unblocking user passwords after failed login attempts and send notifications when escalations fail.
The document provides an overview of the Maximo Business Process training course which covers topics like service requests, work orders, material requisition, inventory, purchase procedure, and projects processes over various workflows and applications in Maximo. The 3 day course discusses concepts like when to use only a service request versus a service request with a linked work order. It also summarizes key steps and statuses in workflows for these processes.
Speaker: Darlene Nerden, IBM
Overview: In this session will review the Maximo architecture and factors that influence performance. We will discuss some details for those factors regarding tuning for a performance impact. We will look at troubleshooting tools and Maximo settings to help identify and resolve a Maximo performance issue.
Bronack Skills - Risk Management and SRE v1.0 12-10-2023.pdfThomasBronack
This document discusses enterprise resiliency and includes topics such as site reliability engineering, risk management, business continuity, IT disaster recovery, business location recovery, workplace safety, emergency management, crisis management, supply chain management, site security, restoration, cloud migration, identity management, risk/audit management, asset management, and infrastructure management. It provides an overview of these various disciplines and how business continuity management combines them under one umbrella to ensure the recovery of facilities, staff, functions, supplies, vendors, and other needs through analyses, planning, training, and operations.
Bronack Skills - Risk Management and SRE v1.0 12-3-2023.pdfThomasBronack
Overview of Enterprise Resilience with Site Reliability Engineering and Risk Management. Short, but detailed, explanation of how to achieve Enterprise Resilience
Remote Infrastructure Management Services (RIMS) allows Accel Frontline to remotely monitor, manage, and maintain a customer's IT infrastructure on a 24/7 basis. Key services include server management, infrastructure application management, storage management, network management, desktop management, and a service desk for user support. Accel provides monitoring tools, regular reporting, and service level agreements to ensure issues are addressed in a timely manner based on severity level.
Remote Infrastructure Management Services (RIMS) allows Accel Frontline to remotely monitor, manage, and maintain a customer's IT infrastructure on a 24/7 basis. Key services include server management, infrastructure application management, storage management, network management, desktop management, and a service desk for user support. Accel provides monitoring tools, regular reporting, and service level agreements to ensure issues are addressed in a timely manner based on severity level.
Appriss Automates Support of 650 End-Point Routers with CA Process AutomationCA Technologies
Bob Popeck of Appriss discusses how the company automated its tier 1 technical support of 650 routers using CA Process Automation. The automation performs diagnostic steps, actions, ticket escalation without human intervention. This allows Appriss to support 650 routers with no tech time spent until escalation is needed. By 2019, Appriss expects to support 2,000 routers with zero tier 1 support costs through continued use and expansion of the CA Process Automation system.
This document contains the resume of A. Kalaiselvam. It outlines his contact details, employment history working for IBM managing data centers, professional skills including mainframe systems, and professional highlights such as IT certifications. It also lists his education and describes his roles as a database administrator, business operations analyst, and data center executive for various financial institutions. The resume provides details of his work in project management, technical writing, and additional skills.
ISOL 533 - Information Security and Risk Management DIS.docxvrickens
ISOL 533 - Information Security and Risk Management DISASTER RECOVERY PLAN
University of the Cumberlands
Information Technology Statement of Intent
This document delineates Health Network, Inc. (Health Network) policies and procedures for
technology disaster recovery, as well as our process-level plans for recovering critical technology
platforms and the telecommunications infrastructure. This document summarizes our
recommended procedures. In the event of an actual emergency situation, modifications to this
document may be made to ensure physical safety of our people, our systems, and our data.
Our mission is to ensure information system uptime, data integrity and availability, and
business continuity.
Policy Statement
Corporate management has approved the following policy statement:
The company shall develop a comprehensive IT disaster recovery plan.
A formal risk assessment shall be undertaken to determine the requirements for the disaster
recovery plan.
The disaster recovery plan should cover all essential and critical infrastructure elements,
systems and networks, in accordance with key business activities.
The disaster recovery plan should be periodically tested in a simulated environment to ensure
that it can be implemented in emergency situations and that the management and staff
understand how it is to be executed.
