This document contains the resume of Abhishek Kumar, who has over 7 years of experience in front office operations and management roles at various hotels in India. He is currently the Assistant Front Office Manager at ITC Fortune Park Orange in Gurgaon. Prior to this, he held positions as Assistant Front Office Manager at The Pride Hotel in Pune and various other roles at hotels like The Orchid Vits, Park Plaza Ludhiana, and Angsana Oasis Spa & Resort. He has expertise in areas like hospitality operations, people management, client relations, and strategic partnerships.
The document contains a resume for Mr. Ravish Shivanand Rao detailing his professional experience working in operations, project management, and people management roles over 11 years in the financial services sector at companies including JP Morgan Chase India Pvt Ltd, Syntel Sourcing and Global Pvt Ltd, Stock Holding Corporation of India Ltd, and Sharepro Services India Pvt Ltd. It highlights his achievements, responsibilities, and skills including leading teams, improving processes, managing projects, and ensuring standards and SLAs are met.
The document provides details about Max Torres Díaz's career progression over 24 years at FedEx, including various roles and responsibilities held. It describes managerial experience providing training to personnel and implementing new technologies. It also lists leadership qualities and a proposed 30-60-90 day plan for understanding operations, communicating expectations, and getting involved in various areas if selected for a new position.
The document provides a professional profile for Joseph Pitt, including personal details, areas of expertise, work experience, achievements and qualifications. Pitt has over 15 years of experience in people management, project management, client relations, and business development. His most recent role is as Director of Joe Pitt Fitness, where he focuses on new business development, client retention, and business planning. Prior to this he held several managerial roles with Queensland Shared Services, managing teams, projects, and client relationships. Pitt has a proven track record of success in people management, continuous improvement, and meeting organizational goals.
Noel Farías has over 9 years of experience in human resources and administration. He has worked in HR roles in Dubai and Oman for companies in the automotive and technology industries. Farías is proficient in HR operations like recruitment, performance management, and employee relations. He implemented several initiatives such as a time management system and a goal-based performance appraisal framework. Farías holds an MBA in human resources and is a results-oriented professional seeking a mid-level HR position.
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The document contains a resume for Mr. Ravish Shivanand Rao detailing his professional experience working in operations, project management, and people management roles over 11 years in the financial services sector at companies including JP Morgan Chase India Pvt Ltd, Syntel Sourcing and Global Pvt Ltd, Stock Holding Corporation of India Ltd, and Sharepro Services India Pvt Ltd. It highlights his achievements, responsibilities, and skills including leading teams, improving processes, managing projects, and ensuring standards and SLAs are met.
The document provides details about Max Torres Díaz's career progression over 24 years at FedEx, including various roles and responsibilities held. It describes managerial experience providing training to personnel and implementing new technologies. It also lists leadership qualities and a proposed 30-60-90 day plan for understanding operations, communicating expectations, and getting involved in various areas if selected for a new position.
Ekta Bhardwaj is a human resources professional with over 10 years of experience in HR operations, talent management, talent acquisition, and employee engagement at IT, telecom, and consumer electronics companies. She is currently the Head of Shared Services HR at HCL Infosystems, where she manages end-to-end HR operations and audits. Previously she held HR leadership roles at HCL Services, handling talent acquisition, performance management, and employee relations for business units with over 1,000 employees. She has a strong track record of managing HR processes and building effective employee engagement programs.
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Jeff Hart has over 20 years of experience in leadership roles managing call center operations and customer service teams. He is skilled in areas like team development, performance management, and ensuring compliance. The document provides details of his professional experience as a Unit Manager at Capital One for over 20 years, where he has led various process improvement projects and trained hundreds of associates.
This document contains a summary of Amit Krishnani's professional experience and qualifications. He has over 13 years of experience in roles such as Branch Head, Manager, and Operations Head at various banks including HDB Finance Ltd, IndusInd Bank, Axis Bank, and Citibank. His responsibilities included portfolio management, sales management, customer service, compliance, and achieving business targets. He has a Post Graduate Diploma in Business Management and Bachelor of Commerce degree.
