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Abstract Electronic Government (e-Government) is an initiative to deliver services to citizens, businesses and government agencies. It enables citizen to access information and government services by using the Internet and other computer... more
Abstract Electronic Government (e-Government) is an initiative to deliver services to citizens, businesses and government agencies. It enables citizen to access information and government services by using the Internet and other computer resources. Its ...
Research Interests: Business, Engineering, Electrical Engineering, Computer Science, Human Computer Interaction, and 15 moreModeling, E Government, Personalization, The Internet, Sampling methods, Correlation, User interfaces, Regression Analysis, Reliability, Electronic Government, Mathematical Model, Correlation Analysis, Stratified Random Sampling, Internet, and Stratified sampling
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Google, Inc. (search). ...
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Information systems development for complex applications is a difficult process of inquiry. Complex applications involve inconsistent, incomplete and uncertain information and a lack of established models or theories. In general, an... more
Information systems development for complex applications is a difficult process of inquiry. Complex applications involve inconsistent, incomplete and uncertain information and a lack of established models or theories. In general, an approach to the information system development in ...
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Through a direct survey conducted on a sample of firms operating in the Sicilian fruit and vegetable sector, the present study provides an empirical evidence on the degree of diffusion of ICTs as well as on relationships with the regional... more
Through a direct survey conducted on a sample of firms operating in the Sicilian fruit and vegetable sector, the present study provides an empirical evidence on the degree of diffusion of ICTs as well as on relationships with the regional distribution system. To pursue this goal, a multiple regression analysis model was implemented to identify which factors affect more the economic results of fruit and vegetable enterprises. The main results of the analysis indicate that firms using specific software for accounting, warehousing, payment ...
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Most reported literature of e-government systems tend to focus on narrow aspect of project design and implementation. The social aspects of evaluation and related issues such as organizational learning issues are yet to be discovered This... more
Most reported literature of e-government systems tend to focus on narrow aspect of project design and implementation. The social aspects of evaluation and related issues such as organizational learning issues are yet to be discovered This paper presents issues of system evaluation ...
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Implementation of Malaysian mega projects, the Multimedia Super Corridor (MSC) (1996- 2020) has been into the third phase (2011-2020). In this phase, among others is the transformation of the Malaysian citizen into knowledge-based society... more
Implementation of Malaysian mega projects, the Multimedia Super Corridor (MSC) (1996- 2020) has been into the third phase (2011-2020). In this phase, among others is the transformation of the Malaysian citizen into knowledge-based society using information and communication technology (ICT) as an executor in all economic sectors to spur productivity and innovation to become a vibrant hub for the production of ICT solutions. In conjunction with the nation's visions, one of the seven flagship applications of MSC are e-Government which promises the citizen to get the services and information online. The implementation of e-Government is destined to improve the efficiency, effectiveness and comprehensiveness of the public services. Government has taken various efforts to encourage the utilization of e-Government. In contrast, the practice of e-Government among Malaysians is still at the disappointing stage. Therefore, the main purpose of this study is to design a model of Malaysian ...
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Many believed that citizen-centered approach to eGovernment implementation may lead to increase usage among citizens. But its’ practice lacks of attention by literature of eGovernment initiative implementation. This paper attempts to... more
Many believed that citizen-centered approach to eGovernment implementation may lead to increase usage among citizens. But its’ practice lacks of attention by literature of eGovernment initiative implementation. This paper attempts to explore the practice of citizen-centered approach in e-Government initiative implementation in a case study of Local Government in Selangor. Analysis is made on the practices of e-Government initiative implementation using a conceptual framework that based on the combination of Actor Network Theory (ANT), model of eGovernment system development, citizen-centered approach and user-centered design. Data and information obtained from formal document from the agency and relevant circulars of Malaysia’s public sector, personal interviews, and analysis of the agency’s website. The study found that approach used in the implementation of eGovernment service is more similar to agency-centered approach. Needs and aspirations of the citizen are not accounted forma...
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A major domain of e-government research has been the examination of information delivery to citizens. These services involve communications and transactions between government, at various levels, and citizens. The rise of these services... more
A major domain of e-government research has been the examination of information delivery to citizens. These services involve communications and transactions between government, at various levels, and citizens. The rise of these services has led to a concurrent need to develop models of citizen satisfaction with e-governmental services. This research aims to contribute to this need by devising an ELX Consumer Satisfaction Index (ELXCSI) model and using it to evaluate citizen satisfaction. This model includes various performance and emotional measures. To explore its applicability, the model is applied to electronic labor exchange (ELX), a form of government-to-citizen service delivery. This paper presents results of a statistical analysis of an end-user survey conducted in 2009 to evaluate user satisfaction with ELX. Using structural equation modeling, a highly statistically significant goodness-of-fit was found for the model, which included 15 measures capturing three constructs of ...
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Iran is currently implementing policy measures to increase the contribution of Information and Communication Technology (ICT) to economic performance. However, little attention is given to examining whether ICT investment contributes to... more
Iran is currently implementing policy measures to increase the contribution of Information and Communication Technology (ICT) to economic performance. However, little attention is given to examining whether ICT investment contributes to the economic growth of Iran. Concerning the importance of the causal link between these two variables to national policy implications, the present study employs a Granger causality analysis to examine the cause and effect relationship between ICT infrastructure and output growth in a multivariate setting that includes labor and capital variables. The results indicate that a long-run equilibrium relationship exists between ICT development and economic growth. Furthermore, the findings provide evidence of significant uni-directional short-run causality running from economic growth to ICT development in the Iranian economy. In terms of policy implications, the findings support the idea that this relationship is sustainable. However, in the short-run, in...