All staff must be made aware of the disaster recovery plan and their own respective roles.
The disaster recovery plan is to be kept up to date to take into account changing
circumstances.
Objectives
The principal objective of the disaster recovery program is to develop, test and document a well-
structured and easily understood plan which will help the company recover as quickly and
effectively as possible from an unforeseen disaster or emergency which interrupts information
systems and business operations. Additional objectives include the following:
• The need to ensure that all employees fully understand their duties in implementing such a
plan
• The need to ensure that operational policies are adhered to within all planned activities
• The need to ensure that proposed contingency arrangements are cost-effective
• The need to consider implications on other company sites
• Disaster recovery capabilities as applicable to key customers, vendors and others
2
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Torab Engineering Consultancy provides training and consultancy services in various fields including civil, mechanical, electrical, chemical, corrosion, welding, quality management, health and safety management, and human resources. It offers short technical courses and management training programs taught by qualified experts according to international standards. Course topics include engineering fundamentals, maintenance practices, inspection techniques, and management systems in industries such as oil and gas, petrochemicals, construction and manufacturing. The company aims to meet client needs and foster professional growth through timely, quality training and consultancy services.
Flatworld Solutions is a medical billing services company headquartered in Bangalore, India with over 10 years of experience in the US healthcare industry. They have over 70 medical billing specialists across multiple global delivery centers. They offer a range of services including medical billing, accounts receivables, medical transcription, software solutions and teleradiology services. Their facilities have robust security and infrastructure to ensure HIPAA compliance.
This document discusses Emerson's smart wireless solutions for industrial process manufacturing. It introduces Emerson's wireless field network architecture, which uses self-organizing mesh networks. The document highlights some key customer results using Emerson's wireless technology, such as reduced maintenance costs and unplanned shutdowns. It also announces new wireless products from Emerson and a collaboration with Cisco to provide open-standard wireless plant network solutions.
Overview of Faandotech\'s business continuity solution geared to the SMB space. Includes offsite backup and restoration on our Grid computing system in the event of a client site disaster.
Advance electrical and installation safety 2017Marcep Inc.
Advance electrical and installation safety training in Mumbai Kolkata in India
Safety in operation and maintenance
5. Safety regulations in India
6. Case Studies & Group Discussions
Direct and indirect effects of lightning
Assessment of lightning risk as per IS 2309.
Lightning protection systems design – Rolling sphere method
Surge protection concepts.
Importance of insulation for safety
Ingress protection
Introduction to Internal Arc classified (IAC) switchgear
General principles of Hazardous area classification as per IS 5572 and IEC.
Risk assessment methodology.
Selection of electrical equipment and other safety measures for hazardous areas
Procedures for safe working in electrical installations- PTW and LOTO, precautions before and after
maintenance.
The role of PPE – electrically rated PPE.
Safe handling of portable tools.
Safety in inspection, erection and commissioning –hazard identification (JHA), risk assessment and SOPs.
CEA, NEC, OISD
Safety Requirements for Industries under the various acts
Selection of Electrical Equipment for Hazardous locations
Potection concepts such as energy limitation, explosion confinement and ignition source isolation .
Types of protection as per IEC 61079
Temporary Electrical Connections.
Role of house keeping in safety
Network and information security is ASAPCOM's specialty. They provide customized network solutions and services of the highest quality from their headquarters in Heilbronn and subsidiary in Cologne. ASAPCOM employs accredited specialists and offers premium consulting, integration, and maintenance services to ensure their customers' network and security infrastructures run securely and without interruptions. Their goal is to help customers focus on their core business by taking responsibility for the entire lifecycle of network and security systems.
Philippines Cybersecurity Conference 2021: The role of CERTsAPNIC
APNIC Senior Security Specialist Adli Wahid spoke on the importance and role of CERTs in helping prevent cyber attacks at the Philippines Cybersecurity Conference 2021, held online from 13 to 29 October 2021.
