When Leaders Collaborate: Finding the A-Ha Moments that Lead to Lean Transformation

Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC Learning objectives: Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI) Identify your customer’s readiness for change based on key communication indicators Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change Paola Torres Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross-functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.

Presented by Jess Orr We will cover topics including: A3 Thinking: A Quick Refresher When to Use an A3 vs. Other Tools How to Engage Others in the Process Change Management 101 The Hardest Part: Sustaining the Gains Hosted by KaiNexus About the Presenter: Jess Orr Jess is a continuous improvement thinker and practitioner with 10+ years experience in a variety of industries, including automotive at Toyota. She holds a bachelor's degree in mechanical engineering from Virginia Tech and two Six Sigma Black Belt certifications. In her current role, Jess applies her passion for people and processes to empower her fellow employees to make impactful and sustainable improvements. You can connect with her on LinkedIn. Her website and blog can be found at www.yokotenlearning.com.

Webinar presented by Jeff Hunter, hosted by Mark Graban and KaiNexus Presented by Jeff Hunter, President of Jeff Hunter Strategy Managing vision and purpose with strategic agility has never been more important for health care leaders in a turbulent and transforming industry. We know that our old mental models and systems for strategic planning are insufficient; yet in our early attempts to translate the lean-based system of hoshin planning into strategy deployment, the essence of strategy has been lost in translation. We struggle with creating unique differentiating value from the patient’s perspective, making strategic choices to reduce organizational overburden, aligning strategic intent in the organization, and deploying initiatives in a manner that accelerates learning. In this webinar, Jeff Hunter, the author of Patient-Centered Strategy, will share lessons that can apply to any industry. Learning Objectives: To learn the advantages of this Plan-Do-Study-Adjust strategic management system over the old strategic planning process. To gain new insights for creating value from the patient’s perspective. To understand the steps in the iterative process of developing and deploying strategy through rapid learning cycles. To gain a basic understanding of how the tools in this system work together within the system, so you can practice at home

Harry Kenworthy presented a webinar on applying Lean principles in government. He outlined 10 "commandments" for Lean in government, including understanding customer needs, setting challenge goals, continuous improvement, learning to see processes in detail, benchmarking, and developing great leaders. Kenworthy emphasized that culture change is key to Lean success and leaders must develop a culture of continuous improvement. He also discussed Lean tools like 5S, visual management, and PDCA problem solving. The webinar provided an overview of Lean and how its principles can help reduce waste and improve services for government agencies and beyond.

In this webinar you will: Learn how the Iowa Lean Consortium brings together Lean practitioners from every sector of the economy Learn the difference between benchmarking, networking, and collaboration Understand why collaboration is critical to continually improving Hear examples of benefits gained through presenter’s experiences Identify ways to increase collaboration to achieve goals

Presented by John Toussaint, MD, and Kim Barnas from Catalysis In this webinar, you will learn: A method for self-assessment of fundamental behavior How to use A3 format as a personal improvement plan This webinar serves as a bit of a preview of their upcoming book of the same title, due out September 1st -- pre-order now!

Presented by Simon Murray and Benny Ausmus of Big Change Agency In this KaiNexus webinar, you will learn four elements of Lean transformation, including how to: Create the environment / culture Bring in structure and systems Implement and measure the results Develop the people

Recording: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/standard-work-for-frontline-leaders/webinar/signup Presented by Jen Ashley, Care Center Site Supervisor for Practice Design Didier Rabino, Client Advisor for Value Capture Leader standard work is an essential component in a lean environment. The fact is that using lean with processes without changing leadership principles and practices never goes well. Consequently, when leaders stick to their old ways the new lean processes will eventually break. Didier Rabino, Client Advisor at Value Capture and Jennifer Ashley, Site Supervisor Sutter Health will discuss “Leading with Respect: Standard Work for Frontline Leaders." They will share the concepts of frontline leader standard work and their practical applications. Learning Objectives: Explain the frontline leader's role and responsibilities Define processes and tools to support the frontline leader’s SW