The document outlines the objectives and process steps for coaching and evaluating new employees, onboarding new employees, and recruiting candidates. It discusses providing resources and feedback to help new employees feel successful from day one. The onboarding process involves organizing workspaces, training, setting expectations, and introducing employees to company culture through orientations and tours. The overall goals are to reduce uncertainty, set employees up for success, and leverage best practices to select qualified candidates.
Ankur Latwal has over 12 years of experience in branch operations management in the insurance and banking sector. He is seeking a position that allows him to utilize his skills in operations management, sales, business development, customer relationship management, and team leadership. Most recently, he worked for 11 years as the Manager of Branch Operations, Sales, and Retention at Reliance Life Insurance, where he exceeded sales targets, ensured high customer satisfaction, and managed a team. He holds a PGDBA from Symbiosis and bachelor's degrees in Economics and English.
Siddhartha Sood is a partner at Headmasters Surat salon with over 9 years of experience in business development, client servicing, and management. Prior to his current role, he worked in sales and collections for Axis Bank and HDFC Bank, achieving various awards and over 100% of targets. He holds a Bachelor's degree in Hotel Management and is proficient in English, Hindi, and Punjabi.
Vidya Gurukar has over 16 years of experience in customer service operations and people management in the telecom industry. She is currently a Senior Manager of Recruitment at IGATE Global Solutions. Previously, she held various managerial roles at Bharti Airtel, including Head of National Accounts and roles in customer retention, collections, and auditing. She has expertise in talent acquisition, relationship management, strategic planning, and leading large teams.
Rania Mohamed Hassan is seeking a position as an office or HR manager. She has over 15 years of experience in office administration, HR management, and customer service roles. Her experience includes overseeing all administrative functions like managing payroll, recruitment, employee benefits and training, and ensuring legal and policy compliance. She has a bachelor's degree in social services and additional training in HR management, English, computers, and office productivity software.
Ram Vempati has over 10 years of experience in human resources. He has held roles managing onboarding, employee engagement, performance management, and exits at Cigniti Technologies and Deloitte Support Services India. Some of his accomplishments include winning awards for leading large onboarding projects and developing standard operating procedures. He has a bachelor's degree in commerce and an MBA in human resources and marketing.
A result-oriented professional with nearly 9 years of rich experience in achieving results in highly competitive environment; track record of attaining consistent growth both in terms of Collections & revenues majorly in Mortgage
Jampoon Raygosa has over 15 years of experience in human resources management for large retailers, currently serving as an Area Human Resources Manager for Sears Holding Corporation. She directs a team of HR professionals and establishes initiatives focused on talent management, acquisition, retention, engagement, and employee relations. Previously, she was Human Resources Manager for Target Corporation, where she directed HR support for stores and led recruitment, hiring, and training processes. She has a proven track record of driving operational efficiency and achieving corporate goals.
This document contains a summary of Arun P Jose's qualifications and experience. It outlines his contact information and over 5 years of experience in human resources and administration roles. Some of his key responsibilities have included recruitment, training, performance management, and handling various operational and administrative activities. He holds an MSW in Human Resource Management and has worked in roles such as Operations Executive, Manager of HR and Operations, and HR Executive at various companies in Bangalore, India.
Operations Head from HP with 22 + years of exp seeking senior level assignmentsHariharavenkataraman V
HARIHARAVENKATARAMAN V
Address: 2A, Andavar Nagar 4th Street, Kodambakkam, Chennai–600024
Contact: +91-9940409674, +91- 9176639696;
Email: hariharv@yahoo.co.in, hariharavishal@gmail.com
https://hariharavishal.wixsite.com/hari
Joining Time: Immediate
Dear Sir/Madam,
I take this opportunity to propose my candidature for "Suitable Opportunity".
Review of my credentials would confirm my association with renowned organizations of diversified business roles for the past more than 22 years. Lastly, I spearheaded as Functional/Operations Head (Manager - Business Operations) with Hewlett Packard (HP), Chennai.