This document discusses disaster recovery strategies and approaches. It begins by defining what constitutes a disaster and differentiating between disaster recovery and operational recovery. It then examines common disaster risks and threats. The document outlines a disaster recovery approach that includes business impact analysis, identifying risks and gaps, establishing recovery strategies and objectives, implementing capabilities, and developing documentation and test procedures. Key measures for disaster recovery like recovery point objectives and recovery time objectives are explained. Various disaster recovery strategies are presented based on priority tiers. Finally, the document discusses technologies that can be used to enable disaster recovery capabilities like replication, remote sites, and recovery management tools.
This document provides a summary of William Irons' work experience and qualifications. It outlines his expertise in tier 2 support for building automation systems and alarm transport systems. It details his experience supervising technicians and providing 24/7 remote support. It also lists his past roles at Verizon Services Corporation and Bell Atlantic/Verizon where he gained experience in fields such as building equipment maintenance, HVAC, electrical work, and fire alarm systems.
The document discusses establishing a new system for managing technical labor in GCC countries after the COVID-19 pandemic. It proposes a system that maintains employment rights at low cost to employers, evaluates technical workers based on competency, and standardizes minimum salaries based on experience. The system would provide expert workers when needed without employers bearing long-term costs or responsibility for workers' actions. It aims to reduce risks to small businesses and achieve countries' sustainable development goals.
The document is a resume for Hitesh Summan seeking a position as a system administrator or network engineer. It summarizes his skills and experience, which include LAN/WAN administration, project management, systems installation and configuration, and proficiency with software like Windows, Linux, Oracle, and programming languages. It also lists his educational qualifications and past work experience in roles like system technician, EDP assistant, and system administrator for various companies.
Preventive maintenance services can minimize downtime risks and costs associated with network outages. The document discusses how performing preventive maintenance with industry experts can:
1) Significantly reduce downtime risks that could lead to extra costs and lost visibility, quality of service, and money.
2) Include auditing platforms, storage arrays, backups, and outage risk analysis to provide a complete report with status and preventive action suggestions.
3) Cost 8,500 euros and save companies that amount multiple times by preventing issues that could cost significantly more, as one company saved 12,000 euros but then faced 120,000 euros in costs and 6 hours of downtime.
The objective of EMMMv ( the Exploration, Mining, Metals and minerals vertical) is to: realise sustainable business- value through collaboration around a common operating model and, by so doing, enable its members to put their Business-IT investment into areas of differentiation versus standard operating practices and support vendors in their delivery of technical and business solutions to the industry.
Read more about The Open Group EMMM forum at http://www.opengroup.co.za/emmm
How to Manage Internal Notes in Odoo 17 POSCeline George
In this slide, we'll explore how to leverage internal notes within Odoo 17 POS to enhance communication and streamline operations. Internal notes provide a platform for staff to exchange crucial information regarding orders, customers, or specific tasks, all while remaining invisible to the customer. This fosters improved collaboration and ensures everyone on the team is on the same page.
Enhancing Security with Multi-Factor Authentication in Privileged Access Mana...Bert Blevins
In the constantly evolving field of cybersecurity, ensuring robust protection for sensitive data and critical systems has never been more vital. As cyber threats grow more sophisticated, organizations continually seek innovative ways to bolster their defenses. One of the most effective tools in the security arsenal is Multi-Factor Authentication (MFA), particularly when integrated with Privileged Access Management (PAM).
Privileged Access Management encompasses the methods, procedures, and tools used to regulate and monitor access to privileged accounts within an organization. Users with privileged accounts possess elevated rights, enabling them to perform essential operations such as system configuration, access to sensitive data, and management of network infrastructure. However, these elevated privileges also pose a significant security risk if they fall into the wrong hands.
By combining MFA with PAM, organizations can significantly enhance their security posture. MFA adds an additional layer of verification, ensuring that even if privileged account credentials are compromised, unauthorized access can be thwarted. This integration of MFA and PAM provides a robust defense mechanism, protecting critical systems and sensitive data from increasingly sophisticated cyber threats.