Hosted by KaiNexus, presented by Karen Kiel-Rosser and Ron Smith of Mary Greeley Medical Center. Does your organization struggle with engaging everybody in daily continuous improvement? Is it difficult to figure out how to combine formal improvement events, projects, and "WorkOuts" while engaging all employees to bring forward their ideas? Are you unsure how to spread improvement methodologies across departments? In this webinar, you will learn: How MGMC has combined Lean tools and methodologies with a "managing for daily improvement" approach How leadership and technology enable and support successful improvement methodologies MGMC's vision for leaders getting everybody engaged in improvement How MGMC has systematically (and successfully) spread continuous improvement methodologies across the hospital over the past 12 months Why it's important to engage leaders and to educate them about improvement and the role they need to play Mary Greeley Medical Center (MGMC), a 220 bed acute care facility in Ames, Iowa, has received "Gold" level recognition in the Iowa Recognition for Performance Excellence (IRPE) program, the top honor in the IRPE program (the state level Malcolm Baldrige award).

Presented by Steve Kane, Director of Coaching and Certification for Gemba Academy Part of a leader's job is to help people develop or improve capabilities. Coaching is quickly becoming a highly demanded skill set for leaders at all organizational levels to not only to help people get things done, but also improve their skills so that they can work more independently. There are important differences between coaching and teaching, mentoring, advising, or consulting. In this webinar, you will learn: the role of a coach and the person being coached in a business environment recognizing opportunities to coach and covert coaching coaching models coaching as a leadership technique where to find learning resources About the Presenter: Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning Consortium and the California Central Coast Lean Forum.

Presented by Jeff Roussel of KaiNexus: Join us for a brief KaiNexus demo focusing on key elements of using technology to support bottom-up improvement, including: End-to-End Improvement Cycle Improvement Culture Health Assessment Frontline User Access Huddle Boards, Idea Boards, Kaizen Boards Coaching Bottom-Up Improvement Key Reporting Functionality

Presented on February 10 from 1:00 - 2:00 pm ET as part of the KaiNexus Continuous Improvement Webinar Series. Presented by Dr. Cynthia J. Young, Founder/CEO of CJ Young Consulting, LLC In this webinar, you will hear about some of the methods used in practicing knowledge management that also support achieving continuous improvement goals. Methods we will discuss include: Checklists and check sheets Reports Lessons learned After action reviews Mapping (Process, Knowledge, and Mind) Communities of practice Kanban Gamification Battle rhythms When you use these methods, you reduce the training required to bring your team up for speed, you can keep costs low because you aren’t having to buy new tools, and it helps your workforce become better problem solvers. This webinar will also be beneficial for ISO 9001-2015 certified organizations since it includes knowledge management, as Clause 7.1.6 Organizational Knowledge and ISO 30401:2018 Knowledge Management Systems, while not a certifiable requirement, is applicable to any organization. Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as a curriculum developer and instructor with Leidos. About a decade ago, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began. She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. Cindy is a past-Chair of ASQ Tidewater, Section 1128 in Virginia Beach as well as having held terms as the Vice Chair and Secretary. Her doctoral study, Knowledge Management and Innovation on Firm Performance of United States Ship Repair, provided her the opportunity to gain additional professional and academic expertise to facilitate improvements in organizational knowledge management. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit" which provides actions organizations can take to improve trust and retention through use of knowledge management practices.

Taryn Davis discusses how to generate sustained momentum for change by embedding continuous improvement (CI) into a company's foundation. She argues that leaders must be willing to take meaningful risks by "burning their ships" and not relying on what feels safe or entitled. Leaders should gain support from others, inspire management, use data strategically, treat others with kindness, and stay aware of opportunities. Proper timing and clear communication are also important. CI requires embracing challenges and viewing obstacles as chances for improvement.