My core competencies are in the domain of Business Operations, Project Management, Transition Management, Employee Engagement, Change Management, Vendor Management, Business Development, Human Resource, General Administration, Customer Satisfaction, Contingency Planning, Budgetary & Cost Control, Financial Operations, Workforce Management and P&L Accountability.
A team builder to the core and a natural motivator, I have constantly instilled confidence among team members to achieve improved levels.
Focused and goal oriented in approach, I have always been able to deliver under challenging work schedules. With fine-tuned technical and managerial skills I feel groomed enough to stake my claim for a senior level assignment.
My enclosed resume shall familiarize you with the details and I shall much appreciate if an occasion is set up for a personal / telephonic interview to explore the possibilities of our further association.
With best regards,
HARIHARAVENKATARAMAN V
The speaker summarizes their work translating Russian wartime songs into English for a memorial event in Volgograd. They discuss challenges in translation including compromising between meaning and form. They analyzed 5 songs, discussing adaptations made for themes, settings, and idioms. The speaker concludes that cultural exchange through translation is important for softening geopolitics and preventing a return to total war by allowing humanity to experience life in full color through different cultures rather than a shallow existence in only one language.
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Local search with OscaR.cbls
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Jayne lowndes cv Sales Management update july 2015Jayne Lowndes
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Jayne lowndes cv Sales Management update july 2015
RESUME ABHISHEK
1. KUMAR ABHISHEKKUMAR ABHISHEK
e-mail:kmrabhishek080@gmail.com abhishek_nke@yahoo.com
Mobile: +91-8221002810/ 8796831861
Synopsis
A highly result oriented, versatile hospitality professional, dynamic manager providing
decisive leadership, management and guidance with a proven ability to effectively
manage operations in intensely competitive environments.
Strong organizer, motivator and team player with established record of success in
identifying new and emerging business opportunities. Talent for making rapid
assessment of diverse situational challenges and correspondingly developing and
leading the resulting action plans. Areas of expertise in:
• Hospitality Operations & Management
• People Management and Development
• Client Management & Relationship Building
• Business Development
• Strategic Partnerships and Alliances
• Thought Leadership
• Metric Management & Driving Performance
WORK EXPERIENCE:
STRENGHTS
A result oriented professional with over 07 years of National and international Brands
in Front Office.
Expertise in Pre opening handling a diverse range of operations entailing Start up’s,
Front Office Operations, Training and Budgeting.
Proven track record of developing procedures, SOP’s and operational policies,
planning & implementing effective control measures to reduce running costs of the
unit and achieving high GOP.
Expertise in designing & implementing training programs for bringing keen customer
2. focus, high energy level and team spirit in the employees.
Excellent written, communication, inter personal, liaison and problem solving skills
with the ability to work in multi cultural environment.
Outgoing, multi-talented and multi linguistic individual with expertise in delivering
the highest level of customer service.
Consistently promoted training programs that resulted in improved service standards.
Excellent strategic thinker and problem solver. Adept at developing actionable plans
for guest satisfaction, with the foresight to detect potential challenges.
Effective management style of utilizing the motivational approaches to achieve
highest levels of performance from team members.
PRESENT EMPLOYMENT:
ITC,FortuneParkOrange,Gurgaon
April,15 – till date
A 4 Star Hotel, Situated in Industrial Hub Of Gurgaon, Haryana, with a
inventory of 96room +8 villas Keys, Banquet Space set up of 2029 Sq Ft, Coffee
shop, Specialty Indian Restaurant, Bar, & In room dining
Designation: Asst. Front Office Manager(HOD)
JOB RESPONSIBLITIES
• Ensure highest level of customer satisfaction by providing quality customer
services and amenities within corporate standards.
• Monitor the present and future trends, practices and systems in the
Hospitality industry, determine and ensure execution of competitive programs.
• Participate actively in selling the front office services through involvement with
all potential market clients.