A brand new catalog for the 2024 edition of IWISS. We have enriched our product range and have more innovations in electrician tools, plumbing tools, wire rope tools and banding tools. Let's explore together!
Profiling of Cafe Business in Talavera, Nueva Ecija: A Basis for Development ...IJAEMSJORNAL
This study aimed to profile the coffee shops in Talavera, Nueva Ecija, to develop a standardized checklist for aspiring entrepreneurs. The researchers surveyed 10 coffee shop owners in the municipality of Talavera. Through surveys, the researchers delved into the Owner's Demographic, Business details, Financial Requirements, and other requirements needed to consider starting up a coffee shop. Furthermore, through accurate analysis, the data obtained from the coffee shop owners are arranged to derive key insights. By analyzing this data, the study identifies best practices associated with start-up coffee shops’ profitability in Talavera. These findings were translated into a standardized checklist outlining essential procedures including the lists of equipment needed, financial requirements, and the Traditional and Social Media Marketing techniques. This standardized checklist served as a valuable tool for aspiring and existing coffee shop owners in Talavera, streamlining operations, ensuring consistency, and contributing to business success.
this slide shows husien hanafy portfolio 6-2024hessenhanafy1
Highly Motivated architectural engineer with 6 years of experience in interior, exterior, and landscape design, I'm self-motivated person and a competitive professional who is driven by goals with complete dedication and enthusiasm
Social media management system project report.pdfKamal Acharya
The project "Social Media Platform in Object-Oriented Modeling" aims to design
and model a robust and scalable social media platform using object-oriented
modeling principles. In the age of digital communication, social media platforms
have become indispensable for connecting people, sharing content, and fostering
online communities. However, their complex nature requires meticulous planning
and organization.This project addresses the challenge of creating a feature-rich and
user-friendly social media platform by applying key object-oriented modeling
concepts. It entails the identification and definition of essential objects such as
"User," "Post," "Comment," and "Notification," each encapsulating specific
attributes and behaviors. Relationships between these objects, such as friendships,
content interactions, and notifications, are meticulously established.The project
emphasizes encapsulation to maintain data integrity, inheritance for shared behaviors
among objects, and polymorphism for flexible content handling. Use case diagrams
depict user interactions, while sequence diagrams showcase the flow of interactions
during critical scenarios. Class diagrams provide an overarching view of the system's
architecture, including classes, attributes, and methods .By undertaking this project,
we aim to create a modular, maintainable, and user-centric social media platform that
adheres to best practices in object-oriented modeling. Such a platform will offer users
a seamless and secure online social experience while facilitating future enhancements
and adaptability to changing user needs.
2. Maximo Enterprise SuiteMaximo Enterprise Suite
OverviewOverview
Clark County School DistrictClark County School District
Facilities DivisionFacilities Division
Maintenance DepartmentMaintenance Department
20072007
3. DefinitionDefinition
Computerized Maintenance ManagementComputerized Maintenance Management
System (CMMS)System (CMMS)
mro Software an IBM Companymro Software an IBM Company
Maximo – a internationally recognizedMaximo – a internationally recognized
leader in CMMS Applicationsleader in CMMS Applications
Data Input/Retrieval allows for analyzingData Input/Retrieval allows for analyzing
and reporting on all facets of facilityand reporting on all facets of facility
maintenance.maintenance.
4. DefinitionDefinition
Allows the Department ability to continuallyAllows the Department ability to continually
improve on our processes.improve on our processes.