This study utilizes Viable System Model (VSM) in diagnosing one policy implementation call Malaysian Biotechnology policy. The policy implementation is viewed from the innovation theory, which regards research and development (R&D) as the... more
This study utilizes Viable System Model (VSM) in diagnosing one policy implementation call Malaysian Biotechnology policy. The policy implementation is viewed from the innovation theory, which regards research and development (R&D) as the core of innovation commercialization, which in turn become the nucleus for a firm’s growth. Subsequently, the growth of firms as a group can lead to an industry’s development. This study conducted interviews with the agencies involved in the policy implementation and took advantage of the extensive information relating to the agencies that are available in the public domain, by using content analysis as the study’s methodology. This study enhances the understanding on the full use of VSM; it provides policy makers and implementers a guide in improving existing systems or designing new ones, while researchers are afforded an applicable theoretical conceptualization from a systems thinking perspective.
Google, Inc. (search). ...
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Most reported literature of e-government systems tend to focus on narrow aspect of project design and implementation. The social aspects of evaluation and related issues such as organizational learning issues are yet to be discovered.... more
Most reported literature of e-government systems tend to focus on narrow aspect of project design and implementation. The social aspects of evaluation and related issues such as organizational learning issues are yet to be discovered. This paper presents issues of system evaluation in one of e-government project; e-procurement. Using a case study approach of e-procurement project in Malaysia government, interviews were conducted in eight ministries and the developer's company between 2008 and 2009. The paper explores the feasibility of theoretical framework suggested by Kasimin et al (2009). This paper provides empirical evidence to enhance understanding on both evaluation practice and use that support organizational learning in e-procurement project of Malaysia government.
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An effi cient and effective information technology transfer from developed countries to Malaysia is an important issue as a prerequisite to support the ICT needs of the country to become not only a ICT user but also a ICT producer. One of... more
An effi cient and effective information technology transfer from developed countries to Malaysia is an important issue as a prerequisite to support the ICT needs of the country to become not only a ICT user but also a ICT producer. One of the factors that infl uences successful information technology transfer is managing the process of how technology transfer occurs in one environment. It involves managing interaction between all parties concerned which requires an organized strategy and action toward accomplishing technology transfer objective in an integrated and effective mode. Using a conceptual framework based on the Actor Network Theory (ANT), this paper will analyse a successful information technology transfer process at a private company which is also a supplier of information technology (IT) products to the local market. This framework will explain how the company has come up with a successful technology transfer in a local environment. Our study shows that the company had ...
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... The gathering of data began in March 2010, and it was completed on the 31st of August, 2010. ... The creation of this directorate is a part of the incremental biotechnology industry development initiatives which began in 1984. ...
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Google, Inc. (search). ...
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Int. J. Networking and Virtual Organisations, Vol. 6, No. 1, 2009 ... Diagnosing an ongoing information technology transfer process: an approach based on ANT ... Faculty of Economics and Business Universiti Kebangsaan Malaysia 43600 Bangi... more
Int. J. Networking and Virtual Organisations, Vol. 6, No. 1, 2009 ... Diagnosing an ongoing information technology transfer process: an approach based on ANT ... Faculty of Economics and Business Universiti Kebangsaan Malaysia 43600 Bangi Selangor, Malaysia Fax: 6038921 5789 E-...
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Mobility and turnover among IT professionals is a lost to Malaysian organizations since it disrupts project schedules and increases retraining cost and time. One major reason for leaving the current job is a small opportunity for self and... more
Mobility and turnover among IT professionals is a lost to Malaysian organizations since it disrupts project schedules and increases retraining cost and time. One major reason for leaving the current job is a small opportunity for self and career advancement in the former organization. To meet this professionals' demand, this paper suggests organi- zations in Malaysia to develop and implement a learning mechanism through the creation of Information Technology Transfer (ITT) Program. The case studies in Malaysia have identified that a good ITT program can play an important role towards creating and maintaining pool of knowledge and professional workers. It is also helpful in supporting organiza- tions to establish longer-term IT transfer and new learning strategies and provide personalized coaching to IT profes- sionals no matter where they are at the moment of need. The program can be fully benefited if it is built with specific and well-planned objectives, design and delivery, m...
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Many problems in economic and social development need to be solved by complex policies. The implementation of such policies needs collaborative action of a number of agencies. In this respect interrelationships in the network of these... more
Many problems in economic and social development need to be solved by complex policies. The implementation of such policies needs collaborative action of a number of agencies. In this respect interrelationships in the network of these agencies need to be defined and established. This is important to provide a shared picture of the situation and a basis for coordinated effort between these agencies in the implementation of social and economic development policies. Accordingly an approach needs to be developed to model multi-agencies networks structure. The need for such an approached is not given enough attention (O'Toole, 1997; Metcalfe, 1999; Provan et al, 1995). We proposed an approach based on concepts and methodology developed in systems thinking, in particular viable system model (Beer, 1979), and soft system methodology (Checkland, 1981). In the paper, we will first highlight the need for such an approach. We then briefly introduce viable system model and soft system metho...
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ABSTRACT A research university is a multi-mission organisation involved in education, research, and innovation that supports both the social development and economic well-being of the society. Therefore, good management of a research... more
ABSTRACT A research university is a multi-mission organisation involved in education, research, and innovation that supports both the social development and economic well-being of the society. Therefore, good management of a research university is of strategic importance. However, to date, extant literature has centred on the functional aspects of research universities (namely education, research, and commercialisation), and less on the systems view of university operations. To fill this lacuna in the literature, this study proposes a general systems framework for a viable research university. The study first reviews literature on the functions and purposes of research universities. It then utilises the viable system model (VSM) as a modelling tool to develop a systemic framework for viable research universities. This proposed framework allows a comprehensive view of the functions of research universities thereby helping university management develop the necessary capabilities and allocate the appropriate resources toward achieving its mission.