• Oversee and direct the Personnel function of the Hotel including recruitment,
hiring, orientation, coaching, counseling training, wage and salary administration,
labor relations, performance appraisals and succession planning.
• Responsible for the security and safety of customers and employees, and ensures
emergency procedures are established, well publicized, practiced and reinforced.
• Monitor applicable laws and regulations and ensure compliance with the same.
• Establish and maintain effective internal communications, to ensure optimum
teamwork and productivity. Establish and maintain effective employee morale
and relations.
• Develop recognition programs, advertising and promotional campaigns, to
3. obtain maximum market awareness and patronage.
• Contribute to the overall growth of the Organization.
Achievements:
Controlled Attrition levels.
Conceptualized and implemented – ‘NEVER SAY NO’ -- a drive to eradicate all
avenues of guest dissatisfaction, aimed at empowering the down line staff, so that
no customer is ever told a NO! It has been pivotal in bringing the GSI percentages
up by 25% in a month.
AREAS OF EXPERTISE
Skills and Knowledge
• Customer and Personal Service - Knowledge of principles and processes for
providing customer and personal services. This includes customer needs assessment,
meeting quality standards for services, and evaluation of customer satisfaction.
• Management of Financial Resources - Determining how money will be spent to
get the work done, and accounting for these expenditures.
• Administration and Management - Knowledge of business and management
principles involved in strategic planning, resource allocation, human resources
modeling, leadership technique, production methods, and coordination of people and
resources.
• Applied Business Knowledge - Understanding market dynamics, enterprise level
objectives and important aspects of the company's business to accurately diagnose
strengths and weaknesses, anticipate opportunities and risks, identify issues, and
develop strategies and plans. Aligning individual and team actions with strategies and
plans to drive business results.
• Management of Material Resources - Obtaining and seeing to the appropriate
use of equipment, facilities, and materials needed to do certain work.
CORE WORK ACTIVITIES
Developing and Maintaining Front Office Operation.
• Sets expectations and holds F O leadership team accountable for demonstrating
desired service behaviors.
• Reviews financial reports and statements to determine how Front Office is
performing against budget.
• Makes recommendations for CAPEX funding of front Office Strategy and
renovations in accordance with brand business strategy.
• Works with Front Office leadership team to determine areas of concern and
4. develops strategies to improve the department's financial performance.
• Establishes challenging, realistic and obtainable goals to guide operation and
performance.
• Strives to improve service performance.
Developing and Maintaining Budgets
• Develops and manages Front Office budget.
• Monitors the department's actual and projected sales to ensure revenue goals are
met or exceeded and opportunities are identified and addressed.
• Focuses on maintaining profit margins without compromising guest or employee
satisfaction.
Leading Front Office Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage
others; advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team
members.
• Achieves and exceeds goals including performance goals, budget goals, team goals,
etc.
• Serves as a role model to demonstrate appropriate behaviors.
• Develops means to improve profit, including estimating cost and benefit, exploring
new business opportunities, etc.
• Identifies opportunities to increase profits and create value by challenging existing
processes, encouraging innovation and driving necessary change.
• Ensures that regular, on-going communication occurs in all areas of front office
(e.g., pre-c/in briefing, staff meetings, front office team).
• Establishes and maintains open, collaborative relationships with direct reports and
entire front office team. Ensures direct reports do the same for their team.
• Develops a front office operating strategy that is aligned with the brand's business
strategy and leads its execution.
• Identifies the developmental needs of others and coaches, mentors, or otherwise
helps others to improve their knowledge or skills.
• Stays aware of market trends and introduces new front office services to meet or
exceed customer expectations, generate increased revenue and ensure a competitive
position in the market.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest
needs, providing guidance, feedback, and individual coaching when needed.
• Reviews findings from comment cards and guest satisfaction results with F O team
and ensures appropriate corrective action is taken.
• Reviews comment cards, guest satisfaction results and other data to identify areas of
5. improvement.
• Empowers employees to provide excellent guest service.