Gives our customers increased ability toGives our customers increased ability to
view and manage their facility’sview and manage their facility’s
maintenance requestsmaintenance requests
Allows for increased planning and efficiencyAllows for increased planning and efficiency
of all future concerns of facility maintenanceof all future concerns of facility maintenance
5. History (Pre Maximo)History (Pre Maximo)
Approx. 90,000 Work Orders per year went through theApprox. 90,000 Work Orders per year went through the
previous system (WOST)previous system (WOST)
Difficult to track expendituresDifficult to track expenditures
Not able to maintain asset database/historyNot able to maintain asset database/history
Not accessible to Technicians in the fieldNot accessible to Technicians in the field
Required a variety of “homegrown” spreadsheets andRequired a variety of “homegrown” spreadsheets and
database for historical datadatabase for historical data
Not robust enough to account for all facilities and allNot robust enough to account for all facilities and all
maintenance requests and actionsmaintenance requests and actions
Interface not user friendlyInterface not user friendly
Not able to interface with ERP plans for the CCSDNot able to interface with ERP plans for the CCSD
6. Maximo FactsMaximo Facts
Manages Maintenance at 508 CCSD facilitiesManages Maintenance at 508 CCSD facilities
Tracks Maintenance and Status of 26,000 AssetsTracks Maintenance and Status of 26,000 Assets
Manages Access to over 1,650 Maximo Users.Manages Access to over 1,650 Maximo Users.
Manages Work Assignments, Planning,Manages Work Assignments, Planning,
Scheduling, Reporting and Communications forScheduling, Reporting and Communications for
135 Specialty Technical Crafts135 Specialty Technical Crafts
Maintains Records for nearly 2,000 People in theMaintains Records for nearly 2,000 People in the
Work Orders Distribution and Completion ChainWork Orders Distribution and Completion Chain
7. Maximo TodayMaximo Today
Priority One: 1,400 Responded to Since Oct 06Priority One: 1,400 Responded to Since Oct 06
Priority Two: 6,000 Responded to YTDPriority Two: 6,000 Responded to YTD
64,000 Priority Three Requests Since October 0664,000 Priority Three Requests Since October 06
4,000 Work Orders Generated During the First4,000 Work Orders Generated During the First
Week of School 2007Week of School 2007
81,000 Service Requests Managed Since Oct 0681,000 Service Requests Managed Since Oct 06
107,000 Work Orders Managed Since Oct 06107,000 Work Orders Managed Since Oct 06
8. Maximo UsersMaximo Users
Service Requesters (at Each Facility)Service Requesters (at Each Facility)
Maintenance DepartmentMaintenance Department
RequirementsRequirements
WarrantyWarranty
TelecomTelecom
GroundsGrounds
Food Service (Kitchen Equipment)Food Service (Kitchen Equipment)
Environmental ServicesEnvironmental Services
Security Systems (School Police)Security Systems (School Police)
Future Users: Operations, Special ProjectsFuture Users: Operations, Special Projects
9. Priority SystemPriority System
Measurable GoalsMeasurable Goals
Priority 1: Safety and Security of Students andPriority 1: Safety and Security of Students and
PersonnelPersonnel
-- Respond Within 4 Hours-- Respond Within 4 Hours
Priority 2: Possible Safety/Security and/or DamagePriority 2: Possible Safety/Security and/or Damage
to Facility may Resultto Facility may Result
--Respond Within 24 Hours--Respond Within 24 Hours
Priority 3: General Repairs of FacilityPriority 3: General Repairs of Facility
--Respond Within 30 Days--Respond Within 30 Days
Priority 4: Rehab/Remod Projects, Preventive MaintPriority 4: Rehab/Remod Projects, Preventive Maint
--Respond Within 1 Year--Respond Within 1 Year
10. Service Request PriorityService Request Priority
““Abuse” of Priority System Causes Technicians toAbuse” of Priority System Causes Technicians to
be Dispatched Away from High Priority Workbe Dispatched Away from High Priority Work
Your “Emergency” may be one of SeveralYour “Emergency” may be one of Several
