MALLARY RUZVIDZO

WAITRESS/SERVER

SUMMARY CONTACT DETAILS

Dedicated waitress with 4 years of exemplary service in the food service
industry. Committed to providing helpful, fast and accurate service to customers +263783906196/+263716169373
and demonstrate active listening and communication skills to ensure customers
mruzvidzo007@gmail.com
are happy and satisfied. Seeking an opportunity to utilise skills obtained.
ADDRESS:10425 EASTVIEW PARK PHASE 2
WORK EXPERIENCE CALEDONIA ZIMBABWE

WAITRESS /SERVER at Holiday Inn Hotel

SKILLS
2021 to 2022
• TIME MANAGEMENT SKILLS
Duties and responsibilities:
• ATTENTION TO DETAIL
• Greeting guests and bringing food to the tables
• EXCELLENT COMMUNICATION SKILLS
• Staying attentive to the needs of the guests
• Refilling glasses
• INTERPERSONAL SKILLS
• Cleaning tables • VERY FLEXIBLE
• Meeting special customer demands • CUSTOMER SERVICE
• Taking orders • COMPUTER LITERATE
• Providing menus • INTERPERSONAL SKILLS
• Arranging table settings • VERY FLEXIBLE
• Keeping tables clean and tidy all times • CUSTOMER SERVICE
• Compiling reports to the owner of the company • FOOD SAFETY
• Making sure all the subordinates, chefs, waiters and assistant waiters are • PRODUCT AND QUALITY CONTROL
working whilst maintaining highest standards of safety and hygiene • STAFF SCHEDULING
• Data capturing and analysis • COMPLIANCE
• Event planning with customers and organising quotations. • CUSTOMER SERVICE DELIVERY
• Delivering cheques and collecting payments • REGISTER OPERATION SKILLS
• Helped to train new employees when needed • VACUUMING AND MOPPING SKILLS
• Accurately handled financial transactions and provided customers with the • FOOD SERVING
proper change • TAKING FOOD AND BEVERAGES
• Memorised 30+ menu items daily specials and accurately relayed information ORDERS
to customers • MENU KNOWLEDGE
• Maintained highest standards of safety and hygiene throughout the • PERSONALISED CARE
restaurant as per city restaurant regulations
• ACTIVE LISTENING SKILLS AND GOOD
• Reported to the restaurant manager and supervisor and completed all
MEMORY
assigned tasks.
• CONFLICT RESOLUTION SKILLS
Waitress at Village PAKARE PAYE LODGES • PROFESSIONALISM
2019 to 2020
Duties and responsibilities: EDUCATION
• Compiling reports to the owner of the company • HIGH SCHOOL CERTIFICATE
• Making sure all the subordinates ,chefs, waiters and assistant waiters are
working whilst maintaining highest standards of safety and hygiene
LANGUAGE
• Data capturing and analysis
• ENGLISH
• Event planning with customers and organising quotations.
• Greeting guests and bringing food to the tables
• Staying attentive to the needs of the guests
• Refilling glasses HOBBIES AND INTERESTS
• Cleaning tables • READING
• Meeting special customer demands
• Taking orders
• TRAVELLING
• Providing menus
• Arranging table settings
• Keeping tables clean and tidy all times
 ADDITIONAL INFORMATION
• VALID PASSPORT
ACHIEVEMENTS
• DRIVERS LICENCE
• Actively participated in organizing 90% successful Covid awareness under the supervision of • POLICE CLEARANCE
the seniors
• Provided appropriate and necessary education to customers and this led to an increase in
positive feedback by 40% REFERENCES
• Completed Assignments and duties assigned, hence increasing the overall efficiency by 60%
• Contributed to new sanitary policies that increased the wellbeing of service users by 45%
• MAKANAKA SAMUDZI (HOLIDAY INN
• have been complimented by seniors and co-workers 100% organised a fundraising program
HOTEL )
with the help of the head of department and it contributed to an increase in revenue by 35%
EMAIL:samudzisarah@gmail.com
which was then used to improve our menus.
PHONE:+263784944707
• Improved serving quality by revising menus, upgraded and installed new standards, most of
them originated from my own creation.
• Mr NIGEL CHAROVEDZA (VILLAGE
• Achieved highest customer service survey scores in the country.
PAKARE PAYE LODGES )
EMAIL:
nigelcharovedza01@gmail.com
Contact: +263776658223