• Estimates cost and benefit ratio, maintaining balance between profit and service
satisfaction.
• Shares plans to take corrective action based on comment cards and guest
satisfaction results with property leadership.
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance
standards and monitoring performance.
• Coaches and supports front Office leadership team to effectively manage wages, FO
operation cost and controllable expenses (e.g., stationary, uniforms, etc.).
• Hires front office leadership team members who demonstrate strong functional
expertise, creativity and entrepreneurial leadership to meet the business needs of the
operation.
• Sets goals and expectations for direct reports using the performance review process
and holds staff accountable for successful performance.
• Ensures that expectations and objectives are clearly communicated to subordinates;
subordinates are also open to raise questions and/or concerns.
• Brings issues to the attention of Human Resources as necessary.
• Ensures employees are treated fairly and equitably.
• Coaches team by providing specific feedback to improve performance.
Additional Responsibilities
• Informs and/or update the executives and the subordinates on relevant information
in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in
written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve
problems.
6. Summary of Work Experience:
ITC-Fortune Park
Orange,Gurgaon
Asst Front Office
Manager(HOD)
April 2015 –
Till Date
The Pride Hotel Pune Asst Front Office Manager
January 2013 –
Till April 15
The Orchid Vits Hotel,
Pune( A Kamath Hotel india
pvt ltd ) Sr. Duty Manager
July – 11 to
December
2012
Park Plaza, Ludhiana(A
Sarovar Hotels) Duty Manager
August 10 –
July - 11
Angsana Oasis Spa &
Resort, Bangalore( A Banyan
Tree Hotels) Sr. Front Office Supervisor
Dec 09 - July
10
Vits Hote, Pune(A Kamath
Hotel India Pvt ltd ) Front Office Supervisor
OCT 08 –
NOV- 09
Vits Hote, Pune(A Kamath
Hotel india pvt ltd ) Front Office Assistant
July 07 - Sept
09
EDUCATION:
4 Year Degree in Hotel Management ( Tuli College Of Hotel
Management, Nagpur, Maharashtra, India)
OTHER SKILLS, HOBBIES AND ACTIVITIES:
2 Languages : English, Hindi,
3 Computer Proficiency : Microsoft Windows, Opera, PMS, showman, IDS.
Micros
PERSONAL INFORMATION:
3 D.O.B : 4th Dec 1984 NATIONALITY : India Marital
Status : Married, Passport- G6164403, exp-12/12/17
4. Skype id - abhishek.kumar3080
7. Summary of Work Experience:
ITC-Fortune Park
Orange,Gurgaon
Asst Front Office
Manager(HOD)
April 2015 –
Till Date
The Pride Hotel Pune Asst Front Office Manager
January 2013 –
Till April 15
The Orchid Vits Hotel,
Pune( A Kamath Hotel india
pvt ltd ) Sr. Duty Manager
July – 11 to
December
2012
Park Plaza, Ludhiana(A
Sarovar Hotels) Duty Manager
August 10 –
July - 11
Angsana Oasis Spa &
Resort, Bangalore( A Banyan
Tree Hotels) Sr. Front Office Supervisor
Dec 09 - July
10
Vits Hote, Pune(A Kamath
Hotel India Pvt ltd ) Front Office Supervisor
OCT 08 –
NOV- 09
Vits Hote, Pune(A Kamath
Hotel india pvt ltd ) Front Office Assistant
July 07 - Sept
09
EDUCATION:
4 Year Degree in Hotel Management ( Tuli College Of Hotel
Management, Nagpur, Maharashtra, India)
OTHER SKILLS, HOBBIES AND ACTIVITIES:
2 Languages : English, Hindi,
3 Computer Proficiency : Microsoft Windows, Opera, PMS, showman, IDS.
Micros
PERSONAL INFORMATION:
3 D.O.B : 4th Dec 1984 NATIONALITY : India Marital
Status : Married, Passport- G6164403, exp-12/12/17
4. Skype id - abhishek.kumar3080