Our Resources get Spread Thin During ExtremeOur Resources get Spread Thin During Extreme
Weather ConditionsWeather Conditions
We Never Ignore any RequestWe Never Ignore any Request
Your Priority 1 or 2 Request is Being HandledYour Priority 1 or 2 Request is Being Handled
ImmediatelyImmediately –– be Accurate about the Prioritybe Accurate about the Priority
The Safety, Security and Comfort of our CCSDThe Safety, Security and Comfort of our CCSD
Students and Staff is our Prime ConcernStudents and Staff is our Prime Concern
11. Customer ServiceCustomer Service
We are Motivated byWe are Motivated by
Your SatisfactionYour Satisfaction
Provide us with InputProvide us with Input
via our Constructivevia our Constructive
Comments SurveyComments Survey
Interact: District Link,Interact: District Link,
Maintenance Facilities,Maintenance Facilities,
Survey Form, NewSurvey Form, New
Satisfaction SurveySatisfaction Survey
12. Customer ServiceCustomer Service
All of our Maintenance Personnel ReceiveAll of our Maintenance Personnel Receive
Customer Service Training (RAVE 1 and 2)Customer Service Training (RAVE 1 and 2)
Remind our Technicians to Display CCSDRemind our Technicians to Display CCSD
Identification Card for Everyone’s SecurityIdentification Card for Everyone’s Security
Provide a Log to Sign-in and Sign-outProvide a Log to Sign-in and Sign-out
Your Primary Contact for QuestionsYour Primary Contact for Questions
Regarding Maintenance of Your Facility isRegarding Maintenance of Your Facility is
YourYour FSRFSR
For Maximo Help Call: 387-0708For Maximo Help Call: 387-0708
13. We Need Your HelpWe Need Your Help
Do not Allow Objects (Purses, Computers...) toDo not Allow Objects (Purses, Computers...) to
Block the Energy Management SensorsBlock the Energy Management Sensors
If Your Service Request Involves VandalizedIf Your Service Request Involves Vandalized
Property/Equipment, Check Vandalism BoxProperty/Equipment, Check Vandalism Box
If Your Service Request Involves Theft of CopperIf Your Service Request Involves Theft of Copper
Wires/Piping, Type “Copper Theft” in the LongWires/Piping, Type “Copper Theft” in the Long
Description, so we can Plan for Materials NeededDescription, so we can Plan for Materials Needed
Monday Mornings, Before School Start is a PerfectMonday Mornings, Before School Start is a Perfect
Time to have Custodian Walk the Grounds andTime to have Custodian Walk the Grounds and
Check for Vandalism, Copper Theft, etc.Check for Vandalism, Copper Theft, etc.
– Look for Lighting Issues in Parking and Fields (HighLook for Lighting Issues in Parking and Fields (High
Copper Theft Areas)Copper Theft Areas)
14. We Need Your HelpWe Need Your Help
Facility SecurityFacility Security
Key ControlKey Control
– Report Lost Keys to CCSD Police ImmediatelyReport Lost Keys to CCSD Police Immediately
Closed Circuit TV SystemClosed Circuit TV System
Alarm SystemAlarm System
IMPORTANT NOTE:IMPORTANT NOTE:
REKEYING A FACILITY IS COSTLY ANDREKEYING A FACILITY IS COSTLY AND
SHOULD BE A LAST RESORT ONLYSHOULD BE A LAST RESORT ONLY
15. Work Flow - PeopleWork Flow - People
Basic OutlineBasic Outline
Service RequestersService Requesters
Requirements FSRR/FSRRequirements FSRR/FSR
Dispatch (EmergenciesDispatch (Emergencies
and Urgent – Straight toand Urgent – Straight to
Workers in the Field)Workers in the Field)
CoordinatorsCoordinators
Supervisors (DepartmentsSupervisors (Departments
Outside of Maintenance ifOutside of Maintenance if
Necessary)Necessary)
Technicians in the FieldTechnicians in the Field
16. Work Flow BasicsWork Flow Basics
Step by StepStep by Step
Requester Entry of Problem,Requester Entry of Problem,
Asset #, Rooms Effected…Asset #, Rooms Effected…
Review by FSRR, PrioritizedReview by FSRR, Prioritized
and Routed to Dispatch or forand Routed to Dispatch or for
Investigation by FSRInvestigation by FSR
High Priorities to DispatchHigh Priorities to Dispatch
Routine Priorities to SectionRoutine Priorities to Section
CoordinatorsCoordinators
17. Maximo ApplicationsMaximo Applications
Work Order AssignmentWork Order Assignment