Presented by Evan Graczyk and Bob Bell In this webinar, you will learn about: 1) Developing a Continuous Improvement Culture Why small ideas are important How rigid should the improvement structure be? How to evolve this culture based on internal and external input 2) Managing a Continuous Improvement Culture Challenges in a complex organizational structure Unique challenges in construction Evan Graczyk Continuous Improvement Manager, Woodfin Heating & Oil Evan has a bachelor's degree in Industrial Engineering from Clemson University, along with a Lean Six Sigma Green Belt certification from Clemson. Previous roles include being a Lean Process Engineer at Schaeffler Group and a Lean Manufacturing Engineer at BorgWarner. Bob Bell Financial Planning and Analysis, Woodfin Bob has a BBA in Marketing from the University of Georgia, a PBC in Information Technology from the University of Richmond, and an MBA from the UVA Darden School of Business. He earned his Six Sigma Green Belt while working at Circuit City. His background includes Retail (Operations & Finance), Information Technology, Inventory Management and Financial Planning and Analysis.

- Proven improvement principles - Characteristics of a culture of continuous improvement - Brief demo of the KaiNexus platform (continuous improvement software)

Presented by Jess Orr in a webinar hosted by KaiNexus on 2/8/18. In this webinar, you will learn: Why and when to use the A3 / TBP problem-solving tool Overview of the 8 components of an A3 Example of how to build an actual A3 using an everyday example Recommended resources for further learning

Presented by Mike McGowan, Director of Process Excellence at Marietta Memorial Hospital. Mike will share principles, methods, and lessons learned that can be applied in any industry. Healthcare has learned from manufacturing, so here is our opportunity to learn back from healthcare. Learn how Memorial Health System uses training and five specific roles to build and spread a culture of continuous improvement Hear what MHS has done well and where we could improve Discuss the leadership behaviors necessary to accomplish a culture change

The Primary Care Learning Collaborative is an initiative of the Center for Health Market Innovations (healthmarketinnovations.org) This group of primary care provider organizations convened over the course of a year to discuss high-impact innovations that allow them to increase access, affordability, and availability of healthcare for the poor in developing countries. Working in Kenya, India, and Burundi, these organizations share best practices and insights from the evolution of their clinics in the Primary Care Innovator's Handbook. View this presentation for an overview of the Handbook, as presented to the Asia eHealth Information Network on April 15, 2015.

The document discusses support from national experts for primary care providers and their teams to facilitate general practice being at the heart of local care under the Five Year Forward View. It outlines programmes and services from PCC to help create sustainable collaboration through federations, develop boards and systems, and put general practice at the heart of integrated population-based care. Testimonials praise PCC's professional and efficient approach to generating results and creating sustainable change.

By Daniel T Jones of Lean Enterprise Academy shown at the 1st Lean Healthcare Forum 2006 on 25th June 2006 ran by the Lean Enterprise Academy

If you want to learn more about how and why Saskatchewan is using Lean in health care, join us for this introductory session. During the Quality Summit, you will hear about various Lean tools, concepts and principles, and this session will serve as a quick primer for you, covering some “lean essentials” to enhance your Summit experience!

This document discusses supporting primary care providers through collaboration and new models of care. It provides an overview of programmes and services offered by PCC to facilitate collaboration between general practices. These include facilitating practices to be at the heart of their local healthcare systems, tailored support for practices in developing collaborations, and board development programmes to help leadership. Testimonials from healthcare professionals and organizations highlight how PCC has helped inspire confidence and generate results in establishing collaborative models.

by Daniel T Jones of Lean Enterprise Academy shown at the 2nd Redesigning Care Summit in Adelaide in March 2006

In this session, Darrell Damron, enterprise lean consultant with the Results Washington team, shared effective strategies for: Establishing a lean expert partnership program. Creating a leadership development program. Fostering communities of practice. Involving employees in improving their work and processes by eliminating waste.