SURVEY: ROBOTS IN TOURISM

2020

This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the activities that customers perceive as appropriate for robotisation, their preferences to be served by robots, and their willingness-to-pay for robot-delivered services. Finally, the report provides recommendations to travel, tourism, and hospitality companies how to implement successfully robotic technologies in their operations.

Information and Communication Technologies in Tourism, 2019

This research investigates the ways in which customers of tourism and hospitality facilities view the appropriateness of robots in tourism-related industries. From a global sample with over 87 countries and territories represented and over 1,000 respondents, the findings illustrate that the most commonly approved of usage of robots is perceived to be Information provision, housekeeping activities and processing bookings, payments and documents. Multiple regression analyses suggest that many different dimensions of robot application influence how willing potential customers are to use robots in a hospitality setting, while the best indicator of willingness to use a robot in a hospitality setting is a person's general attitude towards robots.

This paper explores the current state and the potential adoption of service automation and robots by tourist, travel and hospitality companies. Despite the huge advancements in social robotics, the research on robots in tourism has been extremely limited – a gap that is partially filled by this paper. Specifically the paper looks at service automation in hotels, restaurants, events, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries. The paper elaborates on the challenges that companies will face when adopting service automation and robots to serve tourists.

Journal of Multidisciplinary Academic Tourism

This is a conceptual review paper explains and discusses the role and potential of service robots in tourism and hospitality from the perspective of consumer behavior. The adoption and use of robots have increased rapidly in tourism and hospitality over the past few years due to a number of reasons. With the developments in digital technology and artificial intelligence, the use of robots has become cheaper and easier for businesses in various industries including tourism. Moreover, the developments such as the Covid-19 pandemic accelerated the adoption of robots in tourism and hospitality where interaction with the customer is frequent and intense. In line with the growth of the adoption and the use of service robots in the industry, there is a growing body of research in the field. The future potential of service robots and their adoption by businesses depend very much on a better understanding of service robots. This review study explores attitudes and expectations of consumers r...

Electronic Markets, 2020

Robots are being implemented in many frontline services, from waiter robots in restaurants to robotic concierges in hotels. A growing number of firms in hospitality and tourism industries introduce service robots to reduce their operational costs and to provide customers with enhanced services (e.g. greater convenience). In turn, customers may consider that such a disruptive innovation is altering the established conditions of the service-provider relationship. Based on attribution theory, this research explores how customers’ attributions about the firm motivations to implement service robots (i.e. cost reduction and service enhancement) are affecting customers’ intentions to use and recommend this innovation. Following previous research on robot’s acceptance, our research framework analyzes how these attributionsmay be shaped by customers’ perceptions of robot’s humanlikeness and their affinity with the robot. Structural equation modelling is used to analyze data collected from 517 customers evaluating service robots in the hospitality industry; results show that attributions mediate the relationships between affinity toward the robot and customer behavioral intentions to use and recommend service robots. Specifically, customer’s affinity toward the service robot positively affects service improvement attribution, which in turn has a positive influence on customer behavioral intentions. In contrast, affinity negatively affects cost reduction attribution, which in turn has a negative effect on behavioral intentions. Finally, human-likeness has a positive influence on affinity. This research provides practitioners with empirical evidence and guidance about the introduction of service robots and its relational implications in hospitality and tourism industries. Theoretical advances and future research avenues are also discussed.

São Cipriano Capa de Cabra, 2016

Um livro procurado por muitas pessoas que pagam de 2, ou até 3 mil reais, mas na verdade é um livro que foi escrito por uma pessoa com problemas cognitivos, ou seja, um bolsominion que não conseguia dormir à noite. Não tem nada com São Cipriano, mas criou-se uma lenda em torno desse livro para os espertalhões pudessem ganhar muito dinheiro com a necessidade individual de cada um. Pois aqui está, o que os vigaristas cobraram caro, ofereço de graça a vocês.

Academia Letters, 2022

yes

Zeitschrift für die Alttestamentliche Wissenschaft, 2021

Moses Wilhelm Shapira’s infamous Deuteronomy fragments have long been deemed forgeries, with Shapira himself serving as the obvious suspect. I provide new evidence that Shapira did not forge the fragments and was himself convinced of their authenticity. Indeed, the evidence for forgery is illusory. In a companion monograph, I show that the Shapira fragments are not only authen- tic ancient artifacts but are unprecedented in their significance: They preserve a pre-canonical antecedent of the Book of Deuteronomy.