Match Specialties WithMatch Specialties With
Proper Work OrdersProper Work Orders
Match Work AssignmentsMatch Work Assignments
With Available LaborersWith Available Laborers
Shows DispatchersShows Dispatchers
Laborers that are AvailableLaborers that are Available
for Priority Work Ordersfor Priority Work Orders
Calculates a Laborer’sCalculates a Laborer’s
Available Work TimeAvailable Work Time
Supervisory Tool forSupervisory Tool for
Manning ForecastsManning Forecasts
18. Maximo ApplicationsMaximo Applications
Work Order ActualsWork Order Actuals
Technicians PerformingTechnicians Performing
the Maintenance Entersthe Maintenance Enters
Labor Hours, MaterialsLabor Hours, Materials
Used and Failure InfoUsed and Failure Info
Asset Number is CrucialAsset Number is Crucial
for Failure Reportingfor Failure Reporting
Completed Work OrdersCompleted Work Orders
are Reviewed by Sectionare Reviewed by Section
Coordinators Prior toCoordinators Prior to
ClosingClosing
19. Maximo ApplicationsMaximo Applications
Purchase RequisitionsPurchase Requisitions
Request for MaterialsRequest for Materials
and Servicesand Services
Initiated at theInitiated at the
Technician LevelTechnician Level
Can be Used forCan be Used for
Projects with MultipleProjects with Multiple
Work OrdersWork Orders
Will Integrate WithWill Integrate With
SAP in the FutureSAP in the Future
20. Maximo ApplicationsMaximo Applications
LocationsLocations
Separate Data by FacilitySeparate Data by Facility
Type (Reporting)Type (Reporting)
Flow Requests and WorkFlow Requests and Work
Orders to Proper RepOrders to Proper Rep
Maintain Cost HistoriesMaintain Cost Histories
Schedule and Assign WorkSchedule and Assign Work
GeographicallyGeographically
Assign/Move AssetsAssign/Move Assets
Maintain Maximo’sMaintain Maximo’s
FSRR/FSR DatabaseFSRR/FSR Database
Administer Maximo SiteAdminister Maximo Site
User RightsUser Rights
21. Maximo ApplicationsMaximo Applications
Asset ManagementAsset Management
Bar Code IdentificationBar Code Identification
Record Maint. HistoryRecord Maint. History
Show Real-time StatusShow Real-time Status
Analyze Failure DataAnalyze Failure Data
Move/DecommissionMove/Decommission
View SpecificationsView Specifications
Make FutureMake Future
Purchasing DecisionsPurchasing Decisions
22. Maximo ApplicationsMaximo Applications
Portable BuildingsPortable Buildings
Database ofDatabase of
SpecificationsSpecifications
Tracks Placement ofTracks Placement of
Moved and NewMoved and New
PortablesPortables
Maintenance HistoryMaintenance History
Moves With PortableMoves With Portable
Ability to Report onAbility to Report on
Individual Units or allIndividual Units or all
Units at a SiteUnits at a Site
23. Maximo ApplicationsMaximo Applications
Life Cycle Asset TrackingLife Cycle Asset Tracking
Manage Maintenance ofManage Maintenance of
Systems Having aSystems Having a
Measurable LifespanMeasurable Lifespan
Running Tracks,Running Tracks,
Carpeting, Flooring, Paint,Carpeting, Flooring, Paint,
Paved SurfacesPaved Surfaces
To Plan for ReplacementTo Plan for Replacement
or Renovation and toor Renovation and to
Track Lifespan of VariousTrack Lifespan of Various
ProductsProducts
To Study Means ofTo Study Means of
Expanding a System’sExpanding a System’s
LifespanLifespan
24. Maximo ApplicationsMaximo Applications
Preventive MaintenancePreventive Maintenance
Automates the Process ofAutomates the Process of
Scheduling RecurringScheduling Recurring
Preventive MaintenancePreventive Maintenance
on Systemson Systems
Organizes Routes toOrganizes Routes to
Achieve MaximumAchieve Maximum
Efficiency for PM CrewsEfficiency for PM Crews
Ensures a System’sEnsures a System’s
Lifespan is Maximized andLifespan is Maximized and
Costly Repairs areCostly Repairs are
AvoidedAvoided
25. Maximo ApplicationsMaximo Applications
Mobile Maintenance VansMobile Maintenance Vans
At Site: Walk Through with AdministrationAt Site: Walk Through with Administration
and FSR to Develop List of Repairs to beand FSR to Develop List of Repairs to be
Made During MMV Visit.Made During MMV Visit.
Maximo: MMV Dispatcher ReassignsMaximo: MMV Dispatcher Reassigns
Priority 3 and 4 Work Orders for FacilityPriority 3 and 4 Work Orders for Facility
From Maintenance Core Shops to MMVFrom Maintenance Core Shops to MMV
(Only Work That MMV is Capable of)(Only Work That MMV is Capable of)
Electrical, Carpentry, Plumbing and PaintingElectrical, Carpentry, Plumbing and Painting
26. Maximo ApplicationsMaximo Applications
Warranty ContractsWarranty Contracts
Future ProgramFuture Program
Will Manage ExtendedWill Manage Extended
Warranty Contracts onWarranty Contracts on
Various Systems andVarious Systems and
Items at Each SiteItems at Each Site
Will Ensure That theWill Ensure That the
Appropriate ContractorAppropriate Contractor
Performs MaintenancePerforms Maintenance
on Warranty Itemson Warranty Items
27. Maximo ApplicationsMaximo Applications
Job PlansJob Plans
Step by Step InstructionsStep by Step Instructions
for Tasksfor Tasks
Training Tool for newTraining Tool for new
TechniciansTechnicians
Develops Work StandardsDevelops Work Standards
Helps Plan ResourceHelps Plan Resource
RequirementsRequirements
Provides Refresher forProvides Refresher for
Infrequently PerformedInfrequently Performed
TasksTasks
28. Maximo ApplicationsMaximo Applications
ReportsReports
Customized ReportsCustomized Reports
Based on User Needs andBased on User Needs and
User Security Rights inUser Security Rights in
MaximoMaximo
Adobe Format for EasyAdobe Format for Easy
Access to Auth UsersAccess to Auth Users
Electronic or PaperElectronic or Paper
Detailed or SummaryDetailed or Summary
Some Areas Reported on:Some Areas Reported on:
Work Orders, Resources, Assets,Work Orders, Resources, Assets,
Purchasing, Service Requests,Purchasing, Service Requests,
Locations, Personnel, Regional,Locations, Personnel, Regional,
Facility Type, ContractsFacility Type, Contracts
29. Helpful TerminologyHelpful Terminology
Service Request (SR):Service Request (SR): Your Request forYour Request for
Service, Repairs or Maintenance ProjectService, Repairs or Maintenance Project
Work Order:Work Order: Your SR is Validated and aYour SR is Validated and a
Work Order is Generated and DistributedWork Order is Generated and Distributed
New:New: Your SR is not a Work Order yetYour SR is not a Work Order yet
Queued:Queued: Your SR has Become a WorkYour SR has Become a Work
Order and the Problem is Being AddressedOrder and the Problem is Being Addressed
Resolved:Resolved: Your Service Request’sYour Service Request’s
Associated Work Order was CompletedAssociated Work Order was Completed
30. Helpful TerminologyHelpful Terminology
Closed:Closed: Your SR was Closed by theYour SR was Closed by the
FSRR, Check e-mail for Details…Or…FSRR, Check e-mail for Details…Or…
Closed:Closed: Your SR shows Closed StatusYour SR shows Closed Status
Because the Work was Completed and theBecause the Work was Completed and the
Coordinator Reviewed the Work Order andCoordinator Reviewed the Work Order and
Closed it (Check Associated Work Order forClosed it (Check Associated Work Order for
Details)Details)
Asset #:Asset #: Bar Code Number on SystemsBar Code Number on Systems
Throughout a Facility. Necessary for AssetThroughout a Facility. Necessary for Asset
History, Facility Planning and WarrantyHistory, Facility Planning and Warranty
InformationInformation